Trudy P Claspill Community Champion

You can, technically, assign the Epics to the sprint, but they won't be shown as cards in the backlog. A card will be shown for the Epic on the board view, depending on how you set up your swimlanes.

Hello @Michael Norman Jira doesn't support showing the Epics in the issue list in the Backlog screens of Scrum boards. Epics are instead displayed in a separate panel. This is because Epics are not typically assigned to sprints. If you want to provide a visual to the team for when Epics are due, have you considered using…

Hello @Muzzamil Welcome to the Atlassian community! What happens when you try to edit the priority on Bugs? Is the field disabled? Do you get an error message? Can you provide a screen image of what you see?

I don't think "Active Sprint" is the correct field. The field noting the sprint(s) to which an issue has been assigned is named just "Sprint". "Active Sprint" is not a field provided by Jira. It must be a custom field that some administrator added to your instance for unknown reasons. If you had the right field your…

A Jira Administrator or an Organization Administrator can open a support case with Atlassian at https://support.atlassian.com/contact/#/

I have no insights into Atlassian's product design and enhancement decisions. If they had not built the capability into the product originally, and vendors subsequently created apps that can provide the function, then Atlassian may be focussing their efforts on other enhancements that aren't covered by vendor apps.

Note though that functionality is not quite the same as Quick filters in boards for Software projects. Such filters in Software projects can be created by writing a JQL statement which gives you more complex filtering capabilities (i.e. the use of OR operators). With JWM you are limited to the options that are available to…

Great! That confirms the Chiro issue type is a "standard" level issue and the "To Do" issue type is a subtask. If you have a separate rule that will copy the Event Date from the Chiro issue to the "To Do" issue, then you don't need to set that field when you are creating the "To Do" issue. To set the Due Date in the "To…

@Sarah Isaacs Are you just scrolling through the list of fields, or have you tried typing "sprint" into the search field at the top of the list?

@mlacha @Antonio D_Errico @Siddharth Ramesh You can learn more about the New Issue Search here: https://community.atlassian.com/t5/Jira-Software-articles/Introducing-the-new-issue-search-to-Jira-Cloud-users/ba-p/2276375 I see among the comments on that article there is one from Jordan Koukides ATLASSIAN TEAM Jul 05, 2023…

I am intermittently experiencing the same problem. I tried having the select issue open in the panel to the right of the issues list in the Backlog, and still experienced the problem. I came here to write this message, and while doing that navigated back to the Jira Backlog tab and tried drag-n-drop again, and now it is…

Hello @Aya Bouznari Welcome to the Atlassian community. What steps specifically were you executing before receiving that message? Were you trying to create the issue through the UI or through an API call?

When you login if you click on your avatar do you see a "Manage account" option? And if so, what do you see when you click on that? Does the email address match what you used to login to Atlassian Cloud? I have multiple Atlassian Cloud logins with different Email addresses, some are my "personal" email address, and others…

Rolling up time spent is going to be tricky when work logs can be deleted and edited, and work can be logged both in the children and the parent issues. For another perspective on a solution (in addition to some vendors suggesting their apps) look at my and other answers on this post.…

Have you tried this in another browser application? Have you tried it in a private browser window? I have found that sometimes a browser can cache identity information. And if you have more than one Atlassian account, the apps may try to use the cached identity rather than the identity you are actually typing into the…

Hello @Felipe Rocha Welcome to the Atlassian community. Have you already tried contacting the individual that set up the Atlassian Cloud Organization for your company? That is the first step you need to take. If it is an email account that is managed by they company, they can reactivate the account (if it was disabled) and…

Hello @S The "deck of cards" macro is not native to Confluence. It is available when a specific third party app is added to the Confluence Cloud instance. You could check with the admins of the company's Confluence system to find out which app that is. It may be this one:…

Hello @Yaharin Welcome to the Atlassian community. Do the users have a User (agent) license for the Jira Service Management product? Have they been added to the project with the Agent role?

Hello @Jonathan P Welcome to the Atlassian community. Can you provide a screen image of some of these issues including ones that do and do not show a resolution value? When were the issues that are missing Resolutions transitioned to the "Complete" status vs. the issues that do show Resolutions? Can you also provide a…

@John Funk I have a Team Managed Project in JWM. You can't add a post function to a Team Managed project workflow transition.

Hello @Haseeb Siddiqui When your login account is "managed" that means that some entity has claimed the domain used in your login, within the Atlassian Cloud system, and your ability to make changes to your login account (like changing your name or password) is therefore limited. Can you be more specific about exactly what…

Hello @Scott MacKenzie Welcome to the Atlassian community. A user can belong to more than one Team, so attempting to automate the setting of the Team field based on the Assignee's membership in a Team is very complicated. You would have to determine to which Teams the user belongs, and then decide which one you would use…

Hello @Ritesh Khatri Based on the ACP-120 training materials (Certification for Jira Admin for Cloud), when you set the issue security level on an issue that will make the issue "invisible" to unauthorized user everywhere in Jira. Simply setting the issue security level should prevent an issue from being displayed within…

Hello @BenWade Do you log time at any level other than subtask? What event do you want to use to trigger the sum up? Does it need to be done each time work is logged, or would it be acceptable to do the sum up once a day (or on another schedule)? Do you need to sum the information at each level, or do you just want the…

I can see from your image that you are using a Team Managed Software project. And I believe your Chiro issue is a "standard" level issue and the one you are trying to create is a "subtask" level issue. To confirm that can you provide a screen image of what you see when you go to Project Settings > Issue Types? Specifically…

Did you already have a working rule that has stopped working since the updates concerning Epics? Or are you trying to construct a new rule? In either case, to ensure maximum visibility to get you timely help, I strongly recommend that you start a brand new post. The only people seeing your additions to this post are the…

So your rule is triggered when a "ChiroTouch Webinars" type of issue is created. Then your rule tries to create a new issue of type "To Do" in the project "Marketing". And you want to set the Event Date and Due Date in that new issue. Question 1: In what project does the ChiroTouch Webinars issue get created? Question 2:…

Hello @Jeremy Stafford Epic Name is not the same as Epic Link/Parent. Epic Name is a separate field that was used only within Epic type issues. Can you provide the details of your automation rule and explain what event you expect should trigger it, and the details of steps where you are referencing Epic Name?

The Version ID (and Project ID) numbers are assigned automatically by Jira during creation of those entities. During migration those entities are "recreated" and so they are getting new IDs assigned to them in the Jira Cloud system. This happens for most entities that have a "name" and instance-wide unique numeric ID in…

Hello @Lisa Mills Please provide screen images that show the complete rule you have constructed so far. What is the name of the field where you record the "event date"? What type of field is it; just Date or Date/Time? When is the event date filled in? What if the event date is changed?