Trudy P Claspill Community Champion

The only way I have been able to replicate your results is by not having provided a valid token or by having specified a value after "query=" that doesn't actually match to any user. Are you sure that the value provided in your query is a match for a user? Have you tried executing the same API call directly in a browser…

I agree with @M Chandra Shekar @Deven why do you need to set the numeric portion of the issue key? What problem are you trying to solve with that solution?

Hello @Maria Holden Do you have any third party apps that extend the capabilities available in Workflows, adding more options for Conditions, Validators, and Post Functions than are natively available? If not then you have two options. * Create a copy of the workflow. Remove the elements that prevent it from progressing if…

Hello @Isabella Musial Let me see if I understand your scenario. You are trying to Clone three hierarchical layers of issues: Capability > child Epics > child Stories Am I correct so far? Are you trying to do this all with one rule or two separate rules? The images you shared all appear to be executing the Clone of the…

Hola @Brandon Nicolas ALGARRA BULLA Bienvenido a la comunidad de Atlassian. ¿A qué sistema está intentando acceder? Somos una comunidad de usuarios que utilizamos nuestros propios productos de Atlassian. No somos los administradores del sistema al que usted está intentando acceder. Deberá ponerse en contacto con los…

Hello @Tim Kennett In your Headers you should have "Authorization" where you have "Basic", and the word "Basic" should precede your encoded token in the Value field, like this: Because your header doesn't properly include the authorization your api call is being executed Anonymously, and is returning empty results as per…

Hello @Darryl Lee If every user is a member of one and only one of the three groups (Company Users, External Company, or Contractors - Department) the filter as written will return issue where the assignee is in the Contractors - Department group. Assignee not in ("Company Users") - gets all issues where the assignee is in…

Hello @Michalis Motis Welcome to the Atlassian community. Can you provide screen images showing your entire automation rule, please? Sometimes unexpected results are due to the context of the steps. How are you obtaining the result inside the loop and then determining that {{totalSize}} outside the loop is empty? This…

Hello @Deven Is the import process still getting stuck on the Mapping Data page or did you get past that?

Hello @Stephanos N I have flagged your post here to raise it to the attention of Atlassian team members who will have the ability to investigate the issue. They should get back to you within 2 business days. If you logged into the Jira app UI specifically as recently as 3 weeks ago then Atlassian should not have…

Hello @Caleb Webb Welcome to the Atlassian community. Did you create a case with Technical Support at https://support.atlassian.com or did you create a case with Billing support at https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Samuil Enchev The author noted that they are using the Free subscription. Free subscription owners are not able to submit support cases through https://support.atlassian.com/contact/#/ . They are instead redirected to seek help from the Community. One must have a paid subscription in order to raise a request through…

The button should appear in the pop up in the lower right corner. I found that if I had set the Zoom to high on my browser then I was not able to scroll the screen downward to actually see the bottom of the pop-up. Are you able to scroll the screen downward to see the bottom of the pop-up? If not try reducing the Zoom on…

Hello @Roberta Teixeira de Melo What happens when you try to update the payment details? Are you following the guidance provided here? https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/#Edit-a-saved-payment-method If you encounter an error updating the information you can reach out to the…

Additionally if the process of permanently deleting the subscription data, after deactivation, has been started but not yet completed, that can block you from re-adding the app to your site and produce the error message you saw.

Hello @Mi CASA Asamblea de Dios Monte Grande Welcome to the Atlassian community. When was the last time any user logged in to the application? Atlassian has a policy of deactivating Free subscriptions that are left inactive for too long. Before that they send an email to the Organization Admins warning that the…

Hello @YooChung Na Welcome to the Atlassian community. As per the email your subscription deactivation has begun, due to there not being any activity for an extended period of time. Prior to that email one would've been sent to you warning that the subscription had been inactive and would be deactivated on a specified…

Hello @Patrick Sumariva Welcome to the Atlassian community. How long ago did you receive the email about your subscription being deactivated? Your previous site may still be in the process of being deleted, which must complete before the URL will again be available. Is there a reason you must have that exact URL? You could…

Hello @Chris Berry The start and end dates and times you enter are "plans" only. The date and time will be recorded as the actual dates and times when you click the buttons. The planned dates/times you enter enable the display of the sprint duration in the Timeline view.

Hello @Stephanos N You said your Space was gone. Are there other Jira Spaces still accessible on the site? Are you the only user of the site, or are there other users of the site? Is this a subscription that you set up or does it belong to somebody else? In a free subscription all users have Administrator access for every…

Hello @PM Welcome to the Atlassian community. In the left panel expand Apps and click on Atlassian apps. Do you see any apps listed there? You need to cancel subscriptions for all apps on all sites within your Organization before you can remove the Organization. You can find complete documentation about all the steps to…

Hello @Maitry Kukreja Are you working with Jira Data Center or Jira Cloud? What options did you choose that resulted in this error message displaying? Are you a Jira Administrator for your Jira instance? Have you contacted the Jira Administrator for your Jira instance? I have not encountered that specific error before. It…

Hello @Lynn Wilson If you insist on using the core timeline functionality and work exists in other spaces, then the only native solution is to create duplicate issues within your space for the work in those other spaces. That leads to challenges in keeping the data synchronized between the duplicated items. If you don't…

Hello @Claudio Aditya Welcome to the Atlassian community. If you are not an Orgnization admin or Site admin yourself, you will not be able to open a support case with Atlassian technical support. Instead reach out to the Billing, License, and Pricing team through the following page. They can help your with getting another…

Hello @Chandrasekhar KC Welcome to the Atlassian community. What problem are you trying to solve by having a version number for the Cloud applications? If we have a better understanding regarding how not having that information is causing you difficulty perhaps we can better address your concern. Atlassian has chosen not…

Hello @Кирилл Подрез Welcome to the Atlassian community The post you are referencing is 6 years old and out of date. Per this newer document the legacy editor is fully deprecated as of this month. It can no longer be enabled. https://support.atlassian.com/confluence-cloud/docs/faq-understanding-legacy-editor-deprecation/

Hello @TI - O Insurance Group Welcome to the Atlassian community. Can you share with us an image of the screen showing the error message? What is the URL you are trying to access? Show us everything in the URL that comes after atlassian.net/

Hello @Sara Szynskie Welcome to the Atlassian community. Can you provide the text of the notices you are receiving? I have not received any such notices so I can't speak to content that I haven't seen.

Hello @Sandra Mack Did you try the option I specified to find the space to which a Guest has been granted access?

Hello Brett, Even if your account is in the company domain that doesn't necessarily mean that your admins can manage it. That depends on whether they verified the domain, claimed your account, or provisioned your account. If they see your account as "external" then your account is not managed by them. Understanding why…