Trudy P Claspill Community Champion

Hello @Atte Viitanen You don't see text like this at the bottom left of the screen when you are viewing the board? That would be very unusual. A Team Managed project Kanban board cannot show issues from all levels of the hierarchy as cards all at once. The cards that will show will depend on the Group By option you have…

Please try reattaching the picture or describing what you see. Is the correct status shown next to the sub-ticket when you are viewing the main ticket? Does the issue key for the sub-ticket have a line through it?

Hello Nathalie, That doesn't look like a message coming directly from Jira Software. What is the user accessing when this message appears? Are they trying to access the URL directly for the Jira instance? Are they using an intermediate step - for example some companies use Okta to enable a user to login to the company's…

Hello @Matias Rodríguez Alonso Welcome to the Atlassian community. Bulk Upload doesn't inherently restrict the type of issues that can be created. That is a separate issue that could be explored to figure out why that is happening. How can you tell by looking at an issue the week to which that issue applies? Are you using…

Hello @Hashem Sarsour Have you explored Automation Rules as a solution? That can be used to set one field based on 1..n other fields, and does include the capability to use math calculations. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/…

Hello @Luis Villamizar There is not a separate Trigger for detecting that an issue is created by Cloning, so no, you can't prevent the rule from being triggered when an issue is cloned. Do you only want the rule to populate the Description field when that field is empty? If so, you could add a condition to confirm that the…

Hello @Emerson Silva The Status field can not be directly edited from the Issue Detail View that shows within the board when you click on a card. The Status can be changed only from the full issue view screen that opens when you click on the issue key, and can only be changed using the status changing buttons.

Adding to this... Can you provide a specific example of your search filter and an issue that you think should be in the results but is not? And can you confirm that the field that holds the text for which you are searching is one of the fields or field types supported by the text search, as documented here?…

Hello @PankajjRDua Welcome to the Atlassian community. There is a change request for that to which you can add your vote: https://jira.atlassian.com/browse/JRACLOUD-72282

Hello @Luciano Correa It is not possible to renumber issues within a project. Have you confirmed that the skipped numbers were not actually created as issues? If an issue is created and then moved to another project then that would make it look like numbers were skipped. You can test that by searching for the issue key in…

Hello @Gusztav Braikoff Welcome to the Atlassian community! Can you provide a screen image of what you see? Is the main ticket showing the wrong status for the sub-ticket?

Hello @Leroy, Nathalie (DB WA RG) - AF Welcome to the Atlassian communit! There is no error message shown in your post. Are you trying to grant the user access to a Jira Software project or a Jira Service Management project? In Cloud users access the products using an Atlassian Cloud account. The user can set up one…

Hello @Atte Viitanen Welcome to the Atlassian community! When you are viewing your board, please look at the navigation panel on the left. At the bottom of the panel will be a statement that the project is Company Managed or Team Managed? What does that statement say? Near the top of the panel where you have the "Board"…

The information provided to me by Atlassian when I asked this question was: * When you cancel a subscription it will remain active and accessible until the end of your current billing cycle. * Then it will enter a 15-day period where it will remain active but inaccessible. * Then it will enter a 60-day retention period…

It may not be possible to recover your data depending on when the subscription was canceled. When a subscription is canceled the Technical and Billing contacts will receive emails about the site becoming inaccessible and then emails about data being permanently deleted. If your Technical and Billing contacts did not act…

Hello @Cloudsoft HR Welcome to the Atlassian community. Are you able to navigate to the URL for your Jira Cloud instance? Are you able to login to the Jira application? If you can login to the application, what happens when you try to navigate to the project? Please provide details about the steps you are executing and any…

Do you have full Jira Administrator access? Do you see a gear icon next to you avatar in the upper right corner? If so, when you click on that gear icon do you see an option for System? If you don't have a gear icon or don't have the System option under it, you will not be able to create the automation that you need. In…

Adding to this... Note that a multiple-project scoped rule can be created only by a full Jira Administrator.

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Can you who the details of your rule after the updates and the details of the step for creating the subtask? In your original image I see that your subtask creation task is naming a specific project. Is that the same project where the preceding new issue was created? The subtask has to be in the same project as its parent…

Oh that is very good news! I had not thought about a different time tracking tool having been selected.

Hello @Thorsten Letschert _Decadis AG_ What steps did you go through to change the name and key for the project? How long has it been since you made that change?

Hello @Sarah Isaacs As the rule is currently written, at the point where you create the new Subtask it is the Parent of the trigger issue that is "in focus" so the subtask will be created under that issue. If you want the new Subtask created under the newly created Writing issue then you can change the Parent of that…

With the Premium subscription you have access to some addition search functions. https://support.atlassian.com/jira-software-cloud/docs/search-for-advanced-roadmaps-custom-fields-in-jql/ I have not had time to run a detailed experiment but it might work to do this: and issuekey not in portfolioChildIssuesOf("ASK-123")

If you are working with a newly created Scrum board for your filter, double check the board configuration Columns page and ensure that all available Statuses are mapped to a Column. If there are Statuses in the Unmapped Statuses area, issues in those statuses will not be shown on either the board or the backlog. Beyond…

Hello @Jeevan Kumar K G Have you tried to implement a solution for this? Are you having difficulty with that? What have you tried? When you say "group members" what type of group do you mean? Is that a User Group? How do you know which "group" to notify for a given issue? Is that information in a field in the issue? Are…

You can add the Jira Service Management product to your existing Jira Cloud SaaS instance. The Jira Service Management projects become available as another type of project in the same instance. You can create links between the Service Management projects and Software projects just like you would link issues between two…

Disabling/Enabling Time Tracking at the global level can be done only by a Jira Administrator. If you were logging time before then it is unlikely that they disabled it globally, but you should double check that with them. The page to look at would be: https://yourBaseUrl/secure/admin/TimeTrackingAdmin.jspa You appear to…

A user does not need to be an editor or an owner of a filter to create a subscription for it. They do have to be a Viewer of the filter. Can the user go to Filters > View All Filters and find each filter? And can they click the three dots to the right of the filter and select Manage Subscriptions? And when they do that, do…

Hello @Paul Ricco Welcome to the Atlassian community. Do you get the pop-up at all that would start to show matches? In this example there are no matches. Have you tried another browser application? Have you tried a private browser window, like Chrome Incognito? Do other users creating rules have the same experience?