Trudy P Claspill Community Champion

Did you confirm that the emails are not in your spam folder? If so, then your Jira Administrator can open a support case directly with Atlassian to find out if your email address was blacklisted, and get that corrected if so.

If you want to prevent users from seeing ALL the issues from a project in all places (agile boards, filters, dashboards) you need to remove them from having the Browse Projects permission for that project. If you want to let the user see some issues in the project but not other issues in the project then you need to…

Hello @Kathy Mobarra You said you are "an administrator", but have you been assigned to the Administrator role within the JSD project. You must actually be assigned to that role explicitly or implicitly through membership in a group assigned to that role. Simply have the Jira Administrator global permission does not…

Hello @Austin Stone Unfortunately what you want is simply not possible with native Jira functionality. The native issue hierarchy is Epic |-- standard level issues |-- sub-task level issues Jira does not support adding another level within that structure. And issues at the same level cannot leverage the native parent/child…

Hello @Leyla Lola Welcome to the Atlassian community. The content of a board is visible to the people with whom the underlying filter of the board has been shared. The owner/editors of a filter can change with whom it is shared. You can see what filter is used by a board and with whom the filter is shared by viewing the…

Hello @toby_baxter Welcome to the Atlassian community. Do you receive any other notifications emails from Jira? Have you reported this to your Jira Administrators? They will have access to check if the configuration of notifications is set up so that notifications should be sent to you. You said you tried changing…

Hello @Kathy Mobarra In order to change the rank of an issue a user must have the Schedule Issues permissions in the project that contains the issue. The users must also have Product Access to the Jira Service Desk product. Do the users have those permissions in the JSD project?

Hello Mark, For your Q1 answer, let us examine the scenario more. Let us assume that somehow the linking has been created correctly and you have achieved this state: Master issue: ABC-1 * has been successfully linked to many "linked issues" including... * Linked issue ABC-100 Linked Issue ABC-100 * is linked to issue…

One way to check if there are multiple fields with the same name is: Go to the Filters > View All Issues screen, advanced view, and start typing in the name of the field. Jira will show you a list of potentially matching field names. Check if the list includes more than one exact match. Who is the rule Actor? Does that…

Hi @Chiara Squilloni The Accept Answer button is only at the top of an answer thread, not available on individual responses within the thread.

Hello @Anif Surgeon Review the documentation to find that information. I believe the documentation states which roles have access to execute the steps.

Hello @João André Amaro Given that the original question already has an accepted answer, please create a new Question to get help with your issue and provide all the details of your scenario. If this older post is relevant then add a link to it in your new Question.

Hello @Sara Mendes I recommend using multiple Log actions to print every variable and smart value you are trying you are trying to use to confirm it has the expected. Smart values can be spacing and case sensitive. When you have the wrong text for your smart value Jira won't necessarily tell you the text is wrong. Instead…

Thank you for that information. That is helpful. Which Gadget are you using in the dashboard to show the information? Can you provide a screen image of one of the Epics shown in the dashboard image above, showing the Cross Team field populated with data? Other data can be obscured. Can you check if more than one field…

Thank you for those screen images. That is helpful. This page provides information about how to grant a user administrative access to Jira. https://support.atlassian.com/user-management/docs/give-users-admin-permissions/ Note that Atlassian has been making changes to the User Management interface. There is the "original"…

The community does not have a direct message function, and I do not provide live support. I am just another user trying to help people solve problems in my spare time. The fact that there is version information at the bottom of the screen means that you are not using Jira Cloud. Instead you are using Jira Server or Jira…

The message that shows in the screen for the Epic field is legitimate. You can't assign a sub-task type issue to an Epic. But that message should not prevent you from editing other fields and saving your changes. What happens when you try to edit other fields? Are you able to click in the fields? Are you able to change the…

Please show us the details of your updated rule, and the details of each step. Also, are you familiar with the Log action? https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action You can use that action to write information into the rule execution Audit Log. This is useful to check any…

Hello @Chiara Squilloni You're welcome! If you problem has been solved with the help of my responses, please consider clicking the Accept Answer button. That will mark your post as Solved and help others searching the community find the posts with validated answers.

I am going to move your question to the Trello Questions forum, so that folks with more Trello knowledge will find it. https://community.atlassian.com/t5/Trello-questions/qa-p/trello-questions

Hello Lara, You have posted your question in a community for the Atlassian Confluence product. Is this actually related to Confluence? I'm wondering if it might be related to the Trello product instead. In my internet searches the phrase single-board guest is used in the Trello documentation.…

Hello @Mary Mark To provide assistance with an automation rule, we are going to need to actually see the rule you want to modify. Please provide screen images showing the rule.

Thank you for sharing those screen images. Are you an Organization Admin? Access to the Sandbox feature is restricted to Organization Admins.

Did you downgrade to a free subscription from a paid subscription? What happens when you try to remove the accounts? Do you get an error? Can you provide a screen image for where you are trying to remove the guests? Obscure confidential information of course.

Hello @Lara The posts on your question indicate you are using the Free subscription. Guest accounts are not available with the Free subscription as the number of Guest accounts allowed is based on the number of Paid/Licenses user you have. Are you actually using a Free instance or are you using a Paid subscription?

Hello @Trevor Overstreet When setting multiple fields with JSON you need to separate the fields with commas. Add commas at the end of the "assignee" and "reporter" lines. Additionally as per this document you need to set the Assignee and Reporter fields using account ids, not names.…

Hello @Ben Jacquez What within Jira are you trying to access, specifically, when you get this error?

Has the rule already been saved once? Are you trying to save a rule after updating up? Is the person receiving the error message the same person specified as the rule actor? Have you used the Permissions Helper to confirm the required permissions are assigned available to the rule actor and the person trying to save the…

Hello @[deleted] Welcome to the Atlassian community! Is this for a Team Managed project or a Company Managed project? Is the field available in the issue screen? Can it be edited manually? Does the automation scope include more than one Project? Is there more than one field in your system with that same field name? You can…

Hello @Lena.Lawson Welcome to the Atlassian community. You can watch the backlog issue for updates. https://jira.atlassian.com/browse/JWMCLOUD-623 I recommend that you add your Vote to the issue also.