Trudy P Claspill Community Champion

Hello @Matt Johnson I don't see a "Yes/No" field type available when I am trying to create a custom field in my Jira Cloud environment. Is that the actual field type shown in the Type column in the Custom Fields page? If so, it is likely a custom field type provided by a third party app, and as such may not be supported in…

Hello @Al Andersen Welcome to the Atlassian community. Does the other company have their own Jira Cloud instance? If so, there are cloud-to-cloud migration options that can help you move the data from your Jira Cloud instance to their Jira Cloud instance. Refer to…

Hello @Marc Tardif Welcome to the Atlassian community. Can you provide screen images of the Backlog view and the Sprint reports showing these sprints? You said that these are "completed" sprints. Did you actually click on the Complete Sprint button, or are you saying that they are completed because the End Date is in the…

I'm glad you discovered the cause of your difficulty. Good job!

Hello @Lauren Cabrera Welcome to the Atlassian community. In Team Managed Service Management projects currently there are only Request Types. There are not separate Issue Types as exist in Company Managed JSM projects. Also, in Team Managed JSM projects it is not currently possible to create a "sub-task" type of Request…

@Ankush Das Speaking to your response that you don't see the same options in your Jira Cloud instance that you see in the demo video and the documents you referenced, be advised that both of those are references for self-hosted Jira (Jira Server or Jira Data Center), not Jira Cloud. The options in Jira Cloud are different.…

Can you provide screen images to illustrate how you created your new label?

For attachments you are going to have to put the attachment files on a web host or a web-accessible file sharing system that will be accessible to your destination Jira instance without requiring authentication. Consult with your IT team about getting such a system set up, getting the attachments copied to that system, and…

Hello @Stephan Grubbe I had the same experience as you. I solved it by adding a Re-Fetch Issue action immediately after the trigger.

Thank you. From that image I see you are indeed using the built-in Labels field. All values defined in Labels fields in all projects in the entire Jira system are available in every project's Labels field. From the screen above you have four Label values that you are adding to your Bug issues by default when they are…

Hello @Ming What do you mean by "Fix versions would miss"? Do you mean that in the import step where you map your import data to Jira fields, there the "Fix Version" field is not available? Or that you map the field but the values are not added to the issues? Given that the original post here is almost a year old and…

Can you provide a screen image showing the field that you want to change within an issue? What is the name of the field? Is it "Labels" or something else? Can you show the layout of fields in the Issue Types screen (example below) showing the field that you want to change?

Com um projeto gerenciado pela empresa, o projeto possui um esquema de configuração de campo. Se você navegar até Configurações do projeto > Problemas > Campos, verá o Esquema de configuração de campo. O Esquema de Configuração de Campo associa Configurações de Campo a Tipos de Problemas. Aqui você pode ver que existem…

@Saveliy Dzvonkevych I watched your video. The error you are getting is related to trying to edit a a field (Checklist Text) in an issue (UPPROP-15). If you view the issue UPPROP-15 directly do you see the Checklist Text field on the screen? And can you edit it?

@백재현/DevOps Company Managed projects use Field Configurations that can be managed by a Jira Administrator and shared by multiple projects. If the field is listed in the Field Configuration then the Automation Rule can resolve the field reference. Team Managed projects do not use Field Configurations. Team Managed project…

@Sanjivani Wayal Can you please show us your complete rule again since you have made changes to it, including the details of each step in the rule, and also all the details from the audit log for the execution of the rule?

Hello @Sureka Manikandan Do you mean that you have a field that has 5 pre-defined values? Can you select only one of these values or more than one? Who set up the these labels for you originally? In what way are you restricted from creating new labels? Are you the Project Administrator? Are you an administrator for the…

Olá @Carlos Friedrich , Bem-vindo à comunidade Atlassian. É possível tornar um campo obrigatório com base no tipo de problema. Você deseja que o campo seja obrigatório o tempo todo ou apenas quando um problema transitar para um determinado status? Você está trabalhando com um projeto gerenciado por equipe ou gerenciado…

Hello @Austin Mierow Welcome to the Atlassian community. When you go to the Project menu and select View all projects, and then find your project in the list, what does it say for that project in the Type column? Whether or not a Board is created initially (during the creation of the project) depends on the project…

Hello @Leanne Viljoen I'm not sure that I understand your issue. Can you provide some screen images of that show the "automatic-sprint based enabled box"? Can you provide screen images to help illustrate each point/question in your post?

Hello @Tim Corringham Welcome to the Atlassian community. I have the same experience as you with my Work Management project and my Free subscription. I have seen before that not all fields are necessarily available for card customization and columns in JWM projects. I did not find an issue in Atlassian's public backlog…

Hello @Randeep Kaur Welcome to the Atlassian community. Can you show us the diagram for the workflow? You may be able to see this by clicking on the Status button for the issue and clicking on the View Workflow option. Are you working with a Team Managed project or a Company Managed project? That information will be shown…

@Ralf Putter What do you mean by "comment to myself"? Are you mentioning yourself in a comment? Do you receive email notifications for other changes you make to the same issue? Click on your avatar and select Personal Settings. Do you have this box checked or unchecked? If the box is unchecked then you will not receive…

Sure, let's start over. "What problem are you trying to solve?" You want to send a list of issues to a person... "What are the criteria for the list of issues?" * They are children of an Epic * They have transitioned to Status=Done since a specified date/time relative to now. For the sake of an example, let us say that the…

In a Team Managed project you can switch between Scrum and Kanban by turning the Sprints feature off. With that off you also have the option to turn off the Backlog screen feature, so that you have only the Board display.

Hello @Becky No, that is not possible with native functionality, and Atlassian has indicated they won't implement that as a feature. https://jira.atlassian.com/browse/JRACLOUD-13579

I think you edited your post to add that last part as I was posting my response. If you are using a Scrum board then when you create an issue using the Create button in the menu bar, the issue will go to the Backlog. It will not automatically be added to an active sprint on the board. If you are using a Kanban board and…

Hello @Christina Williams Welcome to the Atlassian community. Is the project a Software project or a Business/Work Management project? What is the issue type for the 30 issues that the mapping page says are in the Backlog status? Is the board a Scrum board or a Kanban board?

Even Community Leaders can learn from this forum. :)

Do you have a JQL statement in the Scheduled Trigger? If so, what is it? It appears that you must have some sort of JQL in the Trigger, because the Audit Log entry is listing a set of issues associated with the Schedule (on the right). The message in the Audit Log is saying that no issues are being found by the Lookup…