Trudy P Claspill Community Champion

Hello @Wesley Nderi Welcome to the Atlassian community. Work Management boards will automatically "hide" done issues when they have been done for more than 14 days. If you change the issue to a not-done status and then back to done again, that restarts the 14 day clock for hiding that issue. This automatic hiding of done…

Hello @Jagan Dandampally Welcome to the Atlassian community. Yes, you can do this. Sites/products can be grouped under Organizations. When you create your first Atlassian Cloud site/product an Organization is also created for the site to exist within. Whoever creates the site/product is the Organization Admin for the…

Hello @Estelle Decanis In what way exactly is it not working? Do you have have a user group named "managers"?

Hello @Stef Welcome to the Atlassian community. Yes, this is possible. Please show us the rule(s) that you have tried and show us the Audit Log entries for their executions where they did no do what you expected.

In that case I agree with John that you should contact support.

Hello @Ajay Prasad Jira does not natively have the concept of an "abandoned" issue. In your configuration what indicates an issue has been abandoned? Do you set it to a specific status? Jira does not natively automatically remove issues from Epics. It is possible that an Administrator of your instance has implemented a…

Hello @Oana Rosu The feature mentioned by @Kian Stack Mumo Systems is available only on manually created and Company Managed boards. That feature is not available on boards in Team Managed projects. It is not possible to change the hiding of done issues on the Kanban board. There is a change request to which you can add…

This article details how to remove a Customer's account. https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

That is not the same pop-up I see when I click on my Avatar in Jira Cloud. Is your Jira URL similar to this? https://<something>.atlassian.net If it is then you are using Jira Cloud. If it is not, then you are using a self hosted Jira system (Jira Server or Jira Data Center). Have you previously been able to access the…

I do get the hover help when I hover over the issue ID also, but I am still able to click on the issue ID and it pops open a display of that issue in a pop up or the sidebar. Have you tried another browser? Have you tried clearing your browser cache? Do other users have the same problem using the same browser?

Yes, if the summaries are the same you could create a rule like this: When issue is created Lookup Issue - use a JQL like this: project = <your project> and Reporter= {{issue.reporter}} and Summary ~ "{{issue.summary}}" and issue != {{issue.key}} Advanced Compare Condition {{lookupIssues.size}} equals 1 Then take action…

Un administrateur Jira créerait cette règle en accédant aux paramètres système et en sélectionnant Automatisations globales. Dans les détails de la règle, ils devront spécifier la portée en tant que projets multiples et sélectionner le projet A et le projet B. --- A Jira Administrator would create this rule by navigating…

It would be great if you could report back here what you learn from Atlassian support about fixing this.

This is NOT a defect. If you hover your mouse over the issue type icon (1) then you get the hover help that you see. If you want to open the pop-up for the parent issue (BEXP-3158) then you need to click on the issue ID itself (2).

If the summaries are different then how do you know the issues are duplicates? If you have to read the content and make a judgement call that it really means the same thing as a different sentence, that is not something you can create a rule to replicate. You must be able to apply some codable logic to the comparison. Is…

Hello @Catrine Ella Falk Welcome to the Atlassian community. Review the linked issues in my answer for updates.

Can you provide a screen image of your board showing subtasks? My experience with Work Management boards is as follows: 1. The Board view shows the cards for the main issue types such as Story, Task, and Bug. 2. If an issue has subtask you see an indicator on the main issue that shows how many subtasks there are and how…

Bonjour @Julie Mathieu , Bienvenue dans la communauté. Le type de lien que vous utilisez entre ces tickets est-il unique ? Utilisez-vous uniquement ce type de lien pour lier les problèmes du projet A et du projet B ? Il serait possible de créer une règle qui fonctionne de la manière suivante : Lorsqu'un changement d'état…

Hello @[deleted] Welcome to the Atlassian community. In the configuration screen that you are viewing the changes you make in the Backlog section will apply to everything displayed on the Backlog screen, not just the issues in the Backlog list on that screen. The changes you make the the Active Sprints section of that…

Hello @Arun Welcome to the community. Try typing the name of the sprint directly into the pull-down field. That should show you the sprints that. have a matching name.

Hello @Ingo Syllwasschy Welcome to the community. Are you working with a Team Managed project or a Company Managed project? That information will display at the bottom of the panel on the left when you are viewing the board. Are you working with a Software project or a Work Management project? If you see navigation options…

Hello @Uladzislau Kisialiou Welcome to the community. Is this a Team Managed project or a Company Managed project? That information will display at the bottom of the panel on the left when you are viewing the board. Is this a Software project or a Work Management project? If you see navigation options like Board, Issues,…

I advise you to contact Atlassian support about this. They have access to the backend and the ability to make changes in the database that you will not be able to do. https://support.atlassian.com/contact/#/

To remove an issue from a closed sprint and add it to another closed sprint you will have to reopen the closed sprints, make the change and then close the sprint again. That will change the end date of the sprints.

Hello @daniel iniguez Welcome to the Atlassian community. Jira doesn't natively have support for tracking test cases. You can use a standard issue to document test cases, but that doesn't include any special functionality for documenting test steps, results, or grouping into test cycles. You can get that additional…

The work of linking tickets and assigning tickets can be done by Automation Rules. The trick is you have to tell the rule how to determine that a ticket is a duplicate of an existing ticket. If a given person can submit multiple tickets that are not duplicates, then saying that the new ticket has the same reporter as…

Can you provide the details of the gadgets and settings for the Management Dashboard? When you talk about issues being visible on that dashboard, are the issue visible on the dashboard regardless of who view the dashboards? The tags on your post indicate that you are using the Free version. Are you really using the Free…

I'm glad to help. If your question has been addressed satisfactorily please consider marking the Answer as Accepted.

I encourage you to at least try to construct the automation and show us what you are able to put together. At least get the steps (Trigger, Conditions, Actions, etc.) in place and see if you can figure out the correct settings. Set up a test project with test issues to test the automation rule. Here is a link to the…

ok, so if i understand it correctly, one project can have multiple Worklows, but the Workflow 1 and Workflow 2 should have different statuses/issue types? Is that right? Correct. If you want each team to have different status for their issues but work from one project, that requires the teams to use different issue types.…