Trudy P Claspill Community Champion

I think it might be an option only for Jira Cloud, unfortunately. This is the page that includes information about the rule actor for Data Center. https://confluence.atlassian.com/automation/run-jira-automation-rules-as-another-user-1141480609.html It sounds like perhaps you can only choose specific users rather than have…

Hello @Miguel Rodriguez How does the rule get triggered? Is it triggered by an action that is executed by the person who creates the child issue? If so, and if that person has sufficient permissions themselves to do everything that is in the Automation Rule, then you can change the Actor of the Automation Rule (on the Rule…

To whom do you want the email sent? Is that person in one of the User Picker fields in the Jira issue? How do you decide that a response has been received? Would you be looking for a comment from one of the Users involved with the issue? Would you be looking at the issue having been changed to a particular status? When…

Hello @Micky Semere Welcome to the Atlassian community. You can probably automate the setting of the Request Type and the addition of the Label. How do you know what email to add to the Reporter field? Is that information available somewhere in the issue already, or do you have to look that up somewhere else? You said…

@Jones, Carlin A Welcome to the Atlassian community! How are the issues in project B associated to the Epic in Project A? Are the project B issues children of the Project A Epic? Are you working with Jira Server/Data Center or Jira Cloud? If your Jira URL is similar to the one below then you are working with Jira Cloud.…

@Valeriia_Havrylenko_SaaSJet Native Jira Jql functionality does not support either - using a filter for the "Epic Link" field criteria when using the = operator - the issuesInProject function

Hello @Thies Uhlenbruch You could use a Schedule trigger to run the rule. However you need to provide or get the list of blocked issues that you will want to check. With a Schedule trigger you can include a JQL to select the issues you want to operate on. Unfortunately Jira doesn't have a native "hasLinksOfLinkType"…

Hello @Florian Vrede Welcome to the Atlassian community! What is the status of the issues that are disappearing? Are they only disappearing from the right-most column of the board? Are you working with a Software project, a Service project, or a Work Management project? If you have navigation options across the top of the…

Hello @icalvelo With a Team Managed project Kanban board the issues on the Backlog screen are divided into two lists. The lower list is labeled "Backlog" and the upper list is labeled "Board". Issues can be in ANY valid status and appear in EITHER list. That is by design for Team Managed project Kanban boards. To have an…

That history entry is an indication that there is an Automation Rule changing the Story Points value after it has been imported. If you click on the Rule Executions field under Details for that issue... ...then you will see a history of the Automation Rules that were applied to the issue. If it is a project-specific rule…

I found an issue in Atlassian's Jira that was just marked as Fixed yesterday, but there is no explanation about the fix or details about rolling out the fix. https://jira.atlassian.com/browse/JWMCLOUD-310 Are there other users of your system that can try adding Category values to see if they experience the same problem?…

I can't think of a method to do this with native Jira JQL functionality. Jira JQL doesn't have any function to select subtasks based on the order they appear in the list, so there is no method in JQL for Jira to know which subtasks need to be completed (based on issue ordering) before the one you want to retrieve. If you…

Hello Vittorio, I have not actually used the third party apps, but from what I've read I believe that they do allow you to "extend" the issue hierarchy. I don't know the specifics of how that extension appears in Jira; they might leverage the generic issue linking also. And you may have to use the third party app's…

What is in the Audit Log for the rule when it executes? From what document did you get the idea that issue.childIssues was a valid smart value?

The gadget is working as designed. The design of a filter is to present a list of issue which can be optionally ordered. There are no commands that you can add to a filter to "group" results, you can only set the ordering of the list. Your filter does not contain anything that sets the order of the results. Even if you set…

Restricting the status an issue can be set to must be implemented through Workflow modification. You can't use an Automation Rule to prevent an issue status change. For issues in a Company Managed project, you can add a Condition to a workflow transition to prevent access to the next status. There is a built in Condition…

What is in the rule Audit Log when the rule is executed? I think you have a syntax error. First {{#sum}} is not valid syntax for a math operation smart value. It needs to start with {{#=}}. Additionally I don't this smart value is a valid reference. Where did you get that? issue.childIssues

Hello @Cyril James Are you saying that the members of your staff don't see the Plan option in the menu bar? Have the members of your staff been granted licensed user access to the Jira Software product? You many need to check with your Jira/Site Administrator to find out. Advanced Roadmaps Plans is a feature of the Premium…

Hello @laurie huffmire Welcome to the Atlassian community. How are the Tasks related to the Stories? Are they linked issues? Jira does not natively provide JQL functionality to get linked issues for more than one issue at a time. There is the linkedIssues function, but you have to give it a single issue key as an input.…

Hello @sergio.peschiera How many of these "main" tickets are there to evaluate? You could run an Automation Rule with a Schedule trigger that use JQL to retrieve the main tickets. When using a JQL in a scheduled trigger the actions after that in the rule will be executed for each issue returned by the JQL in the trigger.…

The Adaptavist Enhanced Search (a.k.a. ScriptRunner) app has a dateCompare function that supports this: https://docs.adaptavist.com/sr4jc/latest/features/scriptrunner-enhanced-search/jql-functions Other JQL extenders may also have a similar function

Hello @Pauline Hild How do you know the other subtasks need to be done before the one you want to retrieve? Are they linked in some way? I don't think there is actual a way to do this with native Jira search functionality, but it might be possible with third party apps that extend the search functionality with additional…

Hello @Oscar Welcome to the Atlassian community! I've seen that happen sporadically in my Free Jira environment. I have not proactively investigated it, but will notice a few days later that the problem no longer happens. Is it consistently happening to all users with all browsers in your environment? Have you tried other…

I don't think the gadget is doing "whatever it wants". The total count of issues (looking at your screen image) is still 37 issues. It is presenting the data per unique Component, which is how you configured it to present the data. How is that different than the results of your filter? Are you using an ORDER BY clause in…

Hello @vittorio bini Welcome to the Atlassian community! You can create an "artificial" hierarchy using the generic issue linking functionality within Jira. You could create an issue link type called (for example) "Parent-Child" with the descriptions "is parent of" and "is child of". You can use that issue type to denote…

Hello @Neil Santos Welcome to the Atlassian community! I've seen that happen sporadically in my Free Jira environment. I have not proactively investigated it, but will notice a few days later that the problem no longer happens. Is it consistently happening to all users with all browsers in your environment? Have you tried…

Hello @Chuck Oleary Components are project-specific. Even if you use the identical visible value for the Component in multiple projects, each Component defined in each project gets a unique ID in the database. The gadget is presenting data based on "unique" Component based on the ID assigned to the Component. Components…

Just to close the loop, that limitation on the Status Overview is documented: https://support.atlassian.com/jira-work-management/docs/get-a-summary-of-your-project/

Hello @Angel Welcome to the Atlassian community! Do you have any experience creating Automation Rules? Have you reviewed the documentation on the topic? Have you tried to construct this rule? If so, show us what you have so far and tell us where you are having difficulty. How do you indicate that one task is dependent on…

Hello @Sara Creenan _M_T_ How do you define your "team"? Are they members of a user group? Are they assigned to Roles in your project? Are these issues in a Company Managed project or a Team Managed project? Are all the issues in the same project, or are some child stories in a different project than their parent epic?