Trudy P Claspill Community Champion

Can you provide a screen image for the same board for the Filter screen for somebody who sees other values for the Reporter field? Does this user see issues on the board that are reported by other people? You can identify the project as Team Managed or Company Managed by looking at the bottom of the navigation panel on the…

Can you show us the full smart value you are using to set the field? Did issue 13772 have a value for Attestation Result? Could there be subtask that don't have a value for that field? If the field has no value, do you still want the parent issue field set to match? Or do you want the parent field set to match for the…

Can you show us the rule you constructed and the Audit Log for the rule execution? Where I used "Result" in the smart values you would need to use the actual name of your field. What is the actual name of the field, with the correct capitalization?

Hello @Ann Marie Lisak What is your level of experience with creating Automation rules? Assuming you have some experience, here is an outline of what you would need. Trigger: Issue Created Action: Create Lookup Table (In this step create a table that matches the Prioritization values from the customer to the values…

Adding to this, make sure that the filter used by the board explicitly names the projects from which you want to include issues. If you use some other criteria to select issues from multiple projects, such as 'Components = YourComponent', without have another criteria to explicitly limit the projects to check, then Jira…

Hello @Terry Ulanch Welcome to the Atlassian community. Just to confirm, are you trying to reset a password for your Atlassian Cloud account? Is the account with the issue under a different email than you used for the account you are using to post to this community?

Hello @David Lane Welcome to the Atlassian community. With what type of project are you working? You can find that information in the Type column on the "View all projects" page under the Projects menu. If it is a Software project are you using a Scrum board or a Kanban board? Can you show us a screen image of your board?…

Hello @rajeshwari.s Are you still trying to solve this problem? If so, are you trying to create a Quick Filter for a board, where you are viewing the Active Sprint? Or are you trying to create a JQL statement in "View all issues" where you can specify the sprint to report against?

Hello @QuynhTD (Quinn) Are you still experiencing this problem? Is the Epic Link being cleared from all issues or just some issues? What version of the Jira product are you using? Is it Jira Server or Jira Data Center?

Hello @Todd Winton Are you still needing help with this scenario?

Hello @ayoung Sorry it has taken me so long to get back to you. If you want to use an automation rule the check the Description field, you could use the length() function to get the character count from the Description field and then compare that to the character count of the template text.…

Hello @Joshua Packwood Sorry for taking so long to get back to you. I tried creating an AR Plan based on a Business/Work Management project. While I was able to do that, Category is not a field that is available to add to the timeline view, even under the Add Custom Fields option. If you opted to use a Software Project,…

Hello @Pete Jaworski Sorry it has taken me so long to get back to you. Rule 1: When a subtask transitions to "In Development" from a specified status a. The parent "story" transitions to "In Development" regardless of what status it is in. b. The Start Date of the "story" is set to the current date, if and only if this is…

Hello @Robert McClung Are you still experiencing this problem? If not, can you share the solution? If you are still experiencing this problem: Can you provide screen images of what the users see when trying to filter by Reporter? Is this for a Team Managed project or a Company Managed project? Can the users who are not…

Unfortunately I have not been successful in finding a JSON structure capable of setting an Issue Restriction for a Team Managed issue via Automation Rule. It should also be noted that if an Issue Restriction is set on a Team Managed project issue, then Automation Rules set to run as Automation for Jira will likely fail, as…

Hello @Dean DiMonte You can open support cases with Atlassian support at https://support.atlassian.com/contact

Hello @Kajal Mittal What is the pity of the field you want to create? What type of data do you want to record? What data do you want to put into it automatically? Is this for a Company Managed project or a Team Managed project?

Hello @amjad.shaikh For Company Managed projects the option should display automatically at the top of the navigation panel on the left, above the options for Board, Reports,etc. For Team Managed projects you have to turn the feature on for the project from Project Settings> Features. If you are not finding that, please…

Hello @Nicolas PR I see that you tagged your post as "Jira Service Management". For the users you are concerned about, your "clients", are these users licensed users of Jira Software and Confluence, or are they "customers" of Jira Service Management and accessing Confluence through the Service Management Portal only?

Hello @Alan Haro Welcome to the Atlassian community. You can integrate Jira Cloud with Github Enterprise Server (self-hosted) using third party apps. I know of at least one that provides that capability: Git Integration for Jira from GitKraken

I have not worked with the conditional statements before but it looks like perhaps you need to do it this way: if(equals(id, '13603'))

Hello @James Gatter , Welcome to the Atlassian community. Actually your question is not the same as the post your referenced. That post is asking about allowing users to see all the Automation Rules that have been created for a project. That is entirely different than what you asked about - allowing the users to see…

That demo addresses updating links to Confluence that are within Jira. How does that help with updating links to Confluence when those links are embedded in other places rather than Jira?

Hello @Lucia Chen Welcome to the Atlassian community. We are a community of mostly Atlassian product users, using our own instances of the products. We are not the admins for the instance you use. You will need to contact the technical support team for your corporation to get assistance. If you are unsure who to contact, I…

Something like this should work. When an issue is Dropped And that issue is a sub task Find its Parent issue Then look up all the subtasks for that parent where the subtasks are not Dropped Order these by creation date in descending order so the first on in the list is the most recently created subtask Make sure the result…

@jaime.gilmartinez I think this will do it. I haven't actually tested this yet. 1. Trigger the rule when the Finish Date of an issue is changed. 2. Execute a branch to shift to the issues that are blocked by the trigger issue (if any). 3. Create a variable for the duration of the blocked issue 4. Lookup up all issues that…

Are you working with Jira Cloud or Jira self-hosted? If the URL is similar to this then you are working with Jira Cloud: https://something.atlassian.net Otherwise you are working with Jira self-hosted. Permissions settings are different between the two types of Jira, so it would help us to help you if we know which one you…

How would you "drop" a subtask? Is "dropping" the subtask the same as deleting the subtask issue? 

Hello @Jacob Kock Plinius The default hierarchy for Jira is Epic |- standard issue types |- subtask issue types With the Premium subscription you can add to the hierarchy from Epic upwards, but you cannot add to the hierarchy levels below Epic. If you need three recognizable levels in your hierarchy, you need to use the…

Hello @Renu Joshi Regarding the first query How did you get the statusCategory values that you inserted into your first query? Status Categories are groups for Status values. There are only 3 status categories - To Do, In Progress, and Done. So having a value of 4 in that criteria seems questionable to me. What are you…