Trudy P Claspill Community Champion

Approximately how many issues are needing to be copied? Tens, hundreds, thousands? Are the issues in a Company Managed project or a Team Managed project? You can get that information from the Type column on the View all projects page under the Projects menu. Does the new data need to be in the same Jira instance (using the…

Do you actually want a separate copy of all the issues and the board so that none of the changes you make affect the issues in your friend's board? 

Hello @Iwen Wang Welcome to the Atlassian community. How do you know the customer completed the process? Did they get a confirmation email or get a new ticket ID shown on the screen?

Hello @christopher_brooks Welcome to the Atlassian community. Can you provide more information about the problem that you are trying to solve? If you didn't use a Sprint as a way to circumscribe the content of the burndown, what would you want to use? Have you looked at the Cumulative Flow Diagram? It isn't exactly a…

Hello @kn1b20_velma Welcome to the Atlassian community. Are you wanting to make that copy on the same instance where the original exists? A "board" in Jira is just a method to visualize and manipulate the issues. The issues themselves exist in a container called a Project. The board uses a filter to determine which issues…

Hello @kbdt Welcome to the Atlassian community. What is the Filter used by the board to select the issues to display? Is the missing Epic within the scope of that filter? The board will show cards only for the issues that are within the scope of its filter. But a child issue may show its parent Epic within the child card,…

Hello @Arnold Infant Welcome to the Atlassian community. You will need to drill into each Sprint's report to review the issues listed to see their Story points and if they were considered committed and completed as part of that sprint. Committed will reflect story points set on issue in the sprint at the moment the sprint…

Hello @Maxine Freedman-Thompson No, not exasperated at all! I've just been really busy with work on Cloud migrations. An excellent tool to use in debugging rules is the Log action. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action With that action you can write text and values into…

I have since added a suggestion to the other thread for checking the direction of the newly created link by looking at the Project values of the issues that get linked.

Try this JQL statement instead, making the change I highlighted in bold text: duedate <= endOfDay({{numberOfDaysBeforeDueInclusion}}) AND statusCategory != done AND assignee is not EMPTY

Thank you. For Company Managed projects you can use Issue Security Schemes to limit visibility to issues within a project. The documentation reference is: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/ Working out the correct set of schemes can be tricky, so you may want to…

Hello @Gisela Lassahn The link type is “Epic synchronization”, the “Outward Description” is “Epic synchronizes Epic” and the “Inward Description” is “Epic is synchronized by Epic”. In project X there are some Epics which must be synchronized with certain Epics from project Y (regarding the issue status). Is my…

Hello @Oussema Marai Please see the comment from Irene of the Atlassian Team in response to my questions on this topic in this post: https://community.atlassian.com/t5/Premium-articles/Welcome-to-the-next-era-of-Jira-Premium/ba-p/2686785 You might also want to review the information about licensing for JWM and how that…

As per the documentation in the link I provided, this feature is not accessed through the Administration pages for the Organization, which is the location shown in the image you provided. This is provided from within the Jira Application by clicking on the gear icon near your user avatar and selecting the System option.…

@Qusai Atoon The Deployment Type on the post indicates that the Cloud product is being used. I don't believe there is a storage limit in Dat Center products since those are self-hosted and limited only by the capacity of the hosts on which you install the product.

Hello @gmichalopoulos Given that this post is over 2 years old your addition to it is being seen by only by the original post author and the people who responded to it. In addition the products can have changed significantly in that time, and may not match instructions provided here. If you do, in fact, want assistance, to…

Hello @Rob Horan If you have ScriptRunner then you can use (<your query for the parent issues>) or issuefunction in subtasksOf(subquery) ...where subquery is also the query you use to get the parent issues. Refer to https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions/sub-tasks

If custom field contexts have been defined, and the contexts are different between the source and destination projects, that may force a mapping of the source values to values that are available in the destination project. If both source and destination are Company Managed projects and they do not share schemes (Field…

I have posted questions about the licensing and permissions aspect of the change under the articles announcing changes to Jira Work Management, linked below. https://community.atlassian.com/t5/Premium-articles/Welcome-to-the-next-era-of-Jira-Premium/ba-p/2686785…

There was a tiny "corner store", not even as big as a current day "convenience" store. I think they had two gondolas about 6 feet long for merchandise, plus shelves around the walls. They had a deli meat slicer, a cheese wheel under a dome, and actual penny candies. The owners, Bob and Jo, were like family and knew…

Hello @Leslie Hubertus This announcement includes notification about the move of JWM Overviews to the Plans menu. With JWM Overviews moving to the Plans menu, does that mean that users now have to be members of the Plans User permission under Plans Global Permissions in order to create what was previously an Overview for…

Hello @Rob Horan If you are on an Enterprise plan it is possible to block site creation for managed accounts. Refer to https://support.atlassian.com/organization-administration/docs/update-product-request-settings/ If you are not on an Enterprise plan it is not possible, but there is an open change request about that here:…

Hello @Dietra Winkfield Adding to this... Can you show us the actual JQL statement used in the Automation? And please show us the full rule. In the error message where no value is shown between 'assignee=' and the closing parentheses, that is usually an indication that a smart value has been used in the JQL, and a value…

In the parents of subtasks is the "child of" link used only to link to those three issue types? Is any other link type used to link parents of subtasks to those three issue types? With those two questions I'm trying to discern if the automation could - look simply for any type of link to those three issue types, or - look…

I have not tried re-copying production data to a sandbox that already had apps installed.

Hello @Susheela_Kushwaha Yours is the second post I've seen mentioning this problem. https://community.atlassian.com/t5/Jira-questions/Cannot-create-child-issue-in-Epic/qaq-p/2694586 I recommend that you open a support case directly with Atlassian concerning this. https://support.atlassian.com/contact/#/ And please report…

Please report back here what you learn. I just saw a second post reporting the same problem. https://community.atlassian.com/t5/Jira-questions/We-can-t-create-child-issues-This-project-only-allows-you-to/qaq-p/2694804

Hello @Ariel Soner Welcome to the Atlassian community! Have you looked at the System > Backup Manager option for exporting issues and attachments? https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ Note that will not necessarily get third party app data, as that may exist outside of the Jira…

Hello @Don Hames I'm not sure if this might explain any of your discrepancies, but apps and app data do not copy to Sandboxes. Also note that each time you copy production data to the sandbox, the sandbox data is replaced with the data you are copying from production.

Hello @Gisela Lassahn Rules are normally triggered by an action on a single issue. The Issue Linked trigger is special in that two issues are experiencing an action. However, the issue that triggers the rule will always be the one that appears in the Linked Issues section under the Outward Description. So, if you are in…