Trudy P Claspill Community Champion

Hello @Anthony Morel Welcome to the Atlassian community. When did you last access the trial? You beat course of action is to contact the Atlassian Licensing Support team by completing and submitting the form at the following site. https://www.atlassian.com/company/contact/purchasing-licensing#/ Here we are a user community…

Hello @Jorge Manuel Veliz Welcome to the Atlassian community. To delete a single site you need to cancel the subscriptions to all the products that are part of that site. When you complete the request to cancel the subscription, there will be a delay before it is actually cancelled. The product will remain available until…

Hello @Gunjan Kumar The author said they want to delete one of two sites within a single organization. Your guidance to delete their organization does not address their need.

Hello @tordmjohnson Did you originally have access to Confluence on the "tord-m" site? When was the last time you accessed the Confluence content on that site? Was it a free subscription? If you had access to Confluence, and now you have a second site with Confluence, that second site is a separate subscription. Atlassian…

Hello @bertbeckmann Welcome to the Atlassian community. You have to contact the administrator of that Jira instance to ask them to remove your access. It is not possible for a user to "leave" or revoke their access to a Jira environment they do not administer.

Great! If my response helped you, please consider clicking the Accept Answer button above my first response. That will mark your question as Solved, which helps people searching the forums find questions with validated solutions.

Hello @Sanyam Kaushik What is the space type with which you are working? Click the ... button next to the Space name and tell us what it says in the last two lines in the pop-up. That will be something like Business space Company-managed If it is a Business space, then guidance for adding Category values can be found here:…

Hello @Shaun McGuire Have you reviewed the materials for which I provided links? There is a Jira Service Management Collection which includes JSM, CSM, Assets, and Rovo. However if you set up your JSM site before 10 October 2025 then the features that are part of CSM remain in your JSM app as per the documentation I…

Hello @Yasmina Rodriguez Welcome to the Atlassian community. Based on the rule structure you have shown it appears that you are trying to automatically transition the parent issue to Done when two specific subtasks are Done. How do you identify the two specific subtasks that need to be Done? Are there keywords in the…

Hello @Ashwin Kurundkar To clarify terminology Scrum and Kanban refer to agile Boards. Dashboards in Jira is something entirely different. Agile Boards are based on a Saved Filter. You may not be able to prevent the users from navigating to the board, but you can prevent them from seeing the content by not Sharing the…

Hello @Shaun McGuire For context what are you referencing that says the features should be available in JSM Premium? Have you reviewed the documentation related to CSM? For instance: https://support.atlassian.com/jira-service-management-cloud/docs/what-is-customer-service-management/ And the demo available here:…

Hello @Kevin Goohs What type of field are you using for "release version"? Do you already know how to get the data to put in the four fields, if it isn't static data? Do you need additional advice on how to construct the rules? Or are you planning to work on it and then ask questions if necessary?

Hello @C. Stephen Pence Welcome to the Atlassian community. You can find a change request about that functionality here. https://jira.atlassian.com/browse/JSWCLOUD-25944 In the interim based on answers in the following 2024 post you have to open the details view.…

Hello @rworkman Why is it a struggle to keep the creatives motivated to use the tool? Can you outline what the pain points are? You mentioned "if it looked better". What about it "looks bad"? Is it just that the Summaries are long? Why is that a bad thing?

@Nikita Grishin You are correct; I misquoted the documentation. However, it is the Browse Projects permission (in a Company Managed project) that enables a user, at the project level, to "browse issues: within the project.

Also, since you have solved the original problem from your post with the responses I provided, please consider clicking the Accept Answer button above the response thread. That will mark your Question as Solved. That helps others searching the community find the questions with validated answers.

In your service portal are you allowing users to open requests anonymously, or are you requiring them to create an account? What is your full automation rule? There is an Add New Service Management Customer action available in Automation Rules, so if you have the email address and a name for the user you should be able to…

Great! Can you share with us what you discovered?

Hello @Nikita Grishin Welcome to the Atlassian community. I don't think that API endpoint takes into consideration Issue Security. It talks only about having the Browse Projects permission. It does not say explicitly that they must not be otherwise blocked from seeing a specified issue. Either an issue key or a project key…

You need to put double quotes around nnnnnn { "fields": { "reporter":{"name":"nnnnnn"} } }

Olá @Elizabeth Fernanda Dinato Nagai , Bem-vindo(a) à comunidade Atlassian. Este documento fornece orientações sobre como gerenciar métodos de pagamento: https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/ Caso esteja com dificuldades, entre em contato com a equipe de Suporte de Cobrança da…

Hello @InEssence Biz Sol Can you provide more details about how you are trying to reach out to support, and what is blocking you? Is this concerning opening a support ticket through the Atlassian Technical Support portal at https://support.atlassian.com/contact/#/ ? Are you specifying an Atlassian Cloud Site that has a…

Hello @Andreina Blanco Uribe Send an email to communitymanagers@atlassian.com to ask about having your community history moved to a new community account. I did that several years ago. The move wiped out everything in the new account, though. I don't know if the process has changed. I don't know if the certifications can…

Unfortunately, no, there is not an easier way in the UI to reorder the statuses. There is a change request about that to which you can add your vote: https://jira.atlassian.com/browse/JRACLOUD-69156 You may want to consider if all those statuses are really needed, and why they are really needed. Could you go through a…

Can you provide a screen image from the Fields page showing that custom field? Example: Atlassian provides a built in field named Components and that field is Locked, and has a special Field Type of "Components". That field is used in Company Managed projects for the Components feature. The Components tab within each…

For data from Company Managed projects when you elect to sort the Statuses in Natural order then they will be sorted based on their order in the global Statuses page: https://<yourBaseURL>/secure/admin/ViewStatuses.jspa You can reorder the statuses on that page to change the Natural ordering of them in dashboard gadgets.…

@Radek Dostál I disagree that in this would be invalid JSON: "reporter": {"name": some_name} As it stands it is not technically invalid JSON. But it would not get the desired result of setting the field to the user. I don't agree that in this case "name" means key. For a user picker field there is a separate attribute…

Disclaimer: I have not tried to wipe out all the apps in an Organization and then try to delete the Organization and my Atlassian Cloud account. Did you very recently submit request(s) to cancel the subscription for your Jira (or JSM) app? It can take a while for Atlassian to process the requests and actually execute the…

According to this documentation for the Spaces endpoint: https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-space/#api-group-space ...for a scoped token you must have the scope "read:space:confluence" which is a Granular Scope. Your scope list shows only Classic scopes, and the API documentation does not…

Hello @保守管理者 You would not create fields to get that information. You would create a filter. Here is a reference document that talks about how to create filters to search for items. https://support.atlassian.com/jira-software-cloud/docs/search-for-work-items-in-jira/ There is a basic interface and an Advanced interface.…