Trudy P Claspill Community Champion

Hello @Robert L Elders Welcome to the Atlassian community. Is your question somehow related to Atlasssian products - Jira, Confluence, or another Atlassian product? Can you provide more information? What website are you trying to access for the training course? What happens when you try to access the site?

Hello @Magda M Welcome to the Atlassian community. What happens when you try to access the Confluence Cloud instance? Are you getting some sort of error message? Are the Jira and Confluence instances ones that you set up, in an Atlassian Organization that you created? Are other people administrators of these instances…

The third screen indicates the rule was not set up as a multiple-project scoped rule. And yes, that is the reason the rule is not being triggered. To create a multiple-project scoped rule the Jira Administrator must navigate to the Global Automation screen.…

Are there any other fields displayed on the screen with a red asterisk (like the Client_Facing field) that you have not filled in? After you click the Update button and nothing happens, can you scroll to the top of the Edit Issue dialog to see if an error message is displayed there, like this?

Hello Guusje, Both projects are business projects. Additionally are the projects Team Managed or Company Managed? What is the full information shown in the Type column on the View all projects page for each of the projects? You also talk about "the scrum development board". The images of that board that you have provided…

In Jira Cloud the Issue Collector can be used without Jira configured to allow Anonymous Access. In that case the Issue Reporter setting for the Issue Collector must explicitly name a user that is licenses and has permissions to Create Issues in the target project. That information is contained within the documentation for…

In your original post you said: The current setup is complex in that there are multiple schemes setup for 'Story' issue type as well as screen schemes etc. "Schemes" apply only to Company Managed projects. Given that you have said the projects you want to change are Team Managed projects, then the answer provided by @Ste…

@Richard Bourke Welcome to the Atlassian community. This is not a defect. The product is working as designed. The product provides a built in Assignee field that is a single user picker field. The Assignee Avatar selection at the top of the board works correctly for filtering based on the built in Assignee field. That is…

@Joost van Maasakkers When I said Quick Filters could be used each quick filter, I meant they would need to be constructed with the OR logic built in, like the one the author posted: Assigneee=selectedUser or Tester=selectedUser or Reporter=selectedUser selectedUser would have to be set to an explicit user, and a quick…

I believe this issueFunction in childrenOf("issuetype = "Change Request" AND Domain = PLD_FRAMEWORK") ...did not work because of your use of quote marks. Change it to use single quote marks around Change Request. issueFunction in childrenOf("issuetype = 'Change Request' AND Domain = PLD_FRAMEWORK") You need to surround the…

@Phillip Nalesny No, it is not possible to ignore hierarchy levels. The hierarchy is applied globally. You cannot ignore/skip hierarchy levels on a project by project (or roadmap by roadmap) basis. You cannot make the Stories appear hierarchically under the Features in the roadmap without including Epics as an intermediate…

Hello @yael The Fix Version/s field has been made a required field. That may have been done in a Field Configuration or in the Workflow in a Rule or Validator. You will need to either change the configuration so the field is not required or add the field to the issue screen so it can be filled in. Your post tags indicate…

Hello @Angie Laurent Welcome to the Atlassian community. Your post tags indicate you're using a free subscription. Is that correct? Have you always been using a free subscription? A free subscription is limited to 10 users. Do you already have 10 users for your Jira application?

Hello @Gilberto Guevara Welcome to the Atlassian community. Jira Projects exist in a Jira site specified by a URL like https://companyA.atlassian.net. An Atlassian Cloud login (which is based on an email address) is granted access to a site. Are you using two different logins/emails to access projects in one Site (under…

Hello @Gurinder Summan Are you familiar with Application Links, which let you connect Jira Server to other systems? There is special support for connecting Atlassian Cloud applications like Jira to self hosted Atlassian products like Jira Data Center. Refer to this document for information about Application Tunnels.…

From the image you provided you were in the Card Colors screen in the Board configuration. That is where you would do the set ups. If you have set up queries to change card Colors and you don't think it is working then we need a few things from you to continue diagnosing the issue. 1. A screen image showing the set up in…

On what screen do you want to see the colors? The Card Colors option in the board configuration will apply to the cards only when you view them in the Board or Backlog view for that board. Card Colors from the board configuration will not apply when you are looking at an individual issue and seeing the list of child or…

Hello Adam, Please show us your complete rule and the details of each step. Obscure confidential information.

Hello @Ron Tsang There are two types of users of a Service Desk project: - a Service Desk agent - a user tasked with addressing the tickets in the Service Desk project. This user interacts with the issues through the main Jira UI accessed at https://yourBaseUrl/projects/<projectKey> - a Service Desk customer - a person who…

Hello @Adam LaCoste Please provide more information about what you are trying to accomplish. There are many ways to generate an email with information about issues. My question is exactly what issues are you trying to include and what information from those issues? You said you want "linked issues". Issues linked to what? 

Hello @Juan Leon Searching the Atlassian Marketplace for "space size", filtering for Confluence Cloud, revealed this app. I have never used it. Site statistics for Confluence

Hello @Sara It appears it is not possible to disable that at this time. There is a change request about that to which you can add your vote. https://jira.atlassian.com/browse/JSDCLOUD-7057

Hello @Dario Alarcón It appears that you are in Edit mode for the workflow, so that is not the issue. I thought I had managed to recreate the issue, but now I can't recreate it again. One thing I had done when I thought I was in the same scenario was to change to the new editor. From the new editor I was able to delete the…

Hello @Chacha20 You have posted your question in the Jira Service Management forum. Are you trying to apply this to Jira Service Management projects or another type of project (Software or Business)? In addition to that, are the projects where you want the field to be required Company Managed projects or Team Managed…

Hello @Ryan Keller Welcome to the Atlassian community. Jira does not have a native report to show the time worked per person per issue. You would need to consider a third party app for that. Additionally, how is the project manager specifying that the time they are logging against an issue is for another person?

Hello @SUVARNA Dixit Are you working with a Team Managed project or a Company Managed project? That information can be seen at the bottom of the panel on the left when viewing the project, and on the View all projects page under the Projects menu. Depending on the type of project there are different ways that a field may…

Hello @Justin A The original Question has been marked as Answer Accepted and concerned the Cloud environment. It seems like you are asking about the functionality of issue collectors in relation to a Data Center instance, and also in relation to other settings beyond the scope of the original question. Given that you are…

Hola @Jeison Paul Tarrillo Colchado , ¡Bienvenido a la comunidad Atlassian! Abra una pregunta nueva para obtener ayuda. Las nuevas preguntas aparecen en la primera página del foro de Preguntas. Proporcione imágenes en pantalla de lo que está viendo actualmente. Esta pregunta tiene muchos meses y ya se marcó como resuelta…

Hello @Jenna Moore When you say "the time tracking option is not listed", where are you looking? To log work/time against an issue using the native time tracking feature you would use the Log Work option from the ... button in the upper right corner of the issue details view. If you are not finding the option in that…

What problem are you trying to solve by specifically restricting admin access to a subset of the network?