Trudy P Claspill Community Champion

Hello @Yusuf Barış Welcome to the Atlassian community. In addition to what @Jack Brickey and @Arkadiusz Wroblewski said, another element to consider is the type of board you are using if you are working with a Software project. With a Software project you can have a Scrum board or a Kanban board. For a Scrum board the…

Hello @tohosys Welcome to the Atlassian community. If you were using a free subscription and did not access it for an extended period of time, then Atlassian may have deactivated it and eventually deleted the data. To find out if that happened you need to contact Atlassian directly. You can do that through their Billing,…

Hello @otakuinside Welcome to the Atlassian community. The answer is that it depends on when the subscription was deactivated. Atlassian holds the data for a limited amount of time after deactivation so the subscription can be reactivated. Eventually though they permanently deleted it. To find out if your data can be…

Hello @Jaderson I have flagged this post to raise it to the attention of Atlassian team members. They should respond within 2 business days. Alternately you can open a support case at https://support.atlassian.com/contact/#/

Hello @Jaderson I found your other post with the error details. https://community.atlassian.com/forums/Rovo-questions/Recurrent-error-Error-in-automation-task-agent-Create-Task-Issue/qaq-p/3202768 I will flag that post to raise it to the attention of Atlassian team members.

Hello @ Welcome to the Atlassian community. You can find instructions for canceling subscriptions here: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ If you have questions, let us know what you are seeing on your screen that is different from the instructions.

@Kris Klima _K15t_ The way I read it the author used his university supplied email when setting up his own personal Atlassian subscriptions. And the issue is he can't access he's personal subscription since their university email was deactivated.

Yes, you can do that by setting the context for the custom Asset Object field you create and add to your request screen. This document provides guidance on creating such fields. https://support.atlassian.com/assets/docs/set-up-the-assets-object-field/ What type of field have you created for the Department field for your…

You should give that a try and see what you get. ;-)

So let's say one custom field has the name "My Field", and you set it to Yes. And you want the Score for that to be 100, while the score for the value being No will be 10. You create a lookup table with the name "My Table" and you say you want something like this: keyvalue My Field = Yes 100 My Field = No 10 To get the…

Hello @Jeremy Wood Yes, you can make the keys like that. You would then have to build up a string that gets the field "name" and the field value and concatenates them together to give you a single value you could use as the key during your get() operation on that table. {{tableName.get(yourConcatenatedString)}}

Hello @Jeremy Wood Can you provide a walk through of this use case? So you have a Department field in your issue. It has value X. How would you use that procedurally (not the technical implementation) to get a subset of your Software assets? How does that relate to the data that you have in your Software assets? What…

Hello @Leo Li It sounds like you are allowing users to create Assets through editing an Object type attribute in an existing Asset. Is that correct? Is this something you want to continue to allow the users to do, or are you asking how to disable it? If you want to disable it you can disable the ability to Quick Create…

Hello @Dan Zhang Welcome to the Atlassian community. Given that this is about ownership of a subscription this falls under the category of Licensing issues. As such, you can request assistance from the Billing, Licensing, Pricing Support team at Atlassian by completing and submitting the form here:…

Locations for boards created in this manner can only be Personal Spaces or Company Managed spaces. That is called out in the reference article: That is why I recommended you create a Shortcut to the board. You need to share the filter for the board with the people/groups/Projects that you want to be able to see the board.…

Hello @Camilla Harp To edit the page that you have created by copying another page click the Edit button at the top of your page. The links to the child pages of the original page may be listed explicitly or they may have been included by using the "Children Display" macro. If the links are listed explicitly then you need…

I have flagged your post here to raise it to the attention of Atlassian team members. They should respond within 2 business days.

Unfortunately, then for that Space type you will not be able to change what is available under the Filter button in the Space's built-in Board view. As @John Funk mentioned you could create a Saved filter to select the work items from this space, and then create a separate Kanban board based on that saved filter. That new…

Hello @Karabo Ruth Koko Welcome to the Atlassian community. For future reference, adding to a post more than 6 months old that is already solved and asking your own questions is discouraged per the Community Guidelines. It is referred to as "necroposting". If you are using a paid subscription of a product such as Jira or…

Hello @Nick_KC_Chen_wistron_com 陳冠志 Welcome to the Atlassian community. Who told you to access that Jira system? I recommend that you start by contacting that person. Or go to Hewlett Packard's public website and look for a Contact Us or Support link. We are a user community. We have no access to that system or information…

Hello @joanna_natial Is this for a saved filter? If so after loading the filter click the Filter tab in the pop up you've shown. Select the fields you want. Change something in your filter. I usually change an ASC to DESC in the ORDER clause. Execute the filter again. Then save the filter. Now your field choices are saved…

Hello @Michael Augustine Welcome to the Atlassian community. You can reach out to Atlassian Billing, Licensing, Pricing Support to get assistance with getting another user granted Organization Admin access for your environment. atlassian.com/company/contact/purchasing-licensing They will require proof that your company…

Hello @Phil Gibson Welcome to the Atlassian community. As end users ourselves we don't have access to log files for your instance, which is necessary to debug your issue since it has been recurring for days. You need help directly from Atlassian but as a free subscription user you will not be able to open a support case.…

I must have missed the part where you said you were using Refined to present the customer portal rather than the native JSM UI. Do you have automatic redirection set up so that when somebody uses a native JSM customer portal link they are automatically redirected to the location in the Refined site? In Refined…

@Penny Beene You marked @Benjamin 's answer as Accepted. Did you figure out the problem? What was your solution?

If you go to the project (not Project Settings) and click the Customer Channels option you should see the URL for the portal and a link for Visit the portal. What do you see if you click that link? What URL are the customers seeing when they have that screen displayed? Is it the same URL from the above or a different URL?…

Hello @Penny Beene Terminology correction: In a board the vertical columns represent the Statuses that can be set on the items shown on the board. Swimlane refers to a horizontal grouping of issues across the columns. There is a "title" for each swimlane depending on the setting you have selected for Swimlanes/Group. There…

Hello @Alex Gerulaitis You mentioned that it is a Team-managed project, but that is just one aspect of the project type. The other is whether it is a Business, Software, or Service space. Click the ... button next to the space name and look at the last two lines in the pop-up. The Space type will affect the filtering…

Hello Brian, Looking at the additional screen image and reply you provided to @Rik de Valk _Brainboss_ you said there is not a button for the Request Type. However, as there is only one Request Type available it appears from your screen that the portal is opening the Create screen automatically for creating that type of…

Hello @SianS What are the details of the Scheduled Trigger step? I suspect that is where the problem is. Do you have a JQL statement in the trigger to select issues? What is the output in the Audit Log for when this rule executes? In what way do the results not match your expectations?