Trudy P Claspill Community Champion

Hello @Sharon Curtis Do I understand that you want a new workflow to apply only to newly created issues of a certain type, while leaving already existing issues of that same type unchanged? If so, that is not possible. An issue type within a given project can have only one workflow applied to it. If I have misunderstood,…

What is the actual URL you used? Did you replace <yourinstanceurl> with the actual base URL for the Jira instance you are using? Where I used myCompanyName.atlassian.net - that is just an example. You have to use the base URL for your Jira instance there.

What version of the Jira Software and Jira Service Management products are you using? Are you on a Server license or a Data Center license? Did you keep the projects on the same server, just adding Jira Service Management to the existing server, or did you put Jira Service Management on a separate server? You said "We've…

Adding to this... Creating the sandbox itself does not copy the production data. It makes an empty instance that you can use for free. You have to take additional steps to copy the production data to the sandbox. Refer to https://support.atlassian.com/organization-administration/docs/manage-atlassian-product-sandboxes/…

Hello @Daniel Bermudez Can you clarify your migration path? Did you projects start on a self-hosted environment (i.e. Server/Data Center)? And are you migrating them to the Cloud hosting environment? What type of projects were the source projects - Jira Software or Jira Service Desk? What tools did you use to migrate the…

Hello @christian.gralak Can you confirm for us the type of project you are using? Go to Projects > View all projects, and find your project in the list. What is shown in the Type column. Also are you referring to * the Timeline feature that displays in a panel on the left when you are viewing a Scrum or Kanban board, * the…

The URL you used is wrong. https://<companyname.atlassian.net>/rest/api/2/MI-67/<MI-67>?expand=names It should be: https://<yourinstanceurl>/rest/api/2/issue/MI-67?expand=names ...and, of course, replacing <yourinstanceurl> with the actual base URL for your instance. i.e.…

I see the option on both my Kanban and Scrum board Backlog screens for Company Managed Software projects. When you say the options disappeared for "some users" can you check the following? * For the same boards where some users don't see the options, are there other users that do see the options? Make sure the users are…

There are two problems I see in this step, only one of which is highlighted. First, the issue that is not highlighted is that you are using an incorrect smart value to set the Due date field. It needs to be: {{issue.Final Solution Date.plusDays(2)}} Second, the problem that is highlighted is this: Jira is telling you that…

Hello @Loretta Rehm As per the Adaptavist document on Feature Parity for Scriptrunner/Enhanced Search, there is not a like-for-like replacement function in Cloud for the hasLinks() function. You could use the native Issue Link Type and provide a comma separated list of all available link types in your system.…

Olá @Emanuelle Costa dos Santos , Bem-vindo à comunidade Atlassiana! Você pode fornecer mais informações sobre o que ocorreu? Você disse que alguns itens desapareceram do seu cartão finalizado. Você pode fornecer uma imagem da tela do cartão e apontar onde os itens estão faltando? --- Hello, Welcome to the Atlassian…

Hello @Mattia Battan To provide assistance to you on an Automation Rule there are a few things that we need: * Screen images that show us the complete automation rule * The details of the automation rule execution from the Audit Log, for an execution that did not give you the expected results. * More details about exactly…

Hello @Kalakota Hema Sai Gangadhar Reddy Welcome to the Atlassian community. There is a native feature called Automation for Jira that may help you accomplish your goal. Here is a link to the documentation. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ It can help automate many processes. I am…

The screen image you provided that shows "Default Configuration" is for a field named Location. I don't see a field by that name in the second screen image you provided showing data from an issue. For whichever field is missing data you think should've been migrated, please use the steps I provided (repeated below) to get…

@Kristian Walker _Adaptavist_ The feature parity document says the function is not supported for Cloud. https://docs.adaptavist.com/sr4jc/latest/differences-between-scriptrunner-for-jira-server-and-jira-cloud/feature-parity The the actual list of functions for Enhanced Search for Jira Cloud does list the function as…

Let me know if I am understanding your scenario correctly. You created a Global custom field named Location. In both the source and the destination Team Managed projects you searched for this global custom field and added it rather than adding a new project-specific field. Can you create a dummy issue in the original Team…

Hello @poornima B What specifically are you using in your JQL and python scripts? If you were trying to use the WAS or CHANGED operators, then it is true that those can be used with only a very few specific fields, as mentioned in the documentation. https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#WAS…

Hello @Christine Kitsati Welcome to the Atlassian community. Have you tried a Chrome Incognito window? I am not able to recreate your issue in my Chrome browser. Can you provide screen images of what you see in other browsers and in your Chrome browser?

Hello @Mary Miller Welcome to the Atlassian community! By "account" do you mean a site, like https://something.atlassian.net ? Were you paying for the Atlassian product, not just for the third party app/plugin? If you were not paying for the Atlassian product itself, how long has it been since you accessed it? A product…

Hello @Kay Some fields are system defined and will be able to receive the data when issues are migrated between projects, like the Summary and Description fields. Some system defined fields are list fields, like Issue Type and Status, and the ability to receive the data depends on whether or not the list has the same…

Hello @[deleted] What is the field type for the CSIC Kunde field? I found a few other posts that mention this error message. Do any of these help solve your scenario? https://community.atlassian.com/t5/Jira-Service-Management/How-to-fill-insight-custom-field-with-insight-object-using/qaq-p/2016947…

@Sara Vang Ipsen Please let us know what you learn from Atlassian support

Hello @James Wiggins If you are exporting to Excel as a CSV file then there is no field to enable to give you the explicit URL as a separate value for the issue. If you export as XML then a "link" attribute is included. If you export as HTML, then the issue key field is a link to the issue.

Hello @Michael Burns For your first bullet, there is a Created vs. Resolved report gadget available in the Jira Dashboards, and those can be based on a filter. You could create and save a filter that gets the issues you want, and then create a Dashboard where you add the gadget and reference the filter. You would need to…

Hello @Dennis_H It is not currently possible to use the Edit Issue action to edit the issue type of a Sub-task issue to convert it to a standard level issue.

Hello @Kay What is the "linked jira field"? Can you show us an example of an issue in the source project with that field and an example of that field in a migrated issue in the destination project?

Hello @Nemanja Babic No, that level of control is not available in either Team Managed or Company Managed projects. There is a change request for it to which you can add your vote: https://jira.atlassian.com/browse/JRACLOUD-44557

Hello @Chad Johnson Welcome to the Atlassian community. Have you tried typing in the name of the space? The drop down list will not display all spaces, but if you type in the name it will show you if there is a match and let you select it.

Hello @kate reeder You said you are "an admin". Are you a member of the Administrators role in this project? Are you a member of the "administrators" user group? Having Site Admin access or the Administer Jira global permission does not necessarily add you to the Administrators role in projects nor the custom user group…

I have not been able to recreate the discrepancies you are seeing. I recommend that you contact the support team for the app. https://marketplace.atlassian.com/apps/1218390/calendar-for-jira?hosting=cloud&tab=support