Trudy P Claspill Community Champion

Hello @Jaspinder Singh Virdee Before we get into how to solve this, can you tell us what problem you are trying to solve to begin with by converting ever issue to a subtask? Why not just create a subtask initially? I saw another post similar to this here:…

Hello @Francinie Gutiérrez Welcome to the Atlassian community. With the native functionality, no, there is no way to limit who one user can select when using the "mention" functionality.

Hello @Allison Roberts Are you working with a Team Managed project or a Company Managed project? That information will display in the Type column on the "View all projects" page under the Projects menu. For Company Managed projects only Jira Administrators can create new custom fields. Are you a Jira Administrator?…

Hello @Pierce Gleeson Welcome to the Atlassian community. Do your or the client use both Company Managed and Team Managed projects? Are subtasks in the instances? Atlassian has been implementing some changes to move towards both types of projects using the Parent field to note the parent Epic. Refer to…

What errors did you get? If the errors are not in English can you paste the text of the error here so that I can copy and paste it into a translator? Can you show us the full automation rule? Can you also show us the Audit Log information for when the rule ran?

Features do differ between Cloud and on-premise. If you are accessing a Jira Cloud site you would use a URL like https://<something>.atlassian.net Another clue is in the menu bar. In on-premise instances you will see an option for Boards in the menu bar. That option does not appear in the menu bar in Jira Cloud. A question…

Hello @Lea Casper Can you share with us the Automation rule you have for adding the flag? What part of the new rule is a stumbling block for you - removing the flag, triggering the rule, ...? How do you identify that work on the story has been "restarted"?

Hello @Ruud Hoogeveen Welcome to the Atlassian community. Can you confirm that you applied the Security Scheme to the same Jira Service Management project the customer accesses? How is your customer viewing the issues? Is that through the portal? Is the customer listed as a Request Participant on all the issues?

Hello @Patricia Nora I'm not sure I have truly grasped your use case. You talk about "tickets" vs. "items". I assume that "tickets" are Jira issues. What relationship does "items" have to Jira? Are "items" also Jira issues? Where is the information about "items" currently tracked? How do tickets relate to items? Automation…

Hello @Tufan Topcu You have posted your question in the Jira Work Management forum. Can you confirm you are working with Jira Work Management projects? Within Jira Work Management in the Free subscription it is not possible to display information in multiple projects in one Timeline or List view. Those views are project…

Can you see a section for Automations that says Rule Executions? If you expand that section and click the Refresh option within it you might see a list of the rules that executed against the issue. I say "might" because I am an admin of my own Jira system so I am not sure if non-admins see the information.

Hello @Devendar Gangapuram Bamboo is not currently supported in Atlassian Cloud hosting. Bamboo does have a Data Center licensing option. https://www.atlassian.com/software/bamboo/pricing So you cannot migrate Bamboo to Cloud at all. You could migrate both Jira and Bamboo to Data Center licensing. You could also migrate…

Hello @sambamurthy lade Welcome to the Atlassian community. Creating a generic form is not an available feature. Forms can only be created per project. What problem are you trying to solve? Perhaps if you tell us more about your use case we can suggest and alternative solution.

你好， 您能否提供有关您试图解决的问题的更多信息？添加默认值并在自定义字段中显示值与发布的版本历史记录有什么关系？ --- Hello, Can you provide more information about the problem you are trying to solve? What does adding a default value and displaying a value in a custom field have to do with released version history? Jira released version history How to add default value Jira…

Hello @Manoj Dasari You previously marked my Answer as Accepted. Has something changed? Is "getting three severity fields" something new that just started occurring? Can you provide a screen image?

I have an alternate suggestion Assuming you are wanting to run this against issues that already exist, create a Scheduled trigger Automation Rule to find all the subtasks with summary Basic MyTask. Then check if their parent issues match the conditions you specified (i.e. has the specified labels) by using a Lookup Issues…

In the 7.18.3 Confluence instance I can access, in a Knowledge Base space when I click on the Create button it just starts a new blank page without a template. However if I click the ... button next to Create, then I get a list of all page templates (not just How-to and Troubleshooting) to choose from for my new page. What…

@bhikari majhi What subject are you trying to understand? This post is asking about migrating Jira content from Jira Server/Data Center to Jira Cloud. If that is the subject you are interested in, please refer to the answers provided already.

Olá @Ricardo Costa Silveira , Bem-vindo à comunidade Atlassian. Se você quiser aprender como usar as ferramentas Atlassian (Jira, Confluence e mais), sugiro que visite https://university.atlassian.com. --- Hello, Welcome to the Atlassian community. If you want to learn about using the Atlassian tools (Jira, Confluence, and…

Hello @Nur ATICI Welcome to the Atlassian community. The document you are referencing is about restoring projects on Jira Server or Data Center, not on Jira Cloud. Where did you get the backup of the project? Are you trying to move a project from server to Cloud? Please provide more information about what you are trying to…

Hello @SOHAIL SHAIK Welcome to the Atlassian community. This article tells how to get a list of all fields using the REST API. https://community.atlassian.com/t5/Jira-Core-Server-articles/How-to-get-list-of-all-Jira-server-fields-system-and-custom-via/ba-p/999920

Hello @Upesh De Silva Welcome to the Atlassian community. In my Jira Cloud system that position in the gadget corresponds to a count of issues in the sprint with the highest level Priority value. You should be able to click on that item and be automatically taken to the issue search screen which will show you the JQL used…

Hello @Gheorghe-Aurel PACURAR There are a few things you can do with a subtask if you have sufficient permissions. 1. Convert them to a standard issue, as mentioned by @Sugandha Singh 2. Change the parent of the subtask so that it is under another standard issue using the Move function. 3. Delete the subtask entirely. You…

Hello @Conor Chocheles Welcome to the Atlassian community. Are you just updating the Team field or are you also changing the status of the issue? Assigning an issue to a Team does not automatically assign the issue to an individual. Check if there is an Automation rule that is carrying out the assignment of the issue to…

Thank you. I see that you have used just the Log action, like I did in my example. The Log action just writes messages into the Audit Log during the rule execution. However, the first problem that needs to be dealt with is the messages in the log that say that no issues are being found by the Lookup Issues actions. The…

Hello @Cynthia Freeney Welcome to the Atlassian community. I have not been able to recreate this issue. I encourage you to contact Atlassian support directly for more assistance. And it would be wonderful if you report back here what you learn.

You might want to check the apps that extend searching capabilities. https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=jql The only one I am particularly familiar with is Enhanced Search from Adaptavist. I know that it does not have the capability to search issue history. One of the others might.

Hello @yhcha In my example after each Lookup Issues action I used the Log action to just write out the value to the Audit Log. With the language difference I can't tell if you have also used the Log action. To update the Epic you will need to add Edit Issue actions after each Log action to assign the values to the…

Based on a google search the "Work category" field is a built-in custom field associated with Jira Service Management projects. I don't work much with Jira Service Management projects, so I'm offering advice based on what I'm finding in the documentation. Do you have any work categories enabled in your Service Management…

Hello @yhcha It appears that your administrators have added a second custom field with the same name as the built-in Epic Link field. The automation rule is not sure which of the two identically named fields you want to use. It has provided two suggestions for you to use. Based on options provided I believe "Epic Link…