Trudy P Claspill Community Champion

@Rachel Wright I think you were intending to suggest the bug be created in the publicly accessible Jira instance used by Atlassian: https://jira.atlassian.com/secure/Dashboard.jspa However Bugs cannot be created in most projects there by people who are not Atlassian team members, as far as I can tell. And only…

You have a related post about being able to access Jira but not being able to access a Scrum board. https://community.atlassian.com/forums/Jira-questions/I-am-unable-to-see-the-Jira-Board-from-the-project-space/qaq-p/3210529 If you are able to access Jira then your subscription is not deactivated. Can you provide a screen…

Hello @Chakrapani Reddy M Welcome to the Atlassian community. Yes, if your subscription has been deactivated that would block you from access the content of the Jira application. You can attempt to reactivate the subscription following the guidance on this page: Reactivate a subscription You may need to first address the…

Hello @Haberman_ Zachary Welcome to the Atlassian community. That end point is deprecated. Otherwise your answer is providing the same information I provided in my response in April 2025. Additionally, adding to a question more than 6 months old is discouraged in the Community Guidelines (reference "necroposting").

The answer I provided there was a reference to a change request for Jira. Given that this current post is in the Confluence Questions forum, I am assuming it concerns Confluence and the Jira change request would not be applicable. ;-) I have not found a comparable change request for Confluence.

Hello @Jeffrey Hagstrom _E_ Welcome to the Atlassian community. Can you refine the AQL to return a subset of the objects (50 or less)? If so, you could set up multiple branches, each with a slightly different AQL to each operate against a discrete subset of the objects.

Hello @gerket Welcome to the Atlassian community. API activity does not typically count towards the "activity" measure for active/inactive Free subscriptions. Refer to this document: https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/ To prevent deactivation, simply log in and view any…

Hello @Gabi Nes Have you tried the instructions for simply deleting your account? Delete your account To delete an account: * Access your Account settings at id.atlassian.com/manage-profile. * Select Account preferences. * Navigate to the Delete your account section and select Delete account. * Before you delete the…

Hello @Bala Sai Krishna Welcome to the Atlassian community. What you describe is not possible with only native Jira functionality. Are you willing to consider purchasing a third party app? If so then an app such as Rich Filters for Jira Dashboards may provide the functionality you seek.

Hello @Alexsander Oliveira When you say "workspace" do you mean that you set up a subscription to the Jira app? Can you regain access to the associated email account? That is the most straight forward way to regain access to the app, and then you can grant admin access to another account to which you can retain access. You…

Hello @Gabi Nes Welcome to the Atlassian community. Did you subscribe to Atlassian products? If so, the first step is to cancel your product subscriptions. It can take some time for Atlassian to fully process the cancellation requests and finally permanently delete the subscriptions and related data. In the interim you…

Hello @SianS Disclaimer: I have not tried to implement a solution for this. Where is the PDF file stored? It might be possible to accomplish that through a Rovo chat, asking Rovo (in Jira) to analyze the content of the document and then asking Rovo to create an issue from its analysis.

Hello @Danilov, Natalya Welcome to the Atlassian community. The steps outlined by @Arkadiusz Wroblewski generally apply to Company-managed projects. If you are using Team-managed projects you can use fields created as described for Company-managed project if the fields have a Global context. Otherwise Team-managed projects…

Hello @Rene Suhle Welcome to the Atlassian community. I have flagged your post here to raise it to the attention of Atlassian team members who can investigate the error. They should get back to you within 2 business days.

@김현경 Welcome to the Atlassian community. What is blocking you from completing the process? Are you getting some sort of error message? If so, please share that with us.

I am glad that it worked in a new board. It is confounding that it did not work in the original board. I can only suspect that something may be off in the backend data for the original board. The only way to find out for sure would be to open a support case directly with Atlassian to examine that data to see if they could…

@Marc -Devoteam- A sub-filter should not be needed. See the reply I posted. I had a board with no sub-filter and the swimlanes appeared.

Ah, yes, my error. I misread that the "Matrix" field you were trying to set in the new issue was a single select field, but it is actually multi-select. So, yes, you do need the square brackets when setting value(s) in a multi-select field, even if setting just one value.…

Hello @Prasanna Subramaniam Welcome to the Atlassian community. Please show us a screen image of the step where you are performing the concatenation. There could be a syntax error in your usage. I was not able to get it to work by using "Aging_" directly with the concat function. I ended up creating a variable named…

Hello @Molly Hopper First, when creating a variable it is best to use a name for the variable that does not match any field name to avoid confusion about whether the reference is trying to get data from the field or from the variable. I like to preface my variables with "var"; i.e. varMatrix. Second, there is a reference…

Hello Edmond, Are you working with a Free, Standard, Premium, or Enterprise subscription? Can you show us information from the People and Access section of the project, showing the roles to which you are assigned for this project? Can you show us the Permission Scheme associated with this project, showing us who is granted…

Hello @罗晓嘉 Welcome to the Atlassian community. What are you trying to do when this error has occurred? Are other users of your environment having the same experience? Have you waited some time and retried? Which Atlassian product are you using? Do you have a paid subscription for the product or are you using a free…

Hello @Ramesh Krishnan Welcome to the Atlassian community. Groups are not created within the Jira Cloud app . Groups are created at the Site level. The documentation for how to create groups is here: https://support.atlassian.com/user-management/docs/create-groups/ It requires Organization Admins access, or User Admin or…

Hello @marty_chang I have so far not found anything in the Atlassian public Jira instance to indicate this is a known bug. I have been trying to recreate your scenario, and I thought I encountered the same problem - the swimlanes not appearing. This was in a board I have had for an extended period of time with Epic,…

Hello @Alex Edghill Did my last suggestion about turning off the Beta Features at the Organization level prove useful?

Hello @Chris Berry If @Mikael Sandberg and my responses helped you resolve your questions please consider clicking on the Accept Answer button above Mikael's initial response. That will mark your Question as Solved, which helps others searching the community find posts with validated answers. If you still have questions on…

Hello @Surbhi Sharma Were you able to address your requirement with the information in the response posted here? If so, please consider clicking the Accept Answer button about the response(s) that were helpful. If you are still trying to figure this out, please provide answers to the outstanding question I posted in my…

안녕하세요 @박정홍_Duke_ . Atlassian 커뮤니티에 오신 것을 환영합니다. 저희는 사용자 커뮤니티입니다. 고객님께서 받으신 코드는 Atlassian 기술 지원팀에서만 유용하게 활용할 수 있습니다. 따라서 Jira 관리자에게 해당 문제를 보고하여, 관리자가 Atlassian 측에 지원 케이스를 접수할 수 있도록 조치해 주시기 바랍니다.

Hello @Poorva Sharma Welcome to the Atlassian community. Can you provide a link to where you saw the comment about this functionality? This post ask about a dark feature to enable pinning comments, but the answer indicates that is applicable only to Jira Data Center.…

Hello @lchidester In what Jira instance are you trying to open a "ticket"? You referenced an existing Closed Bug in Atlassian's own Jira instance. That system is not Atlassian's system for customers to report problems. If you want to report that you are still experiencing the problem specified as Fixed then you need to…