Trudy P Claspill Community Champion

Hello The answer to that question depends on the needs of your organization. Do all team members need visibility to all work items across all teams? Do you need to have cross-project or cross-team reporting? Do you need to have standardized workflows, issue types, fields, etc. across the teams? Or do teams need the…

Hello @Siobhan O_Leary Donkin There is not a general purpose support phone number provided by Atlassian except for customers on their Enterprise plans. You should be able to open a technical support case with Atlassian Technical Support here: https://support.atlassian.com/contact/#/ If needed the Atlassian team member can…

Thank you for that additional information @joanna_natial . Do these JSM Agents receive any emails from the Jira instance, from this project or any other project for any events? Is the Financer field a single select or multiple select field? Is the comment entry being done by the person (or one of the people) specified in…

In what type of project do these items exist? Is it a Service project? If so, then you can create JSM Customer accounts for the users and let them access the data through the Customer Portal. There is no cost for JSM Customer accounts. You would need to add the Customers to an Organization in that JSM project (creating the…

 Hello @Luyang Zhang The Audit Log you are referencing in your screen images does not record actions taken at the issue level. That log is for recording Jira application setting level actions, like change configuration elements. Besides Automation Rules there are a number of other ways that comments can be added to an…

Hello @Nathan Ostrander I don't seem to be able to recreate your experience. Can you tell me if I am doing something different from you? 1. Add the Create Sub-task action. 2. Pull down the Type field. 3. Select the not-first sub-task type. Type field is filled with selection. Click the Summary field. 4. Type in a summary.…

Hello @joanna_natial Are the users specified in the Financer field...? * JSM Agents * JSM Customers * Jira users (if you have Jira installed as well as JSM) Is this for a Team-managed or a Company-managed JSM project? Is the comment being made an Internal comment or a Public comment? Do the people specified in the Financer…

Hello Welcome to the Atlassian community. For the hierarchy a parent/child relationship can exist only between issues at adjacent levels. The relationship can't skip over levels. What level does the Bug issue type currently sit at? What level does the Feature Task issue type currently sit at? The Bug issue type can be a…

What version of Jira Data Center are you using? You can get that from the Help > About option. It also appears in the footer of many screens. The documentation I linked was for the latest version - 11.3. As for the code you showed, how are you trying to execute it and what is the result?

That was what I found too. Typically when typing in a smart value then below the field it will say "Smart value:" followed by what you typed. You click on that and it saves the smart value into the field. With this action it got stuck on this for me, not showing the "Smart value" option to click below the entry field.

Hello @Ashok Murugesan What instructions did you follow to create the JSM read-only profile? Based on what I've read about creating read only profiles it involves creating a user group, adding the users to it, and the restriction the group to have only the Browse Projects permission. In that case you still have to grant…

This is puzzling. Are the missing issue all the same type; Requirement, or a variety of issue types? Are there other issues of the same type but different Status in existence, and do the show in the plan? If you change the status of one of the missing issues, does it then show up in the plan? In one of the images you…

Thank you for that additional screen image. In the last image you provided you have a filter applied (1). Please deselect the filter so that no filters are applied. For the Hierarchy settings (2), in the field on the left please make sure you have selected the issue type at the top of the list, and for the field on the…

I'm glad you found a solution that meets your needs.

Hello @Leena Thampan Welcome to the Atlassian community. Can you tell us the type of Space where you want to use these new items types and fields? You can get that information from the Type column on the View All Spaces page. Screens and schemes apply only to Company Managed Spaces. Fields are added to Screens. In a Screen…

Hello @Rishab Taneja Only Jira App Admins can create Company Managed spaces. If you don't have that level of access then you wouldn't see the option. It isn't a limitation of your subscription plan. Changing to Company Managed spaces has its own challenges. You can't simply toggle a setting in the space. You have to create…

Hello @arjun.nagaraja There is free, on-demand courses on Assets in the Learning center link available at the top of the Community pages. Here is a sample search for that topic. https://community.atlassian.com/learning/catalog?product=Jira+Service+Management&search=assets

Hello @Rishab Taneja Welcome to the Atlassian community. What are the Types of the 4 Spaces you created? You can get that info from the Type column from the View All Spaces page, or by clicking the ... button next to the Space name and looking at the last two lines of the pop-up where it will say something like: Software…

Disclaimer: I don't use JSM much. Looking at the function it appears to me that you are required to select an On Call Schedule applicable to the specified Team. Otherwise how would the action determine which member of the team is on call?

Are you trying to set this up for internal users (members of your domains) to be able to create tickets without having to set up an account? Or for external users (people that are not members of your domains)? This is a bit out of my area of expertise to diagnose. I would assume that the instructions provided from…

Hello @Derek Fields _RightStar_ Change requests can be submitted through support cases. You can also use the Feedback option under the Help menu within Jira to provide feedback such as change request directly to Atlassian. I suspect that the reason a smart value is not supported is because after selecting the Team another…

Hola @PEDRO NICOLAS CAMACHO PERILLA , Bienvenido a la Comunidad Atlassian. Te recomiendo publicar esta oferta de empleo en el grupo Empleos y Carreras en lugar del foro de Preguntas de JSM. https://community.atlassian.com/forums/Jobs-Careers/gh-p/JobsCareers

Thank you for that additional information. I am flagging your post here to raise it to the attention of Atlassian Team Members. Then should respond within 2 business days.

Hello @Jira Administrator Welcome to the Atlassian community. There is not an email to use to contact Atlassian Technical Support. They are contacted by creating a support case through the customer portal. You may not yet be able to create a support case if you have not yet been successful in setting up a site with an app…

Hello @David Nickell The design of Team-managed spaces is based on the concept that the elements defined within it are unique to that space and not impactful to other spaces. It is intentional that the issue types in TM project have unique IDs even if their names are identical to issue types used elsewhere. The same is…

Hello @QA Team Welcome to the Atlassian community. Is the account that has Organization Admin access in your company's Atlassian Cloud Organization the same account that has Organization Admin access in the client's Atlassian Cloud Organization? Is the same account a Jira App Admin in both Cloud Organizations and a Jira…

Hello @Matthew Farrugia Thank you for the additional information. The rule you have is using For Parent. That moves to focus of the rule to the parent of the trigger issue. Any action that you take in that rule, like Transition Work Item, will be executed against the parent unless you have a method to move the focus to a…

I would like to report an issue that has recently started occurring in my Jira workspace. Earlier, everything was working correctly. At one point, the Advanced Plan was activated, but I cancelled it immediately. Even after cancelling, I was still able to see the issues normally. However, after about one week, this issue…

This is the rule I would use. In the first Condition specify your subtask type; QA Subtask. The Lookup Work Items action is looking for any QA Subtask type issues under the same parent as the trigger issue, where the QA Subtask status is not Done. The condition that follows that is checking that the Lookup Work Items found…

Hello @Patric Johansson Welcome to the Atlassian community. As this is a user community it is not the best venue to suggest a change to Atlassian. Within the Jira app under the Help menu there is a Feedback option that will enable you to send a change request directly to Atlassian. There is also a publicly viewable Jira…