Trudy P Claspill Community Champion

While System fields can be referenced by their name, there is no restriction to prevent creation of a custom field with an identical name. In that case if you try to reference a field by name the Automation may not be able to determine which of the identically named fields you are trying to reference. And, in fact, in many…

Hello @Mar Did you try the recommendation in this KB? https://support.atlassian.com/jira/kb/how-to-bulk-import-custom-field-values-for-certain-types-of-custom-field/

Hello @skaul Refer to this document for a method to find the proper name/custom field is for each field in an issue. https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Hello @Nathelena Wesley Can you provide a screen image of where you used to see that option? From what view are you trying to access the option? Are you looking at the details of a single work item? Are you looking at the results of a search?

Hello @James Arthur Thank you for clarifying. Is the destination Space a Service space or a Business or Software space? If it is a Service space then JSM natively provides incoming email handling. If it is a Business or a Software space there are a few apps that process incoming emails. I'm not sure if any of these will…

Hello @deseymour You may find this documentation helpful also. How is my usage calculated? 

Hello @Flacks_ Alison _CMS_CTR_ Welcome to the Atlassian community. A Space exists within a Confluence instance. A Confluence instance can have multiple Spaces in it. Each Space can have users with administrator permissions for that Space. Those administrators can manage user access to the Space, for users that have been…

Hello @Ryan Welcome to the Atlassian community. To help you debug your issue we need more information. The Team field in an issue can be updated via the REST API What API endpoint are you using? Please provide a link to the documents you are referencing for this endpoint. You might find this documentation helpful.…

So I got someone else to replicate this in Automation and Postman. Neither is working. I've checked the permission on the "Browse users and groups" under global permissions and we both have that and its still not working. I'm giving up on this. Hello @Tim Kennett I am sorry that this has been a struggle. I have another…

Hello @Chris Berry I'm glad you found a solution. I encourage you to consider writing an Article for the community to explain the solution you found. I'm sure others would greatly appreciate learning from your experience. If that interests you, check out this post: An Update on the Atlassian Authors group! 

@Isabella Musial When you are looking at cloning three levels you do need two rules. As you have found the first rule can clone the first level and its children (the second level). The second rule is used to clone the third level. The trick is that the second rule is triggered by creation of each second level issue. This…

Hello @Isabella Musial Just to close the loop on our ask for an image showing your second rule, this more recent reply from you is the first one that actually shows the second rule. All the previous replies show images only of manually triggered rules. I even viewed the post on an entirely separate computer to ensure I…

Hello @James Arthur To clarify are you looking for a process where you send an email and that creates an issue, or where you are viewing an email in your email client and you want to use its content to create an issue?

You're welcome! Since your problem has been addressed by the responses I provided, please consider clicking the Accept answer button above my first response to mark your Question as Solved.

Thank you for that additional information @Riyas Khareem . So you truly need this to be output from a filter. In that case you will need a third party app to construct a filter to achieve your requirement. @Bartek Szajkowski _ Orbiscend OU mentioned their app. There are other apps that also provide more functions that can…

Hello @Cody Carrico Welcome to the Atlassian community. Is your data stored in the Confluence application? If so, in what type of artifact; pages, databases, or something else? This is a user community for users around the world that use the Confluence application. We use our own instances of Confluence, not the one you…

A user's access to an app is manged by their membership in a group, either the default access user group or another group that has app access assigned to it. App access may be granted to multiple groups. So the user may have access through multiple groups. If you can determine through which group their app access is…

Hello @Riyas Khareem Jira doesn't natively support what you want to do. A third party app would be required. Are you willing to consider an app? What do you need to do with the output? Depending on that we may be able to suggest an alternative that doesn't require an app.

Hello @Ronnie Nalls Welcome to the Atlassian Community. What problem are you trying to solve by having both a checklist and Jira issues for each checklist item? Part of the selling point of the checklist is reducing the overhead of managing issues for those item in the list. What value do you gain/add by having both a…

Hello @Isabel Fonseca Your JSU Automation is triggered by the Issue Commented event. It is possible for the Event to be fired without a comment being entered. One way that could be done is in a Workflow in the Post Functions of a Transition. There is a Post Function to Fire Event, and you can choose what event to fire. Did…

Here is an image of the response you reference in the link you provided I took my screen image in this reply from that image. Here is the image I pulled, again. In my reply I enumerated what each step does. * Step 3 clones the Capability itself. * Step 6 clones the children of the Capability (the Epics). None of the 6…

Hello @Isabella Musial I took the below screen image from the image you posted. It appeared in your first message and in your later reply where you asked if I could see it now. Step 1 is a manual trigger, so not triggered by the creation of a capability. Step 2 is confirming that the rule was triggered from a specific…

Hola @Brandon Nicolas ALGARRA BULLA : Una vez más, somos una comunidad de usuarios. No tenemos acceso para habilitar su capacidad de iniciar sesión en un sistema. Deberá ponerse en contacto con los administradores del sistema al que intenta acceder. --- Hello, Again, we are a community of users. We have not access to…

To get the work item key option you need to go through the External System Import option. Click the gear icon near your avatar and select System. Find and click on the External System Import option. You should see a screen like this. Click the Switch to the old experience option, and proceed with your import.

To go back to what I stated earlier, my original ticketing system was not on Jira. I was using FreshDesk before. I have important archived tickets in another place, so if I have something like INC028 in my archives and INC-28 in Jira, those two issues wouldn't be the same. That makes tracking confusing. From the article I…

If JSM and Assets are available another option would be to have the users defined as objects in a schema and include an attribute that can be used to identify the user as "internal" or "external", and work that into the filter rather than relying on group memberships.

Indeed that does sound like an authentication problem. The token you are providing is either not encoded properly, or you did not get it in its entirety when you copy/pasted it. You might try generating a new token, encoding it, and using the new encoded token. I've also seen quirks in automation rules where the rule…

Hello @Angelica Pauli Going from 1 account to 2 seems reasonable. Going from 1 to 10 might even seem reasonable to your Org Admins. I suggest you talk with them about what they think a reasonable number is.

Hello @Angelica Pauli Welcome to the Atlassian community. I see that you posted a related question on this article: https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/A-Guide-to-Service-Accounts-in-Atlassian-Cloud-Part-2-Setting-up/ba-p/3185888 Here is my opinion. Cons: - The burden on your Org Admins to…

Hello @Stuart I apologize for not responding sooner. The notification of your reply seems to have gotten lost in the volume of email I receive. I think you are asking for insights on how an HR team would use Confluence as part of their candidate recruitment process. Is that correct?