Trudy P Claspill Community Champion

So far I haven't found a way to use OAuth with the Send Web Request action in Automation Rules when calling a Jira API endpoint. I found a 2022 change request about it: https://jira.atlassian.com/browse/AUTO-4 If you learn of a method, I hope you will share what you discover.

i'll be going to Anaheim for Team'26, which I'm always excited about. I may also being going to Toronto for the first time this year. 

Hello @Sherry Nightingale What do you mean by "FC Screens"? I don't recognize that as the name of an element provided natively by Jira. Are you referring to Field Configurations? The changes you are seeing now may relate to changes that Atlassian started releasing in mid-2025 We’re improving Fields management in the Admin…

Hello @Andreas Schäffler Welcome to the Atlassian community. There is only one provided, built-in field for displaying an Organization in a work item, and that is the one used for sharing the item. If you don't want to use that one, you would need to set up another custom field of a different type, like Short Text, and…

Hello @Phil Steinbach 1. Yes 2. No 3. No 4. Yes Subtasks inherit the Security Level of their parent item. There is no supported method to make the subtask visible to a user that doesn't have permission to see the parent item. The only supported methods are to move the subtask to an item that is visible to the user, or…

Hello @Dirk Küver-Christen I don't have any special insight into why Atlassian chose to discontinue the feature. I see though that your post tags indicate you are on an Enterprise plan. Have you considered asking your Enterprise account manager or advocate?

Hello Welcome to the Atlassian community. We are a user community where users of the Atlassian products (and some vendors of third party apps and Atlassian Team members) can offer guidance and advice if you explain to us the specific problem your are trying to solve and the steps where you are struggling. Generally we do…

Hello @Parag Dhake How are you trying to use the token? What API call are you making? Is it a scoped token? If so did you assign classic scopes or granular scopes? What error message are you getting when you try to use it? Does the user account on which the token was created still have the required permission for the API…

Hello @emre Welcome to the Atlassian community. This is a user community. We are not authorized to provide you what th copies of software. You need to contact the support organization for the X-ray plugin. You can find their contact information here:…

Bonjour @Bappa Diallo , Bienvenue dans la communauté Atlassian. Parlez-vous de votre compte utilisateur ou de votre abonnement à une application Atlassian ? --- Hello, Welcome to the Atlassian community. Are you referring to your user account or your subscription to an Atlassian application? My account is deactivated; can…

Hello @Sylvain BURGER Welcome to the Atlassian community. If you want to exclude issues that are currently set to "closed" then add the following to your JQL: AND status != Closed

Hello @red888 To be clear the functionality you say you want, as described by @Olha Yevdokymova_SaaSJet and quoted by you, requires that you subscribe to the Jira Service Management app. That is separate from subscribing to the Jira app, though they can co-exist in the same site/UI. If you are not already subscribed to JSM…

Hello @Yasmina Rodriguez The output in your rule log says that for your JQL: ...only 1 matching issue is being found. And you need 2 matching issues to be found to transition the parent. Try executing your JQL statement in the Search Work Items screen. You will have to replace {{issue.key}} with KAN-103 parent=KAN-103 and…

Thank you for those screen images. That is helpful. Since the project is a Company Managed project, the ability to see the project content would be based on the Permission Scheme for the project, and depend on how the Browse Projects permission is allocated. Given that the user can see at least some issues they are in the…

Thank you. Here are two possible apps that could meet your requirement. You can find more on the Atlassian Marketplace. JSU Automation Suite for Jira Workflows has Validators for checking the acting user against Roles, Groups, or a list of users:…

That is exactly the solution I was considering when I asked about the type of Space with which you were working.

Hello @keerthi_guntupalli Thank you for providing a portion of the information I requested. Could you provide the other portion of the information I requested? As I said there are two lines of information in that pop up and I require both of the to ensure I provide you with an answer that can be applied to your situation.

What is the URL you are trying to access? Atlassian University has been rebranded as Community Learning. If you go to the URL you put into your initial post, click on your avatar, and then select My Learning you should find your saved courses.

Hello @Md_ Abrarul Huda Jira does not native support a permission specific to editing the Summary field. What type of Space does this concern? Click the ... button next to the Space name in the navigation panel on the left. Tell us what the last two lines in the pop-up are. Both lines are important. They will say something…

Hello @max.kim Welcome to the Atlassian community. This is a user community where, mostly, users of the Atlassian products help each other solve problems. We don't have access to your site or any over-arching administrative access to the entire Atlassian Cloud. But I did flag your post here to raise it to the attention of…

Hello @Calvin Bailey Welcome to the Atlassian community. You will need to contact the owners of the specified Confluence instance to request access. Here we are a user community, where we use our own instances of the Atlassian products. We are not the administrators of everybody's Atlassian instances.

Hello @Raad Alosaimi Welcome to the Atlassian community. This is a user community for users of the Atlassian products to discuss problems and ideas. Genesis is not an Atlassian product. I recommend that you go to the web site for the vendor of the Genesis product and look for options there to contact their support team.…

Hello @Rodrick Ang To ensure that we are talking about the same thing: A Queue is a group of issues, displayed within a Service Management project to Agents. Example: If a Queue has been deleted it cannot be restored. The creation and deletion of queues is not tracked in the Jira System Audit Log, so there is no log…

@keerthi_guntupalli What type of Space/project does this concern? Click the ... button next to the Space name in the navigation panel on the left. What are the last two lines in the pop-up? It will be something like this: Software space Company-managed Both lines are important. Please be sure to share what both lines say.…

I should add the above solution assumes that the Edit action is within the context that the multi-select custom field being updated and the short text field being referenced are in the same issue. I also note that the problem statement in your last update does not match the problem statements in your previous response:…

Thank you for that very clear description! That is really helpful. Let us break the problem down to 2 parts: * Assuming the text from text field Release Version (customfield_11707) has already been added as a value to the multi-select field Candidate (customfield_10341), you are looking for the correct syntax to use to…

Hello @Emily Kellow Welcome to the Atlassian community. Since the original post has been marked as Solved I encourage you to start a new Question by clicking the +Ask a question button at the top of the Community pages.

Hello @Cris Dunn Welcome to the Atlassian community. As per the "Won't Fix" status on the following issue, this is not a feature Atlassian intends to add to the UI. https://jira.atlassian.com/browse/JRACLOUD-1676 Based on the following, it appears to also not be supported through the REST API:…

Hello @Kustagi Suma Welcome to the Atlassian community. Let me restate your requirement as I understand it. In your project you want to be able to define a set of Component values per work item types. i.e. WHEN a user creates a Bug type issue in a specific project THEN the list of values in the Components field needs to be…

Hello @j.begemann While it did previously work to create Epics and their child issues within the same CSV file and also actually link the child issues to the Epic through the Parent field, that functionality broke at some point. There were some publicly visible issues recorded about this that I have listed in my response…