Trudy P Claspill Community Champion

You're welcome! If my responses have helped you resolve your question, please consider clicking on the Accept Answer button. That will mark your post as Solved, which helps others searching for answers find the posts with validated responses.

Hello @James Wiggins Can you provide more information about your use case and the problem you are trying to solve? I don't think I have grasped it fully.

Hello @Martinez_ Diego So far I have not found any documentation to mentions that the use of the Share feature records the information anywhere about what was shared and with whom it was shared.

Hello @Glen Brannigan Can you provide a sample image of your dash board and point out where you are hoping the Cross Team field to be displayed? Additionally, are you working with issues in a Team Managed project or a Company Managed project? You can find that information under Projects > View All Project, in the Type…

Hello @Mike Bell Default product access groups are explained here: https://support.atlassian.com/user-management/docs/default-groups-and-permissions/ The specified group must be writable so that users can be added to by the Atlassian Cloud system. Groups added to Atlassian Access by an Okta synch/push are not writable by…

Hello @Leah Azizian Welcome to the Atlassian community! The first question we need to answer is the hosting type for your Jira instance. Is the URL for your instance something like...? https://something.atlassian.net If so, then you are likely using Jira Cloud. Another thing to check is to navigate to the list of all…

Hello @Anif Surgeon I am not clear about the problem you are encountering. Can you provide the details of each step the site admins are trying to execute? What screens are they accessing? What options are they selecting? Where are the site admins trying to "add jira-admins-jira-bic-msk"?

Adding to this... The first images show the issue types that are defined globally for use in Company Managed projects. The Schemes mentioned apply only to Company Managed projects. The image presented for the "Add issue type" screen is definitely from a Team Managed project. Team Managed projects do not pick up new issue…

Hello @Jason Are you able to show us information from the Billing section of the admin portal to demonstrate that your subscription is, indeed, Premium and for Jira Software? Please obscure confidential data. Can you then show us what you see in the left side panel when you go to the admin portal and select Products from…

I'm glad I could help. If you find that my responses enable you to solve your requirement, please consider clicking the Accept Answer button. That marks your question as Solved and can help other users searching for answers find the posts with validated answers.

Hello @Marc D Behr Have you reviewed the Cloud to Cloud Migration Resources? https://support.atlassian.com/migration/docs/cloud-to-cloud-migration/ And for Jira specifically this subsection: https://support.atlassian.com/migration/docs/move-data-between-jira-cloud-sites/ For Bitbucket Cloud I have not tried this but I…

In the Timeline view in the Standard subscription only the "blocks" link is supported for indicating dependencies. Refer to https://support.atlassian.com/jira-software-cloud/docs/manage-dependencies-between-epics-on-the-timeline/

Have you added the Resolution field to the Screens (in the Screen Scheme(s) in the Issue Type Screen Schemes) used by this project? The field should not be editable at all in the Issue View unless you added the Resolution field to the Screens. I am curious as to why you added the Resolution field to the screen. With some…

Based on my experimentation, if the issue has no value in the Request Type field then the smart value {{issue.url.customer}} will return no value within the context of an Automation rule.

So, your scenario looks like this: Master issue #1 "has some link relationship" to linked issue #1. Linked issue #1 * "has some link relationship" to master issue #1 and * "has some other kind of link relationship" to linked issue #2 And you want linked issue #2 to get linked to master issue #1. And then you can repeat…

The property is applied to a Transition. That means it will affect the values only during that Transition. And it is intended to affect the values that show in the Transition Screen. When you are viewing the issue and pull-down the Resolution field as you have, that will not be affected by setting the property in a…

Hello @Sara Mendes Jira won't natively change the dependent task's due date just because its start date changed. You have to add the steps in your Automation Rule. You need a Create Variable step to calculate the original duration of the dependent task. Then in your Edit Issue task you can use the Copy option to update the…

Hi Brandon, 1) I understand that 4 tasks need to be "done". My question is this: if there are 6 subtasks does it matter which specific 4 of the 6 are "done", or can it be any 4 of the 6? 4) What information does the email need to include? If you want a rule to check that at least 4 subtasks are complete, and it doesn't…

Hello @William Oakley Welcome to the Atlassian community. When viewing the timeline, click on the 3-dots button in the upper right corner and select Configure Timeline. That should take you to a screen that looks similar to this. Please let us know what the settings are for each of the timelines. If you have selected…

Hello @Eugeniusz Straszyński Welcome to the Atlassian community! How do you know a specific team is working on an Epic? Have you associated the team to the Epic in some way? Have you associated the team to the Epic child issues?

Hello @Dez-Luan Are you working with a Team Managed project or a Company Managed project? From the board image you provided I can tell that you are not looking at the board created natively for a Team Managed project. You may be looking at the board created natively for a Company Managed project, or you may be looking at a…

Hello @Mark Martino What is the link relationship you are using when you create these linked issues? Do you use that link relationship to link these issues to any other issues besides the master issue and the issue from which the linked issue was created?

Hello @Caleb TeBokkel Try using jira.field.resolution.exclude to exclude the Resolutions that you don't want to appear in the list.

Hello @Sarah Green You can use a query like this to gather the issues that are currently in the specified status ("In Progress") and have not had a status change in the past 10 days. status="In Progress" and not status changed after -10d Are you familiar with Automation Rules?…

Hello @Santhosh Gosula This is a community of users of our own Jira products. We don't have access to your system so we cannot check anything on it directly. There are many things that Jira Administrators could have changed in your system that would result in you being unable to change field values. Have you contact the…

Hello @Brandon Garrett Do you want the email if any 4 subtasks are done, or do you need to check 4 specific subtasks? If you need to check 4 specific subtasks, how do you identify those? Does it matter how many total subtasks there are?

Hello @Marius Fischer In what context are you using those smart values? Is that in an Automation Rule? If so, please share the full rule and show the details of the steps where you are using the value. Does the issue where you are executing the rule and getting no value for {{issue.url.customer}} have a value in the…

What type of project(s) are in your board? You can find the project type (on a Jira Cloud system) by going to the Projects menu and selecting View All Projects. Then find the projects in the list of projects and tell us what it says in the Type column for them. Can you provide a screen image of your board? You can obscure…

The error message indicates otherwise. What is the scope of the Rule? Is it a single project, multiple specified projects or global/all projects? Who is specified as the Rule Actor on the Rule Details page? To whom is the Create Issue permission granted for the projects?

Hello @Michelle Bartolo Welcome to the Atlassian community! How would you know that a specific block of text within the Description was the name of a feature? Would you do something like: The first challenge is going to be ensuring that a consistent method is used within the Description for identifying the Feature Name, so…