Trudy P Claspill Community Champion

It would be helpful if you report back here what you learn from Atlassian support. If others encounter the same issue, having information about your resolution will help them.

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Se os problemas existirem em um projeto de gerenciamento de serviços, essa funcionalidade faz parte do produto de gerenciamento de serviços. Você deve ter uma licença de Agente para esse Produto para poder trabalhar com problemas nesse projeto. Seus administradores do JIRA devem conceder a você uma licença do Jira Service…

Привіт, Чи можете ви надати зображення екрана для дошки? Чи є на дошці завдання типу «помилка»? Чи ввімкнено функцію Backlog для дошки? Якщо так, чи відображаються проблеми в Backlog? Чи можете ви показати нам відображення статусів у стовпцях? Ви можете отримати доступ до цього, натиснувши кнопку з трьома крапками у…

Unfortunately what you want is not possible with Jira self-hosted with only native functionality. It might be possible with a third party plug-in, but I haven't looked for one that would do that. You could check out the Atlassian Marketplace to see if you can find one https://marketplace.atlassian.com

Are you a Jira Administrator? How did you verify that this user is the owner of that dashboard? What options does the user see for the dashboard? Can you provide a screen image?

Adding to this... The billing is based on "licensed" users. For Jira Service Management that would be Agents. Billing does not count JSM Customers as "users" for billing purposes for the Jira product or the apps.

@Mike Lucas @Roman S is correct; based on the image you provided you are working with self-hosted Jira (Server or Data Center) rather than Cloud which is the Deployment tag you selected for your Question. The Order By option I mentioned is not available in the self-hosted Jira product. And Atlassian has closed the change…

Hello @Jason Liu If the user is the Owner of the dashboard then they should still have Edit access. A Jira Administrator can review and change the Owner of a Dashboard by navigating to the gear/Settings option and selecting System, then find Dashboards under the Shared Items grouping. Find the Dashboard in the list and you…

Hello @Mike Lucas Welcome to the Atlassian community. If you are referring to the Child Issues section that is displayed within the Epic when you view the details of a single Epic, then you can click on the "Order by" option that appears above the list of child issues and select Priority from there. If that is not the view…

You would need to use the Variable Name that you assigned to the input you defined in the manual trigger. In my case that was "destProject". In the response from @Kalyan Sattaluri that was "MYFIELD". {{table-name.get(userInputs.variable-name)}}

Your original post did not include anything about applying a date range to the comments you want to consider. Jira also does not have a native JQL capability to filter issues based on the date of the comments. That would require a third party app that extends JQL functionality. The only native filtering available for…

For a Company Managed project there are a couple of things that impact the fields that are available. Note that unless otherwise stated, changes to any of these can be done only by a Jira Administrator - not by a person who is only a Project Administrator. There is a Field Configuration Scheme associated with the project.…

Hello @Yolinda Burns Welcome to the Atlassian community. Are these Spike issues in a Company Managed project or a Team Managed project? You can find that information in the Type column on the View All Projects page under the Projects menu. The method to customize the fields that display is different between the two types…

Hello @Carol Low I have additional questions, because of these statements: * Can trashed and archived projects be associated with priority schemes? * You wont be able to see trashed or archived projects on the Priority Schemes page ( > Issues > Priority Schemes). This means you can’t see which trashed or archived projects…

Hello @Johannes Fuenger Welcome to the Atlassian community. You have used the wrong function name. The correct function name is substringBetween(), not substringsBetween() https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#substringBetween-String-open--String-close-

Os problemas que você está tentando resolver são um projeto de gerenciamento de serviços? Se estiverem, e você não tiver uma licença do Service Management Agent, não será possível alterar o status dos problemas. --- Are the issues you are trying to move in a Service Management project? If they are, and you don't have a…

Another option is to still use the Manual Trigger input, and get the user to provide a known value (or provide them with a selection list) Use the Create Lookup Table action and create a table that links those possible inputs to the numeric ID of the related project. Then you don't need to use an IF-ELSE structure to…

Hello @Muhammad Aqib Welcome to the Atlassian community. and assignee was not changed by "user" during ("date range") For that you would use this JQL: and not Assignee CHANGED BY "user" DURING ("2024-03-01","2024-03-31") and that don't have my comment "abc" What attribute of the comment are you referring to when you say…

Hello @Marcus, Louis Welcome to the Atlassian community. Your requirement cannot be met with native Jira JQL functionality. You can search for the issues that have a comment that contains a mention of you by using the Comment field in your filter. However there is no native JQL function to let you search for issues based…

I have just seen another post from another user getting the same error. I am flagging both posts to be looked at by an Atlassian Team Member.

This is the second post I have seen where a user has mentioned getting such an error in an Automation Rule when trying to Create/Clone an issue. I am not experiencing the same problem in my Free Jira Cloud instance. I'm going to flag this post and the other one for an Atlassian Team Member to review.

Olá @luiz_nascimento , Bem-vindo à comunidade Atlassian. Existem algumas maneiras pelas quais essa mensagem de erro pode ser causada. 1. Condições podem ter sido adicionadas às transições que impedem que elas estejam disponíveis para você. Isso precisaria ser resolvido por um administrador do Jira para alterar o fluxo de…

Hello @Asya Sichkar Welcome to the Atlassian community. That will not be possible with native JQL functionality. What you need is the ability to do a filter similar to this: summary~"TEMPLATE" OR issue in subtasksOf("summary~'TEMPLATE'") In this type of filter you use another filter to specify the issues for which you want…

Hello @Jason Chayer Can you show us the Configure Board > General page, showing your setting for Hide Completed Issues? Can you show us the Configure Board > Columns page, so we can see the mapping of Statuses to Columns? Can you show us a specific issue that is being displayed in that column that you think should not be…

Hello @Barış Özer It is possible to create an automation that is triggered by any one of multiple events, but Issue Commented is not one of the events that can be combined with others in a trigger. You will have to create a separate rule. You cannot have a single rule that is triggered by both a new Comment and by a status…

Hello @Jon Correa Thank you for the additional information. However, I don't think the rule you have started to construct will meet your requirement. Or I haven't understood your requirement. As I understand it you want two rules: * when an issue has been in the "Waiting for customer" status for 3 business days then you…

I don't see anything obvious wrong with that. Did you build it from scratch or start by copying a different rule? Have you made multiple edits to it? If you did not create it from scratch, try recreating the rule from scratch and see if that new version of the rule works.

Hello @usama ahmad Welcome to the Atlassian community. If you are paying for an Atlassian product and are an Administrator for that product, you can open a support case at https://support.atlassian.com/contact/#/

Hello @Nikki Colletti For the rule that is failing, did you build it from scratch or start by copying a different rule? Sometimes rules get glitchy from undergoing a lot of modifications. Or if you started by copying another rule and changing it there could be something that didn't get fully changed over from the copy. Try…