Trudy P Claspill Community Champion

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  • Hello Welcome to the Atlassian community. Calendars are a feature of the Confluence Cloud Premium and Enterprise plans. If you are not on one of those plans (i.e. you are on a Free or Standard plan) you will not have access to that functionality and would have to upgrade your plan to get it. If you are not sure which plan…
    in Can't add calendar to the confluence page Comment by Trudy P Claspill February 23
  • Hello @Deepak Singh Bist There may be multiple answers that appear correct, but there will be some aspect of the answers and the details of the question/scenario that relies on information that is not explicitly provided which makes some answers "less" correct. For instance, if the scenario is asking about permissions…
    in what is the meaning of "which is definitely right answer when all option are correct? Comment by Trudy P Claspill February 23
  • Hello @Kevin Goohs I have not had a chance to read through your replies and formulate a response. However I can speak to a problem with your JSON code. To reference a field you use either the visible field name (i.e. Candidate or Release Version) or you use its unique custom field ID (i.e. customfield_#####)…
    in Can I create a Jira field with associated sub-fields? Comment by Trudy P Claspill February 23
  • Hello @Jeanne Howe With Atlassian's decision to sunset the Data Center products they also decided they would no longer maintain the DC-specific training, so the content has been removed from the Learning center. You may still be able to find training content for DC through other channels, like Udemy or YouTube.
    in Where did all of the Jira DC On Demand training go? Comment by Trudy P Claspill February 23
  • Hello @Alex Curry Welcome to the Atlassian community. Automations will run if the Rule Actor retains the permissions needed by the rule components. If the Organization Admin was specified as the Rule Actor and their account is disabled or removed, the rules will fail. If the Rule Actor is Automation for Jira or another…
    in If an org admin has left the compnay Comment by Trudy P Claspill February 23
  • Thank you for the additional information. When I asked about the Space type I asked for the last two lines in the pop-up. You provided only 1 line. Both lines are important and would show something like: Software space Company-managed The second line is important because it tells us how permissions to the space must be…
    in User can't see anything in boards and can't be seen by colleagues in boards Comment by Trudy P Claspill February 23
  • Hello @ganagaraj Adding more questions to posts that are more than 6 months old is called "necroposting" and discouraged in the Community Guidelines. To get advice on your issue please start a new Question by clicking the +Ask a question button at the top of the Community screen. Also, your problem is different (a…
    in Unable to Set Up Jira Comment by Trudy P Claspill February 23
  • Hello @Yasmina Rodriguez You provided a link for your Audit Log, but we don't have access to your instance. Please provide a screen image of all the details in the log from the execution of the rule. Make sure to click all the ">" characters to the right of the messages in the log to expand on the details. In what way is…
    in [Automation] Parent task won't transition to Done when two specific subtasks are completed Comment by Trudy P Claspill February 23
  • Can you share with us the JQL you are using? Do you have access to any JQL extending apps like ScriptRunner Enhanced Search from Adaptavist, or other similar apps? Natively Jira doesn't provide a method to get all the Epics for a set of issues returned by a filter. All of the native search options require you to provide a…
    in Your plan contains too many spaces Comment by Trudy P Claspill February 23
  • Hello @Marc Solomon You should be able to see all work item types that are included in the results of the Sources of your plan. It is possible to apply filters to your view of the Plan which could restrict which work item types you see. Are you unable to see the Epics after reducing your plan to 100 or fewer spaces?
    in Your plan contains too many spaces Comment by Trudy P Claspill February 23
  • I think perhaps you did not see my response. We are a community of users. We are mostly not members of the Atlassian technical support team. If you have a paid subscription your company is entitled to contact Atlassian Technical support through the URL I provided in my last response. If you are using a free subscription…
    in Why this errror, Not able to load my work board dashboard Comment by Trudy P Claspill February 23
  • Your post tags indicate you are on a free subscription. Is that accurate. If you are on a paid subscription your Jira admins can create a technical support case at https:/)support.atlassian.com/contact/#
    in Why this errror, Not able to load my work board dashboard Comment by Trudy P Claspill February 23
  • Hello @Krishna Prasad Welcome to the Atlassian community. How long have you been experiencing this error? Did you try multiple times? Are other users of the same instance experiencing the same error?
    in Why this errror, Not able to load my work board dashboard Comment by Trudy P Claspill February 23
  • Hello @keerthi_guntupalli What type of Space does this concern? In addition to what @Brant Schroeder mentioned, if the space is Team Managed then there is not a Permission scheme. Instead permissions are allocated based on the Access setting for the space and the Space Roles to which a user is assigned. Refer to…
    in Locking down scope in JIRA Comment by Trudy P Claspill February 23
  • Typically when an issue is moved to a green status (a status value that is part of the Done Status Category) then the Resolution field is also set. The Resolution field, rather than the Status field, is used in the Created vs. Resolved reports. In a Team Managed project the setting of the Resolution field is automatic and…
    in How to treat multiple columns as "Completed" for Sprint Reporting? Comment by Trudy P Claspill February 23
  • Hello @jiyum0618 Welcome to the Atlassian community. The answer to your first question is that it cannot be done. You can't configure Jira to recognize more than the rightmost column as the indicator for work being "completed" in the sprint. For your second question the functional differences are what will be considered…
    in How to treat multiple columns as "Completed" for Sprint Reporting? Comment by Trudy P Claspill February 23
  • Hello @Abraham Mendoza Welcome to the Atlassian community. Can you tell us the exact message and for which app(s) specifically that is appearing? It is challenging to offer you relevant advice without that information.
