Trudy P Claspill Community Champion

Hello @안학모 Biz CX혁신팀 Welcome to the Atlassian community. Can you share with us a screen image for the screen where you are being asked to enter a code? If that is not being presented in English can you provide a translated version of the image, or past the text displayed in the image so I can run it through a translator? I…

Hello @Nancy Wright If you have a Jira subscription associated with an email account you will first have to cancel your Jira subscription. It can take some time for Atlassian to fully process the cancellation request and permanently delete the subscription and all data within the subscription. While that is happening your…

Hello @KC Wong Welcome to the Atlassian community. Sometimes problems relate to the context of the step within the rule. Can you please show us the entire rule? Also show us how you had the fields set when you tried to Copy data into them. Can you also show us the details in the rule execution log file for the execution of…

Hello @Wendy Grapentine It is possible for a Jira Admin to add custom fields to customer Organizations as detailed here: https://support.atlassian.com/jira-service-management-cloud/docs/manage-organization-detail-fields/ After creating Detail fields for the Organization you can add those fields to the Work Items. Agents or…

Hello @anissar Welcome to the Atlassian community. In order to paste a file of any type into a Confluence page you must have the permission for adding Attachments within the Confluence Space where the page exists. The people who have permission to Administer the Space is able to examine the permissions to find out if you…

Hello @Daniel Hong Thank you for that additional information. Jira doesn't have the concept of "rows" of data within a work item. I'm not clear if you are trying to apply the concept of "rows" of data within the Jira work item, or that is a reference to your Smart Sheet. Let us say you had a method to enter/select 0..n…

Hello @Chris Berry Welcome to the Atlassian community. There is not a native method to automatically start and end sprints based on their dates in Jira Cloud. There is not feature to enable for this, and there are no such actions available within Automation rules. The Sprint API endpoints seem to indicate that the sprint…

What is the point of having two rules @Mikael Sandberg ? How does that address the Lookup Object limitation of 50 objects? Ah, I see. I got lost with my brain multi-tasking. The 50 limit is on the Branch on AQL, while with the Lookup Objects you can get 500 objects.

Hmm. Is the goal to prevent the data from being available in any form other than on screen? Do you not allow any information to be sent or captured outside of Jira? Do you also disable exporting data, printing, and print screens? Use of the Swnd Email and Send Web Request actions in Automation rules? Access to the API…

Hello @Kathy Dickason I am curious about your use case for disabling the ability to create filter subscriptions. What problem are you trying to solve?

Adding to this, phrasing differently... Prior to the "merge" you could license: * Jira Work Management - and get just Business type projects -OR- * Jira Software - and get Software AND Business type projects After the merge you license just one product now called "Jira" and get both Software and Business type projects. The…

Do keep in mind the rule execution monthly limits. If you are executing a second rule for each object that will increase your Automation Rule usage. https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/#What-are-my-usage-limits

Hello @Chakrapani Reddy M I see from your update in your other Question that you were able to reactivate your subscription. If my response here helped you accomplish that, please consider clicking the Accept Answer button here to mark this Question as Solved.

Hello Corinne, What is the experience of the people who do have access? What happens when they try to access the customer portal? What is the experience of the people who don't have access? What happens when they try to access the customer portal? We will need answers to some questions in order to be able to offer you…

Hello @tailoredtransitions Welcome to the Atlassian community. There is no phone number to call for support. If you need help with your Atlassian bill, contact the Billing Support team through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Yujeong Jeong If you question has been adequately addressed, please consider clicking on the Accept Answer button to mark your Question as Solved.

You're welcome! If you question has been adequately addressed, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @Corinne Guibert What is your current configuration for authentication? What problem is being encountered? Are they customers in a domain you have verified? If so are they claimed accounts?

Hello @On Wongjan Welcome to the Atlassian community. Can you provide a screen image to illustrate the problem? Where are you seeing the ticket link? Is it disabled for you also? Are the users that are viewing this JSM Agents or JSM Customers?

Hello @velan No I cannot help you reactivate your subscription. I am not a member of Atlassian's support team. I am just a customer of Atlassian, like you. I don't have access to any customer's subscriptions besides my own. You need to file a request through the page link I provided to get help from Atlassian support…

@WW _ 정유정 Yes, you would have to buy a license for Zephyr Essentials for Jira Cloud. No, you cannot use the version or license you have for Zephyr Essentials for Jira Data Center with your Jira Cloud instance. Jira Data Center and Jira Cloud are different products running on different platforms and require separate…

Hello @velan Welcome to the Atlassian community. Here we are a user community. We don't have access to help you directly. You can reach out to the Billing, licensing, Pricing Support team through the following page for assistance. https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @WW _ 정유정 Refer to the documentation provided by the app vendor for information about feature parity between Zephyr Essentials for Jira Data Center versus the same app for Jira Cloud. https://support.smartbear.com/zephyr-essential-dc/docs/en/zephyr-squad-features---server-data-center-vs-cloud.html

I can't speak to what ChatGPT told you since I don't know what you asked it or what its exact response was. AI engines routinely provide misinformation because they reference material that is not correct. It may have recommended that you should get Zephyr Squad but that certainly is not required. Zephyr Essentials can be…

Hello @Yujeong Jeong The Marketplace listing says it is compatible with Jira Cloud: https://marketplace.atlassian.com/apps/1014681/zephyr-essential-test-management-for-jira?hosting=cloud&tab=overview You have to purchase a separate license for the app for use with your Jira Cloud instance. If you are migrating from Jira DC…

Hello @Noisyma Welcome to the Atlassian community. Be advised that adding to a Question that is more than 6 months old is discouraged per the Community Guidelines . Refer to "necroposting". This post is over 2 years old, and the kudos program has changed in that time.

Hello @Max_Clark Welcome to the Atlassian community. From which project is the link being created? Is it always created from the Project item or always from the Project 2 item, or could it be from either? What do you expect this rule to do? What is it actually doing? Can you provide a screen images of the output in the…

Hello @Derek Fields _RightStar_ Can you provide a link to the endpoint documentation? I'm not finding an endpoint that uses "searchTerm" https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-group-users Are you using a smart value to insert the email into the endpoint? If so did you encode the…

Hello @Koki Hattori Welcome to the Atlassian community. There is not a pre-built native feature for this. There is an open change request to which you can add your vote. https://jira.atlassian.com/browse/JSDCLOUD-1743 Here is an idea, which I haven't had time to test. Create a looping transition (from any status to itself)…

Hello @Anthony Pugliese Synching Jira issues in a Confluence database is not a supported feature. There is a change request to which you can add your vote. https://jira.atlassian.com/browse/CONFCLOUD-78742 To have a display of Jira issues that updates with new issues you could use the Jira macro with a Jira filter.