Trudy P Claspill Community Champion

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Apologies. I just re-read your original post and see that you said it is an admin account. If you have done the steps in this section Your Atlassian account won't accept your verification code ...which end with "If you’re still unable to log in, use your emergency recovery key." and you have done the steps in this section…

I have. I open the authenticator app, see the code and enter it. It doesnt verify. That might indicate that you are accessing the wrong authenticator app. Have you tried the steps in either of these sections of that document? You've replaced your phone or want to start using a different authentication app You don't have…

Hello @jlwelch2 Welcome to the Atlassian community. Adding a question of your own to an existing question that already has an Accepted Answer and is also more than 6 months old (necroposting) is discouraged per the Community Guidelines. Instead start your own new Question by clicking on the +Ask a question button at the…

Hello @Luis Saona Welcome to the Atlassian community. To help us help you get in touch with Atlassian support please start a brand new Question in this forum using the +Ask a question button at the top of the Forums pages. In your new Question please provide the details of the steps you are going through to try to delete…

Hello @Nick Aponte Welcome to the Atlassian community. What is the symptom you observe when you say it doesn't work? Have you found and applied the trouble shooting tips in this document? Login issues related to two-step verification 

Hello Welcome to the Atlassian community. "Project" is not a name for an artifact within Confluence. Those are typically Spaces that include Pages, Blogs, Live Docs, Databases, Whiteboards, etc. If you truly are talking about administrative access to a Space in Confluence, you will need to contact the administrator of your…

I'm sorry that the process is not going smoothly. As just another user I can't directly help you. But I will flag your post here to raise it to the attention of Atlassian team members who can get you the help you need. They should respond within two business days.

Two other items you might check: The Atlassian Status Page - to see if there are any active incidents affecting multiple customers. https://status.atlassian.com/ The AWS Health Dashboard - Atlassian uses AWS for hosting. Sometimes there are issues with the AWS service that have not yet made it to an update on the Atlassian…

If that doesn't work then I can flag you post here to raise it to the attention of Atlassian team members. The SLA in that case is 2 business days.

What options did you choose for the initial question(s)? If you click the View Self-help Resources, what do you get? I have not seen those specific prompts you are seeing. I think they vary based on how you answer the initial prompts. I have found previously that the page tries to guide you to self-help, and at some point…

I recommend that you change your perspective on what "backlog" means. In Scrum "backlog" does not necessarily mean a single status. I see it as a bucket for all the things that need to be scheduled, regardless of their current status. An item may have been "in progress" and work temporarily halted. It needs to move into…

Hello @Daniel Olson Welcome to the Atlassian community. Are all users that are affected located in India? Are any users located outside of India affected? Have the affected users tried clearing their browser cache, a private browser window, or an alternate browser application?

Hello @Diego Olivares Welcome to the Atlassian community For licensing, billing, and subscription issues you can contact the Billing, Licensing, Pricing Support team through the following web page: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Gabriel Marques Welcome to the Atlassian community. If you want a field that can be shared between Team-managed projects you must create it from the Jira Settings (gear icon next to your avatar) > Work Items > Fields screen. The field needs to have a global context. You can find more information about this in the…

Hello @Clayton Welcome to the Atlassian community. I don't believe a limit has been been published for the number of hierarchy levels, but I recommend that you do your best to keep it simple and not create more than a few levels above Level 1. When you create a new work item type you can only create them at level 0 and…

I see in your original post that you said the site has been getting accessed daily in February and March. When was the last time any user of the instance logged in through the UI and accessed the Jira data? API activity does not count as "activity" when Atlassian evaluates if a Free subscription has been inactive.

Hello @Carmine Pezzella As per the following documentation the ability to Archive work items is available only in the Premium and Enterprise plans. https://support.atlassian.com/jira-software-cloud/docs/archive-an-issue/ The title and tags on your post indicate you are using a Standard plan. The Archive option will not be…

Hello @Jo Bembridge Welcome to the Atlassian community. If you have erroneously subscribed to an Atlassian product you can proactively cancel the subscription following the guidance here: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ If you are also trying to delete your user login…

One correction to what @Bill Sheboy stated above... In a Company Managed Scrum board the "backlog" section on the Backlog tab displays issues in any status (excluding unmapped statuses and the statuses mapped to the right-most column of the board) that are not included in a currently active or not-started Sprint. The…

Hello @Sergio Daniel Caballero We previously had a discussion about this same site in your post from March 17. https://community.atlassian.com/forums/Jira-questions/Desapareci%C3%B3-todos-los-proyectos-de-Jira/qaq-p/3206373 Since that time have you been successful in accessing the data again? You never stated the outcome…

Hello @Soloman Raju Sapisetty Welcome to the Atlassian community. Something that has been missed in the earlier responses from @Shalini Pradhan and @Aaron Pavez _ServiceRocket_ is ensuring the users do not have access to Team-managed spaces in your instance if you use those. Team-managed spaces use a different permission…

@Muhammad Yusoff Jamaluddin Welcome to the Atlassian community. I see you asked about how to contact support in your own post here: https://community.atlassian.com/forums/Bitbucket-questions/How-and-Who-from-BitBucket-Support-I-can-contact-to-ask-for/qaq-p/3214137 As to why this thread was marked as the Accepted Answer,…

Hello @Doohyun Kim Welcome to the Atlassian community. What error do you get when you try to access the site? When was the last time you were successfully able to access the site? Can other users of that Confluence system access pages? Have you retried after clearing your browser cache, or in a private browser window, or…

Hello @Venkata Vadali The short answer is that you need to contact the administrators of your Jira instance. When you say you do not have the edit access, do you mean you cannot edit a specific field, or you cannot edit anything in the work item? There are a variety of reasons you may not be able to edit a work item. * You…

Also, what type of Attribute is "RequestType"?

Hello @Jeremy Wood Can you share with us what you have tried to use in your filter scope? And what results did you get in each case?

Hello @Anthony Pugliese I'm glad you found something that works for you However, I have not been able to recreate the issue you encountered. Using {{forms.first.RequestType.label}} directly in the compare in the IF block works for me. It fails only when I use {{forms.RequestType.label}} without including ".first" or ".last"

Hello Craig, Since you are not an admin you will not be able to open a support case for the site. You will need to escalate to your Jira admins and ask them to open the support case. Atlassian Technical Support cases can be opened only by admins because the owners/admins of a given app subscription are intended to be the…

Hello @Craig Walker In the preceding field on the screen which app did you select? Are you the App Admin for the Jira product or the Organization Admin for the Cloud Organization under which that site exists with the app you specified in the preceding field installed? If you don't have that level of admin access, you won't…