    in Unable to delete organization Comment by Trudy P Claspill February 23
  • Hello @keerthi_guntupalli What problems are you encountering at this point? Are the issues somehow divided among teams that will address them? If so, what have you done to apply that team identification? What kind of project does this concern? Click on the ... button next to the Project/Space name in the navigation panel…
    in Guidance on single vs multiple project creation Comment by Trudy P Claspill February 23
  • Hello @Melissa Gros Welcome to the Atlassian community. Did you set up the Confluence subscription yourself? Have you been using the Free plan or a paid (Standard or Premium) plan? When was the last time you accessed the content in the Confluence site? If you have been using a Free plan and have not accessed the content…
    in how can i contact support without a url Comment by Trudy P Claspill February 23
  • Hello @Peter Cary Atlassian Analytics is available only for customers on Enterprise plans as per this page: https://www.atlassian.com/platform/analytics/what-is-atlassian-analytics There is a change request asking to make it available for Premium and Standard customers. https://jira.atlassian.com/browse/ANALYTICS-210
    in Is Atlssian Analytics available for Premium accounts Comment by Trudy P Claspill February 23
  • Hello @Marc Solomon What have you specified as Sources for your plan? Are you specifying Spaces, Filters, or Boards? Plans are limited to getting data from no more than 100 Spaces per this documentation: Limits on plan sizes Are you intentionally trying to gather data from more than 100 Spaces? If so, I don't believe there…
    in Your plan contains too many spaces Comment by Trudy P Claspill February 23
  • Hello @Anu.Asthana Welcome to the Atlassian community. If you are talking about a Form used with a Software project, the fields on the Form must be linked to a field in the Work Item. If you want a default value for the field on the Form you would need to define a default value for the underlying field in the work item. If…
    in Is it possible to define default value in JIRA forms? Comment by Trudy P Claspill February 23
  • Hello @Marlene Brooks This is a user community for users of the Atlassian products. We cannot directly do anything to change what emails you are receiving. You could try deleting your Atlassian Cloud account which is associated with the emails you are receiving. For that process refer to this documentation.…
    in I am 81 years old and recently widowed. I don;'t know what Atlassian is and hove no idea how to use Comment by Trudy P Claspill February 22
  • Hello @Mateusz Glanowski If your free subscription was deactivated you can try reactivating the subscription following the guidance in this document for subscriptions on the Inactive tab https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ If you don't find your subscription there then it…
    in Deactivation of the Confluence app and problem with launching/adding the Confluence app again. Comment by Trudy P Claspill February 22
  • Hello @Sunil Mishra Welcome to the Atlassian community. Is this related to your earlier post? https://community.atlassian.com/forums/Confluence-questions/Not-able-to-access-Confluence-page/qaq-p/3195635 Can you clarify the problem for which you are trying to get help? The title and the post content appear to be two…
    in Not able to access my confluence page name -codeforself Comment by Trudy P Claspill February 22
  • Hello @arti_b_patil Have you reviewed this material? https://support.atlassian.com/jira-software-cloud/docs/group-and-track-work-with-components/
    in What is defination of "Component" in jira? Comment by Trudy P Claspill February 22
  • Hello @Md_ Abrarul Huda You need to ensure that the Resolution field is being set when the Status is changed to a status value in the Done status category. That happens automatically in Team-managed projects. In Company-managed projects you have to ensure that an action/post function for this is added to the transitions…
    in How to get strikethrough on a ticket ID after closing it. Comment by Trudy P Claspill February 22
  • Hello @Bert Van Humbeek Welcome to the Atlassian community. I recommend a rule structure like this: TRIGGER:Field value changed Field:specify your start date field here CONDITION: Work item fields condition Field: Issue type Condition: is not one of Values: Epic, Sub-task FOR EACH: Related issues/Parent ACTION: Lookup work…
    in Looptijd van een bovenliggend item Comment by Trudy P Claspill February 22
  • Hello @Mr_ Beedell_ Roke Julian Lockhart _RJLB_ According to this document you "can enable one or more verification method" after enabling 2FA. https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ According to this issue's comment from 2024 FIDO is supported for…
    in Can FIDO2 and TOTP 2FA be simultaneously active? If not, why? Comment by Trudy P Claspill February 22
  • Hello @Randy Lee Welcome to the Atlassian community. Jira does not have a reporting engine for creating completely customized reports. Have you reviewed the built in Space level reports for Software Spaces? https://support.atlassian.com/jira-software-cloud/docs/track-and-analyze-your-teams-work-with-reports/ What you…
    in Software Maturity charts Comment by Trudy P Claspill February 22
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