Trudy P Claspill Community Champion

Hello @Fuji If you want a field to be required only when transitioning an issue to a specific status (i.e. Resolved) then in a Team Managed project your would need to add a Rule to that transition to make the field required. However, in Team Managed projects it is not possible to show a pop-up during the transition to let…

Hello @Marko Belovukovic This seems to be a duplicate of your question posted here. https://community.atlassian.com/t5/Advanced-planning-discussions/All-in-Endpoint-or-Enterprise-version/td-p/2722029

Bonjour @Fitah R_ , Bienvenue dans la communauté Atlassian. Il s'agit d'une communauté d'utilisateurs des produits Atlassian. Nous ne pouvons pas vous aider directement avec les problèmes de paiement. Vous pouvez contacter l'équipe de facturation, de licence et de paiement via cette page Web.…

There are API endpoints for Remote Links, but I have never used them. https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/issue-getRemoteIssueLinks

I think I misunderstood your statement. When you said the admin found 46 emails received I read that to mean that Jira had received 46 emails from users, such as their replies to Jira notifications. Now I understand that you meant the admin was trying to count how many emails had been received by users where the emails…

Hello @Vincent Lau Welcome to the Atlassian Community. With that message, as it states, if the problem persist it is recommended that you contact Atlassian Support. That would be done at https://support.atlassian.com/contact/#/ However, if you are on the free subscription, as the tags on your post indicate, then you can't…

I have had some oddities with the Enhanced Search sporadically where I have typed in the JQL directly on the screen but it says the JQL is invalid or gives an odd result. I've never figured out why. But if I use the helper to create the same JQL, then it works. When using the helper there is a button at the bottom right…

I recommend that you reach out directly to Atlassian Support, if you are using a supported version of the product.

You're welcome.

Hello @Yong Yang Have you reviewed the constraints on that feature that are described in this document? https://support.atlassian.com/user-management/docs/log-in-as-another-user/ You can’t use this feature to: * log in as a user who has the same role as you or higher (meaning, if you're an site admin, you can’t log in as…

No problem. Your administrator's audit of how many emails Jira received unfortunately doesn't have anything to do with the Email notification limit. According to documentation provided by Atlassian, on the Jira Free plan there is a limit of 100 notification emails per day. The Automation Rules Service Limits also mention a…

Hello @Youmna Alomari Can I adjust the JQL for the Future swimlane to hold the tickets that are beyond the next month + duedate empty? The JQL to satisfy that requirement would be: duedate is empty or duedate >= startOfMonth(+2) If the current month is June then startOfMonth() = June 1 If the current month is June then…

Hello @Hanna Karlsson Welcome to the Atlassian community. No, it is not possible to change the name of a standard issue type (ie Epics) for only 1 company-managed project and not affecting all other projects. Company Managed projects use globally defined issue types. If you change the issue type name globally, it affects…

Hello @Johnathan No, you cannot convert a subtask to a level 0 (standard) issue type and keep its parent set to another level 0 (standard) issue type. Jira does not allow an issue to have a parent that is at the same level. The parent issue must be in the level above the child. The Issue Type Hierarchy indicates which…

This post is a duplicate of your earlier post to which an answer has already been provided. https://community.atlassian.com/t5/Jira-questions/What-are-the-capabilities-of-access-control-on-the-issue-type/qaq-p/2726602 Coincidentally I have also already addressed those same questions in a post from a different community…

Hello @Kevin Meboe Welcome to the Atlassian community. The Email Notifications limit applies to all outgoing emails. That includes the notifications from Notifications configurations in projects and emails sent from Automation Rules. Also you made this statement: I confirmed with our system administrator that our…

As indicated by the Log action, the status value that the subtasks are attempting to be transitioned to is In Basket rather than Intake Validation. You are changing the trigger issue to Intake Validation as part of the rule. If you want to get that status by copying it from the trigger issue, you will have to add a…

Hello @Guenter SolyMar Now I have an issue also while updating my current server to v9.12.9. What is the problem you are having with updating your current server, with the expired license, to v9.12.9? Addressing your question about security updated and bug fixes, as per this document…

Hello @Ross Curtis The second screen image from the video is misleading. In that image it shows that the issues being displayed have been filtered to those that are children of only one epic. In the sprint only 3 of the 39 issues in the sprint are displayed. Coincidentally two issues not in the left-most column, but still…

I was running through attempting to recreate this rule in my own system and I noticed something I did not notice previously. Within the branch you have a Condition that the Team field is not empty, and that is actually the step that is failing. In my environment in the Issue Fields Condition the built-in "Team" field is…

Hello @Roy Perhaps we have a language barrier. Is English your native language? You are asking more than one question in each of your points. 1. Can access to a new unique issue type be limited to Create and View for a specific group of users? Answer: It depends. If you only have native Jira functionality, then the answer…

To which status do you want to set the subtasks; In Basket or intake Validation? In the workflow do you allow issues to transition from any status to any status? Can you share the workflow diagram with us? What are the status values for the subtasks when this rule execution started?

Is the Original Estimate field on the View/edit screen for the issue that triggered; the "Other requests" type issue?

@Martin Vali Yes, this is by design for a Business project. There is a change request to allow this to be configured. I don't have the request ID handy, but I'll find it and add it here later.

Hello @scherdin Jira doesn't keep versions of boards. The two of you may be accessing entirely separate agile boards. The URL for the agile board will include a unique numeric ID for the board. Compare the URLs for the boards the two of you are accessing to see if it is the same or different boards. Jira does allow…

How did this work out for you? Did the migration take less time than you expected?

Adding to this... You said you wanted to display you Initiative issue type instead of Epics. Does that mean you don't intend to use the Epic issue type? If that is the case you could rename the Epic issue type as "Initiative". The issue type would be treated like the original Epic issue type, as a parent to the standard…

Hello @scherdin You marked my response as Answer Accepted. Did you find the root cause of your issue? If so, can you share that here to help others learn from your experience?

You should provide that feedback directly to Atlassian. You can use the Feedback option built into the Jira application. Or you can ask your Jira administrators to open a support case with Atlassian.

Hello @Waan - Anothai Welcome to the Atlassian community. We are a community of users of our own Jira products. We don't have access to your system. The message is pretty clear. Either the issue doesn't exist or you don't have permission to access it. Have you been able to confirm with another user that the issue actually…