Trudy P Claspill

Hello @SianS What are the details of the Scheduled Trigger step? I suspect that is where the problem is. Do you have a JQL statement in the trigger to select issues? What is the output in the Audit Log for when this rule executes? In what way do the results not match your expectations?

in How to create an automation that emails the assignee when their task start date is today. Comment by Trudy P Claspill March 5

Hello @Brian Ventura Can you provide a screen image showing the configuration page for Project Settings > Request Types? On that page are the Portal Groups you set up for Request Types and a section for Request Types that are Hidden from the Portal. Do you have any Request Types in the Portal Groups that are not in the…

in Request Type Not Showing on Portal Comment by Trudy P Claspill March 5

Hello @Ahlam Al Balushi Have you ever been able to log in with that email address? What error message do you get when you try? Are you trying to log in to the Jira Service Management customer portal or are you a JSM Agent?

in we still can not logging by using the email HTO NOC Team Comment by Trudy P Claspill March 5

Olá @Flávio Oliveira , Bem-vindo(a) à comunidade Atlassian. Você pode usar uma ação de edição como esta. --- Hello, Welcome to the Atlassian community. You can use an Edit action like this. Automation to copy the Organization field to another field. Hey guys, I would like some help creating an automation that copies the…

in Automação para copiar o campo Organização para outro campo Comment by Trudy P Claspill March 5

Adding to this... Disclosure: I work for Praecipio, an Atlassian Platinum Solution partner that has a specialization in Cloud Migrations. If you have concerns about the migration process due to lack of experience with it, then you may want to consider engaging with an Atlassian Solution partner. I provided a link to the…

in Server to Cloud Migration – What Are the Best Practices for Jira Cloud Migration? Comment by Trudy P Claspill March 4

Hello @Mayte Welcome to the Atlassian community. As a user community we don't have access to help you directly in this case, but we can offer advice. Were you using a Free subscription that you set up? Or are you accessing a Confluence instance that was set up by somebody else? When was the last time that you accessed the…

in How too recover access to my Confluence? Comment by Trudy P Claspill March 4

Hello @Zerhouni,Aicha,CA-Montreal Does this relate to your other post here? https://community.atlassian.com/forums/Jira-questions/Is-there-any-way-to-personalize-any-field-during-the-creation-of/qaq-p/3201311 Are you asking how to contact the Jira Admins? We cannot provide you with the link for contacting your Jira Admins.…

in Hi :) can anyone give me the link to the ticket that should be open for help on a form ? Comment by Trudy P Claspill March 4

A few corrections: You want only the linked Epics so #2 should be type=Epic and issueFunction in linkedIssuesOf("issue=CABR-279") Second, in the combined statement you need to use quotes around what is inside the parentheses for issuesInEpics. That is why you got the error, I believe. And sometimes the interpretation gets…

in AUTOMATION_Branch Inception_how to extract based on Link of Epic Link. Crazy scenario Comment by Trudy P Claspill March 4

I used "loop" as a generic term for using some method to step through a list of issues. If there is the potential for multiple Epics to be linked to the CABR issue then the solution needs to accommodate that. Scriptrunner is one of the plugins that extends the native JQL options by providing the "issueFunction in" keywords…

in AUTOMATION_Branch Inception_how to extract based on Link of Epic Link. Crazy scenario Comment by Trudy P Claspill March 4

Merci pour ces précisions. Je ne connais pas de méthode native permettant de modifier l'affichage du champ Commentaire comme vous le souhaitez. Une application tierce pourrait peut-être vous aider, mais je n'en connais pas de spécifique qui prenne en charge cette fonctionnalité. Une solution de contournement, certes peu…

in comment on fait pour avoir un encadré rouge lorsque l'ont clique sur repondre au client Comment by Trudy P Claspill March 4

What is the purpose of the rule? On a scheduled basis you want to send a Web Request per what (project, issue, something else)?

in Send project ID with the webhook Comment by Trudy P Claspill March 4

You can still search on that custom field by going to Filters > Search work items and creating you search from there. What type of space does this concern; Business or Software? There is not a way to create a custom filter within the Filter option in the Business space views, except in the List view where you can customize…

in How to limit Label access to the project members only for a cloud team-managed project? Comment by Trudy P Claspill March 4

Are you selecting items in the JQL trigger? If you are selecting items in the JQL trigger, then the Send Web Request action will be executed for each item selected. In that case as @Aaron Pavez _ServiceRocket_ said the smart value you would use is {{issue.project.id}} If you are not selecting items in your JQL then what is…

in Send project ID with the webhook Comment by Trudy P Claspill March 4

Hello @Gabriel Mota Welcome to the Atlassian community. Be advised that this is a user community, where users of the Atlassian products help other users. We are not the owners of the products and can't tell you anything about the owners of the products. If you want to work directly with Atlassian you will need to open a…

in Urgent Access Issue – Unknown Dish Okta Domain Owner Comment by Trudy P Claspill March 4

Hello @Thais de Sousa Lima Please show us the entire rule that you have constructed so far. What is the Project Scope for the rule? Are you using a JQL to select items through the trigger? Do you want to get the numeric ID for the project or the project Key that appears in the issue keys?

