Trudy P Claspill Community Champion

True, with AR Plans you make changes to the plan but they do not immediately update the underlying issues. You do have to Review Changes and accept the changes to have the updates saved to the issues. One other thing about the basic Timeline you were accessing - that can be used only when the board scope is a single,…

Hello Matheus, Do I understanding correctly that you are not receiving any notifications from this one project? Neither notifications from Automation Rules nor notifications based on the notifications configured for the project? If so, please confirm that you have access to the contents of the project. Are you able to…

Hello @Lamar Cousin Welcome to the Atlassian community. Can you provide a screen image of what you do see?

Despite having put the duration of the Issue at 1d, they still show for the entirety of the Sprint, so I acknowledge that the Timeline is not for any scheduling whatsoever, it is for organization, i.e., Sprint allocation (not sure what the point of setting the duration of an Issue is then, or even the Start Date?). With…

Hello, Are your Organization Administrators able to access https://admin.atlassian.com and find your Organization and the Billing information for your products? If so, can you tell us if you are using a Free or Paid subscription, and what it says there about the state of your subscription Only a Jira Administrator (or…

So the scope of the rule is multiple projects, correct? The rule that you posted doesn't show any steps that would be necessary to change the context from one issue (the trigger issue) to another issue (the one to which you want to copy the value). With Team Managed projects you can either create a custom field that is…

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There is a Send Web Request action. If you are using a REST API you can use that action to call it.

Hello @Pablo Albani Welcome to the Atlassian community. Based on my research it appears that is not possible with native Jira functionality, but is with certain third party apps. Are you willing to consider adding a third party app to your instance? Two that have been mentioned that would add the capability are Adaptavist…

Hello @Sarah In the project where this fails, is the project a Team Managed project or a Company Managed project? In the project where this succeeds, is the project a Team Managed project or a Company Managed project?

안녕하세요 @유일수 , 먼저 귀하의 상황을 올바르게 이해하고 있는지 확인하고 싶습니다. Atlassian Cloud 조직이 있습니다. 해당 조직에는 두 개의 사이트가 있습니다. 각 사이트에는 Jira 제품과 Confluence 제품이 있습니다. 기존 조직에서 하나의 사이트(Jira 및 Confluence 한 쌍)를 새 Atlassian Cloud 조직으로 이동하려고 합니다. 그 맞습니까? 모든 사이트 및 제품을 신규 조직으로 이전하는 절차는 있으나, 선택된 사이트만을 신규 조직으로 이전하는 절차는 없습니다. 해당 기능을 추가하기 위한 변경 요청이 있습니다.…

Hello @Sunilkumar k Can you clarify are you talking about teams created within the Jira application from the Teams menu? Or are you talking about user groups created from the administration hub?

Hello @Juha Sadeharju It does appear that at one time the option was not available and there was a change request for it. https://jira.atlassian.com/browse/JSWCLOUD-18367 There is an update on that ticket that says "January 2023" (but I think that's a typo because the Updated date is January 18) saying that last week an…

Hello @Tom Icard Welcome to the Atlassian community. I recommend that you raise this to your Jira Administrators and ask them to open a support case directly with Atlassian.

When you configure the Timeline to display child issues you can choose to show the child issues on the timeline based on the Start date and Due date, or based on the dates of the Sprints to which they are added. Which option did you choose? ... I assume then that Issues need to be under an Epic to see them in a Timeline?…

Hello @Steve Farrand Welcome to the Atlassian community. You can't do that. The Timeline feature will ordered the issues based on the ORDER BY clause of the underlying board filter. If the ORDER BY clause uses anything other than Rank, then you cannot drag and drop issues to re-order them. You will have to manually reorder…

Hello @Laube Daniel Welcome to the Atlassian community. What type of function do you want to execute when a work log is deleted? The Automation for Jira feature allows you to create Rules based on Triggers, apply conditions, and execute Actions. The Triggers include a Work Logged trigger that you can further refine to…

Hola @Jade Odet Itzel Bañuelos Gomez , Bienvenido a la comunidad Atlassian. Esta no es una función nativa del producto Jira Software. ¿Está dispuesto a considerar agregar una aplicación de terceros desde Atlassian Marketplace a su instancia de Jira? --- Hello, Welcome to the Atlassian community. That is not a native…

Hola @romina_pizzoni , Bienvenido a la comunidad Atlassian. ¿Qué pasos está ejecutando inmediatamente antes de que se muestre el mensaje? ¿Cómo se ejecuta la indexación manualmente? Lo pregunto porque etiquetó su mensaje como para Jira Cloud y Jira Cloud no ofrece una opción para reindexar manualmente los problemas. Eso me…

Olá @Camila Maraschin Trindade , Bem-vindo à comunidade Atlassian. Você está trabalhando com Jira Cloud ou Jira Server/Data Center? Se o seu URL for semelhante ao seguinte, você está trabalhando com o Jira Cloud: https://<sua empresa>.atlassian.net Qual é o seu nível de acesso ao sistema? Você é um administrador de…

Hello @Domi What type of field in your custom "Service Request" field? What type of project is included in your filter? Is it Work Management, Service Management, or Software? And is it Team Managed or Company Managed?

Hello @Barbara Valdifiori Are you working with a Team Managed project or a Company Managed project board? It is not possible to create custom swimlanes in a Team Managed project board. For a Company Managed project board, Release Versions is not a built in option for Swimlanes. You could create Swimlanes based on Queries,…

Hello @Vinicius Medina It is possible to clone a set of subtasks in parent issue A and then move those subtasks to new parent issue B. Another person figured out how to do it, but did not include the details of all the steps. See the Answer on this post.…

Hello @David Thomson You appear to be accessing the basic Timeline feature, which is the one available from the panel on the left. For that feature: the timeline will show Epics and their children. It won't show subtasks nor issues that are not children of Epics. So, first make sure your issues are children of an Epic that…

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Hello @Mateusz Suski Are you getting any error messages when you try any of this? If so, what are they? Have you tried uninstalling the CCMA plugin and then reinstalling it?

Hola @Veronica , Bienvenido a la comunidad Atlassian. ¿Puedes acceder a https://admin.atlassian.com? ¿Puedes entonces seleccionar Directorio y ver una lista de usuarios? Haga clic en el usuario al que desea eliminar el acceso. Luego haga clic en el botón... en la esquina superior derecha y seleccione Eliminar usuario.…

Hello @[deleted] I don't believe you can dynamically create the values for User Input fields in a manually triggered rule. You have to explicitly define the values from which the user can select when adding a selection list type of field.

Hello @Annemarie Keßler Welcome to the Atlassian community. What happens when you try to move the issues to another column? Can you show us the Workflow Diagram for the issues? You would find that by going to Project Settings, then Issue Types. Then click on the issue type on the left for the type of issue in your board.…

Hello @Douglas Boechat de Souza Welcome to the Atlassian community. The code in the error message is a flag inserted into the log files to help find messages that were added at the time the error occurred. The code is not for a specific type of error. In this case your Jira Administrators will need to cotact Atlassian…