Trudy P Claspill Community Champion

Your Administrators can submit a case. The average end-user cannot submit a case. If your admins think your account should be managed by them (rather than external) and they should be able to fix this, then they should open the case with Atlassian to get help understanding why it is not one of their managed accounts.

Hello @Shane Hazlett Welcome to the Atlassian community. There is no option to do that as part of the import. Instead you have to turn that off at the project level through Settings > Customer Notifications. Turn it off before you start the import, then turn it back on when you are done with the import.

Hello @alex_li Welcome to the Atlassian community. The average end user of a Jira instance will not be able to create a support case. An Organization Admin will be able to create a support case for your site. A Site Admin also will be able to create a support case. There may be other levels of administrators and contacts…

Hello @Sann N Can you clarify how your answer helps the original author of this October 2025 post?

Hello @brett gerhardt Welcome to the Atlassian community. Have you gone through all the steps in this document, specifically the last section about not having the recovery key? Login issues related to two-step verification It is possible that the admins cannot manage your account if the email domain of the account is not…

Hello @Karsten Gutjahr Welcome to the Atlassian community. What is the Scope of your rule? Can you share with us screen images showing your entire rule? And a screen image showing the error message? Is this a new, created from scratch rule? Or based on a template? Or a copy of an existing rule?

Yes

Thank you @Arkadiusz Wroblewski Follow up questions. The client wants all users created manually or SCIM provisioned in the verified domains to be assigned to the Okta Authentication Policy. Does the above solution address both creation paths? I read about using Administration Automation to automatically detect the…

Yes, a lot can change in the Jira product during the year between when the question was originally asked and when the work around was posted.

Вітаємо @Юрій Володимирович , Чи готові ви розглянути сторонній плагін? Існують сторонні плагіни, які додають можливості, що можна використовувати в робочих процесах. Я знаю принаймні один, який включає власну функцію посту в робочому процесі для переміщення задачі до іншого проєкту. Її можна додати до переходу «Створити»…

The Map Field Value checkbox is not about ensuring that you input data in the Resolution column is added to the Resolution field. That is handled by you selection of the Resolution field. The Map Field Value checkbox is used to tell Jira how to map the specific values from the Resolution column in your CSV to the…

Hello @Trudy Allen You cannot delete your Atlassian Cloud Account until you eliminate all subscriptions associated with it. Here are instructions for eliminating your Loom subscription and then deleting your account. https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/…

Hello @Tim Kennett You cannot set a User Picker field using the display name of the user. You could use a Send Web Request action to execute an API call to search for a user that has a matching name and extract the account ID from the results.…

Hello @Brian Jennings Thank you for that additional information. Is there more than one transition from the starting status to Resolved in any of the cases where the error has occurred? I am not able to discern that from the graphic.

Hello @David Tovar Welcome to the Atlassian community. What is your question related to this? Is the rule not working the way you expect? What happens when it executes?

Hello @Rachel Peterson At this time there is no native method to hide the SLA panel from the Agents view of the items. There was a change request about that, but Atlassian marked it as Won't Fix. https://jira.atlassian.com/browse/JSDCLOUD-424 Perhaps it would be possible if you investigated using a third party SLA app…

Generally when I'm doing a CSV import I don't use the Map Field Value option. For most fields it is unnecessary. The only time I find it to be necessary is when the field is a selection list and the values in my CSV don't match the available values in Jira. Can you try again and remove the check marks for Map Field Value…

Hello @Hristo Iliev Welcome to the Atlassian community. Can you provide a screen image of what you are seeing? In Jira Cloud when I Edit a workflow and select Add Workflow > Add Existing Workflow, this is what I see. The Next button is enabled.

Hello @samuel Tomkelski Welcome to the Atlassian community. Can you get your Google email address reactivated/recreated? That would be the first thing I recommend you try. When was the last time you accessed your Jira data? Did anybody else have access to it? If so, when was the last time any user accessed your Jira Data?…

Hello @Janany Satkunam Into what type of Space (project) in Jira Cloud are you importing the data? - Business, Software, or Service - Team-managed or Company-managed Please provide the details of the Jira fields to which you mapped the columns shown in your spreadsheet image. Do the Work Item Type values you show in your…

Hello @Seramb fe Welcome to the Atlassian community. Can you clarify what your question has to do with Jira? This forum is for questions about the Jira product from Atlassian.

Hello @flourish_x_yang First, based on the version number you found and the graphics in your image, you are using Jira Data Center. On the Rule Details page, what is the Project Scope of your rule? The rule will not be able to access or find issues in any project that is not included on the Project Scope of the rule I…

Hello @Brian Jennings You said in all cases there is a transition to Resolved from the starting status. Is there more than one transition available from the starting status to resolved in any of these cases? Do you have bespoke transitions to Resolved and a global transition to Resolved? What are the project types of the…

Hello @Rachel Grant Welcome to the Atlassian community. I have flagged your post here to raise it to the attention of Atlassian team members. The should get back to you within 2 business days.

Hello @Lewis_ Anthony D Welcome to the Atlassian community. There is no easy way for an end user to find the names of the people who administer a Confluence instance. I recommend that you contact the people who advised you to access that Confluence instance. They should know who to contact to request access. Alternately if…

Thank you all for the responses. I need to spend time reading all the info but it seems I may have to delete and start over if i want my Backlog board to be a Kanban board. Hello @Cindy Hyde Before you delete anything it would be helpful if you can provide a screen image of what you have. There may be a way to save what…

Hello @Emerico Vespucci Is your Free Jira Cloud app on a separate instance from your Premium JSM Cloud app? If so, what are you trying to achieve with integrating these apps? There is no inherent cost to making on Jira/JSM instance talk to another. But if you use a third party app to make that happen, then that could incur…

Hello @Cindy Hyde Welcome to the Atlassian community. I am not clear on what you are asking. Can you provide more information? And can you provide screen images to help illustrate your current state and what you want your future state to be? Also what types of Spaces does this concern? You can find the Space Type by click…

Do you have a list of those concerns? Without that list we cannot tell you if they are resolved.

Hello @Sonja Brown Welcome to the Atlassian community. Can you provide more context? Why type of Space does this concern? The pros and cons of many features within Jira are dependent on your business process, your reporting needs, and what is important to you. For instance in a Software project if burn down/up reporting is…