in Send project ID with the webhook Comment by Trudy P Claspill March 4

Hello @Mateusz Janus I have a few questions about your scenario. 2. Also all Stories which were INSIDE linked EPIC (case number 3) should be updated with EPIC ID as "EPIC LINK"... A issue can be the child of only one Epic at a time. Are you wanting to change the children of ENGI-16777 to make them children instead of…

in AUTOMATION_Branch Inception_how to extract based on Link of Epic Link. Crazy scenario Comment by Trudy P Claspill March 4

Bonjour @jimmy pilon , Je ne connais aucun moyen de modifier la couleur du champ « Commentaire » dans l'interface utilisateur en fonction de la visibilité du commentaire. Pourriez-vous me donner plus de détails sur votre cas d'utilisation ? Souhaitez-vous faire apparaître le cadre rouge dans l'interface utilisateur ou dans…

in comment on fait pour avoir un encadré rouge lorsque l'ont clique sur repondre au client Comment by Trudy P Claspill March 4

Hello @Josh Ellis Welcome to the Atlassian community. I don't believe that is a feature that is currently available. I saw a post from 2021 about the same feature being requested for the Jira Data Center version. https://community.atlassian.com/forums/Advanced-Planning-in-Jira/Jira-Roadmaps-Summary-by-Assignee/td-p/1602605…

in How do I see planned work dates for assignees when they are collapsed in Plans? Comment by Trudy P Claspill March 4

Hello @Jamie Allen Welcome to the Atlassian community. If you tell me which ticketing system you’re using (Monday, Zendesk, Jira Service Management, etc.), I can give the exact click‑by‑click steps. Given that this is a forum for Jira Service Management I'm fairly certain the author is using Jira Service Management. Also,…

in How to add "Organisation" field in the Request form? Comment by Trudy P Claspill March 4

@Marc -Devoteam- Components are not available yet for team-managed spaces. https://jira.atlassian.com/browse/JRACLOUD-92565 Also, Components values must be maintained by an Administrator (in Company-managed spaces). New values can't be added by non-admins as can be done with Labels-type fields.

in How to limit Label access to the project members only for a cloud team-managed project? Comment by Trudy P Claspill March 4

Was the subscription for Jira or Jira Service Management? JSM has a limit of 3 Agents versus Jira having a limit of 10 users for a Free subscription.

in Billing Issues Comment by Trudy P Claspill March 4

Hello @Ismail Tajudeen Welcome to the Atlassian community. Did the notification of deactivation tell you why your subscription was being deactivated? If it is a billing issue you can contact the billing support team to get an explanation and help. https://www.atlassian.com/company/contact/purchasing-licensing#/

in Billing Issues Comment by Trudy P Claspill March 4

Hello @Ramesh Krishnan Welcome to the Atlassian community. Yes, that can be done with an automation Rule or with a post function in the workflow transition from To Do to In Progress. Are you familiar with either of those options? What type of Space does this concern; Team-managed or Company-managed? Do you have Project…

in Populate actual start date automatically Comment by Trudy P Claspill March 4

Let us know how that turns out, or if you have more questions on this problem.

in automatically complete the current sprint and start the next one Comment by Trudy P Claspill March 4

If you want to use your company's Confluence app you need to contact the admins of it to ask them to give you access to it. In your efforts to get access you may be clicking buttons that would set up your own separate subscription instead.

in Why Can't I Delete Organization. Comment by Trudy P Claspill March 4

Hello @JK Welcome to the Atlassian community. Subscriptions to Atlassian's Confluence app exist within Atlassian Cloud Organizations. You can't maintain the subscription without an Organization. When you sign up for a subscription an Organization will be created, unless you are adding the subscription to an existing…

in Why Can't I Delete Organization. Comment by Trudy P Claspill March 4

Hello @Oliswa Accom Welcome to the Atlassian community. Jira does not generally spontaneously delete issues. It does include a Delete function which can be used by users that have sufficient permissions. When an issue is deleted it is immediate and permanent. There is no "recycle" bin from which you can recover the issues.…

in How do I locate missing tickets? Comment by Trudy P Claspill March 4

Hello @Dieter Guthmann Disclaimer: I am not a Structure user. According to the following document there is a Double Grid View feature. https://structure-cloud.releasenotes.io/release/FRD0T-double-grid-two-structures-in-one-tab-and-more

in Is there a feature like "Double Grid View" in "Structure for Jira"? Comment by Trudy P Claspill March 4

Yes. Is there a way to automatically find the labels that belongs to a project and then move them over? Do you want to copy the values actually used in this project's issues in the native Labels field to your new custom field for each issue? Or do you just want the values that list for the native Labels field to become the…

in How to limit Label access to the project members only for a cloud team-managed project? Comment by Trudy P Claspill March 4

Hello @Lana S Welcome to the Atlassian community. I found this old post. I don't know if is the same one you found. https://community.atlassian.com/forums/Confluence-questions/How-do-you-delete-unused-label-in-Confluence-cloud/qaq-p/1164881 in it somebody noted that if a page is deleted without removing the labels first…

in Confluence label option list continues to show obsolete names that aren't used on any pages Comment by Trudy P Claspill March 4

Trudy P Claspill Community Champion

Comments