Trudy P Claspill Community Champion

Olá @Jean Lisboa , Bem-vindo à comunidade Atlassian. Você parece estar utilizando um espaço de Software Gerenciado pela Equipe. Você poderia confirmar isso para nós clicando no botão "..." ao lado do nome do Espaço, no painel à esquerda, e nos informando o que dizem as duas últimas linhas na janela pop-up? Se for, de fato,…

Taking ballet class fills my cup. I sit at a desk all day and engage my eyes, fingers, and brain. The rest of my body checks out. Ballet reconnects me to my body and focuses my mind on something entirely different from what I spend my work days doing. It requires my entire mind to be fully engaged in what I am doing,…

Hello @Tijoriwalla_ Prashant Welcome to the Atlassian community. In the details view of each issue there is a tab near the bottom labeled History. That contains the information you are seeking.

If you did not grant that role permissions for that space, that would be why the user can't see that space. Adding a Role to a Permission will grant that permission to the members of the Role on a per space basis. If a given space has members in that Role, and the Role is granted permissions in the Permission Scheme used…

Is there more than one form being submitted? Can you try...? {{forms.last.RequestType.label}} Or {{forms.first.RequestType.label}}

Hello @Jericho Sison Let us first talk about Company-spaces. For a user to be able to see the content of such a space the user must have the Browse Projects permission within that Space, which is determined by the Permission scheme used by the project. To prevent the user from seeing the content of other Company-managed…

Thank you for the additional information. Can you add a Log action before the IF block to print into the log the smart value you are using in the condition? And then run another test to trigger the rule and share the results with us.

Hello @Muzaffar Zinnaboyev Welcome to the Atlassian community. Have you tried the recommended solutions? Have you contacted the Confluence administrator? Here we are a user community, and users of our own Confluence systems. We are not the administrators of your Confluence system. We can't access the system directly to…

Hello @Pradeep Venkatesh Welcome to the Atlassian community. That message is based on a setting made by the Organization Admins of your Atlassian Cloud environment. You will need to contact those people about the issue you are having. Here we are a user community. We are users of our own Atlassian Cloud environments. We…

Hello @Sam Hammond The tags on your post indicate you are using a Free subscription. Is that accurate? Are you using a subscription that you administer or accessing an environment administered by somebody else? If you are accessing a paid subscription for Confluence then you can report the issues to the…

Hello @Anthony Pugliese Can you confirm this related to a form in a Service Space? Is it Team-managed or Company-managed? Sometimes unexpected rule results have to do with the context of a step. Can you provide us with screen images that show us your entire rule? Is the rule using the Forms Submitted trigger? That is a…

And you need to first click the option for Switch to the old experience

Hello @Deven There has been a terminology change that has not reached all documentation yet. Issues are now called Work Items. Map to Work Item Key instead.

Hello @M Chandra Shekar For #1 have you considered instead having a single-choice select list? Or is there an aspect of Components that you need in this situation, such as enabling the Space Admin to manage the list? For #3 Duplicate tickets - does that concerning Business, Software, or Service Spaces? For #4 Workflow…

Hello @Aurelie reberac Welcome to the Atlassian community. Adding to this, if you ever wonder if there is a widespread incident affecting multiple Atlassian Cloud products you can check their status page. https://status.atlassian.com/ And often when there is an incident you will see multiple reports of the related problem…

@John Funk The author is asking about the ability not just use existing Space Templates to create space but also to create new Space Templates, which is only available in the Enterprise plan according to the documentation.

@John Funk You are correct!! I just tried it, and that path does indeed create the new project as a Service type project. My apologies to @Harshveer Kaur for providing an incorrect answer. It would, perhaps, work to instead complete the creation of a new generic Software project without using the Share Configuration…

Hello @omir85 Were you using a free subscription? If so, when was the last time anybody accessed the data through the UI? Atlassian has a published policy of deactivating Free subscriptions that are inactivity for an extended period of time. They will send warning messages to the Organization Admins prior to the…

Hello Dale, Are you specified as a App Admin for any of the apps besides Bitbucket? Typically only App Admins, Org Admins, and possibly Site and Billing Admins can create service tickets for a given site/app. Did you try accessing support from a private browser window to ensure you were not experiencing a…

Yes, the JQL is put into the Advance/JQL field of the filter. If they want to do this for issues in only one project they should add AND Project=X where X is the project/space they want to affect. The tags on your post say you are using the Free plan. If that is accurate, then use a "normal" user will have the permission…

The above operation can only be done by the individual for themselves. Bulk Change does not support making changes in bulk to Watchers to add or remove other users. If you choose the Edit operation instead you will find that the Watchers field is not available. There is a Manage Watchers action within Automation Rules. So…

Hello @Tim Ma The best way to accomplish that is for them to execute a Search work items action to find all the items for which they are a Watcher, and then use the Bulk Change feature to Stop Watching the issues. They must still have access to the items at this time, and they must also have the global permission for Bulk…

Hello Tim, I did not get a notification for your last message on March 4. I promise I wasn't ignoring you. :-) You can remove the default Labels field from your screens by going to Settings > Work Types, and then select a work type where the field is present. From there you can drag-and-drop the field from the center panel…

Hello @Tareq Shelbayeh Welcome to the Atlassian community. When was the last time you accessed the information? Atlassian has a policy about deactivating Free subscriptions that are inactive for an extended period of time. They send warning emails before deactivating the subscription, and another when they actually do…

Hello @Dale Kuhn Welcome to the Atlassian community. What is the URL you are accessing to try to create your support case? At https://support.atlassian.com/contact/#/ before entering the URL one must select the application. What did you select? Did you select Rovo Dev?

Hello @Frank Vidal Welcome to the Atlassian community. As to why Atlassian the Custom Space Templates feature or any other feature is available only in one of the higher priced plans, we as users of the Atlassian products cannot speak authoritatively about the reasoning behind decisions made by Atlassian. In general,…

Thank you for the additional information @Placid Cardoz What are your filters for your queues? That information is needed for us to recommend possible solutions.

Hello @KC Wong Have you made progress on this effort, or figured out your solution? Do you need additional advice? Please let us know. We are happy to try to help!

Hello @Placid Cardoz Welcome to the Atlassian community. Queues are based on Filters, so it really depends on what the filters are and how they differ from each other. You used the phrase "re-assigned". Are your Queue filters based entirely on the Assignee of the ticket? You said "the data is empty when pulled into…

Hello @vanaja yealm I'm not sure I understand what you are trying to do or the environment in which you are trying to do it. Can you provide more context about what you are trying to accomplish? Can you provide a link to whatever instructions you are following? Are you trying to work with Jira server/Data Center…