Trudy P Claspill Community Champion

Hello @Barış Özer What do mean exactly by "notify"? Do you want a comment added to the linked SD issue that says the status on the INF issue changed? Rules are triggered by events. The other rule is triggered by a Comment being added. You can't add a second trigger to that rule to take an action based on a different event.…

Hello @Catriona Wright No it is not possible to fix that. That is one of the limitations of the basic Timeline feature. The Timeline will show only the sprints created in the board on which the Timeline is based.

@Jason Chayer When you add to an existing post the only people that see your update are the original author, responders, and people who elected to Watch the post. To get maximum community visibility on your issue I suggest that you start a brand new Question rather than add to a year-old post. If you believe this old post…

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What do you mean by notify the service desk about the status change? Have you tried to take the rule we've provided and use that and the Automation Rules documentation to see if you could figure out how to make that second rule? I recommend that you give it a try. If you have questions about it then you should start a new…

Please show us the changes that you made. An excellent debugging tool is the Log Action. You can use it to write out to the rule's audit log the values of smart values, variables, and fields, to see what values are actually being used in the rule. I recommend you use that to ensure your smart value is generating the value…

Does this affect only one Team Managed project? Have you made any configuration changes to your Team Managed project since the last time the functionality worked properly? Be advised that this is a user community, not the contact method for reaching Atlassian Support. If you want to work directly with Atlassian Support on…

Hello @mobileLIVE Admin Jira is a work tracking tool. In that regard it can be used to track the work related to defects. It does not have native functionality specific to the needs of tracking Test Cases, but there are third party apps that can be added to provide specialized functionality for that. Jira has some native…

Hello @Roey Geffen Welcome to the Atlassian community. You have posted your question in the Confluence Questions forum, but it seems like it might actually be about Jira. Is that true? If it is actually about Jira let me know and I can move it to the Jira Sofware Questions forum.

One can set up an incoming global transition that says "you can transition from any status to this status", as you have done with the Reopen and On Hold statuses. There is no option to set up an outgoing global transition that says "you can transition from this status to any other status". With your workflow, to maintain…

Hello @Vikrant Yadav What do you want to do with the results of the query? There is not a native JQL option that will satisfy your requirement. The JQL you started above would not get you the issues linked to Stories. It would get you issues that themselves are not Stories, but that also have a linked issue. There is not…

Hello @Hazim What problem are you trying to solve by setting the status on the issues to "Pending"? Why would you not leave them is the status that they were in when the Sprint was closed? If you insist on doing this, it could be done with an Automation Rule like this: This would only work if each not-complete issue in the…

Hello @Veera Manikanta Gadi Welcome to the Atlassian community. It is not possible to adjust the limit for how many issue can be returned by a JQL statement used in an Automation Rule. Those limits are fixed by Atlassian and not adjustable by customers. The limit depends on where the JQL is used. Refer to this document for…

Hello @Daria Liashenko Welcome to the Atlassian community. If you want to restrict the transitions that can go to those other status, then you will have to add a transition from On Hold and Re-open to each of those other statuses. If you want to allow an issue in any status to transition to all those other statuses, then…

"startOfWeek" and "endOfWeek" don't appear in the documentation of functions that can be used with a date/time value. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ I tried to use the {{<date>.withDayOfWeek("MON")}} to get the date for Monday in the week represented by the <date>…

To encompass both tasks in one rule you would need to change the structure to use and IF-ELSE condition. That would allow you to have a rule that works in the following manner: IF the comment entered is on an INF issue and the Comment author is the issue Assignee... ELSE if the comment entered is on an SD issue and the…

Привіт, Я не можу запропонувати вам поради, не розуміючи, який екран ви переглядаєте, де, на вашу думку, відсутні дані. Чи можете ви надати зображення екрана, які показують цей екран, і зображення екрана, які показують інші екрани, щоб проілюструвати, де, на вашу думку, ви налаштували необхідні конфігурації? --- Hello, I…

Hello @Wani, Yash It appears you have posted a new Question to get assistance. https://community.atlassian.com/t5/Jira-Software-questions/How-to-bulk-update-comment-by-tagging-individual-assignee/qaq-p/2662215

I'm sorry, there was typo in my response. The last version released before 21/Nov/2018 was 7.12.3

Hello @Carol Low I have questions related to this: * I’m migrating from Server/Data Center, will my Priority Schemes be carried across? * We support migration to Jira Cloud with Jira Cloud Migration Assistant (JCMA). If you're migrating with JCMA and the EAP is enabled for your instance, you can use your priority schemes…

Hello @Michael Ayers I see three problems with the smart value that you are trying to assign to the variable Calculatedays: * You are missing a second curly brace at the front of the smart value (before now). * You need to swap the positions of the abs and days functions. * You are missing a period after 10202) 

I found this KB that addresses the message you are getting. https://confluence.atlassian.com/jirakb/cannot-add-member-to-teams-1333826334.html

Hello @Behrad Analui Your post tags indicate that you are/were on the Free product plan. Is that correct? If you were on a Free product plan and there was no activity in your Confluence product for an extended period of time, then Atlassian may have shut down your product and deleted your data. As per this…

Hello @Daniel Bermudez Can you provide more details about the process you went through for "we migrated from Jira Software to Jira Service Management." You have a tag on your post that says your Deployment is "Cloud", but in your last comment you said that your JSM instance is not on Cloud. Were you using a self hosted…

Olá, Bem-vindo à comunidade Atlassiana. Você pode fornecer uma imagem da tela onde os problemas não estão mais sendo exibidos? --- Hello, Welcome to the Atlassian community. Can you provide a screen image of the screen where the issues are no longer displaying? Item is not visible - Saved Changes Dear all, I need some…

Hello @Jon Correa Can you show us what you have set up so far? What part specifically is giving you trouble?

Hello @Tiberiu Mozes Do the users you are trying to add already have access to your Jira product? Are they a member of your Organization (the structure under which your Atlassian Cloud products exist)?

I am not suggesting that there is a permissions issue. If other Site Admins don't have the same problem, that suggest that the problem is specific to you. That could be related to the browser you are using, extensions enabled in your browser, your browser cache, your computer.... I just tried the same action myself in my…

As an administrator of Jira systems I have always felt part of my responsibility was to evaluate the requests the Jira users make about changing the configuration of Jira. When the users ask me to make a change I ask "why - what problem are you trying to solve?" Digging into the problem that they are trying to solve can…

Hello @Ulf In order to have options to change restrictions on an issue a user must be assigned to a project Role that has the Restrict any issue permission: For the users who are not able to get a response from clicking on the padlock, check which project Roles they are in and check if those Roles have that permission.