Trudy P Claspill Community Champion

Thank you for those screen images. That is helpful. What you are showing is two Organizations, each with a site. The murtasfabio site has recently had a Jira subscription. If you hover over the exclamation point you may see a hover message that says "App offline". Can you navigate to https://admin.atlassian.com/billing ?…

Hello @Maurice Adams (Disclaimer: I don't have much experience yet with creating Rovo agents.) Does the Rovo agent respond with the key for the created item? If not can that be added to you get some confirmation of the actual issue it created?

Good point. I have not actually worked with a JSON import before. In my internet searches I found this bug that was closed as Can't Reproduce. JSON import does not import history items I found a few other issues related to JSON import and history items. So far I have not found any Community post that indicated successful…

Hello @Raychel Welcome to the Atlassian community. Did you set up a subscription to an Atlassian product at some point, such as Confluence, Jira, or Loom? You must first cancel all your subscriptions to Atlassian products. When those cancellations have been fulling processed then you will be able to delete you user login…

Why does the filter need to know the names of the Components in advance? Create a filter that selects the issues you want; i.e. project=CS and component is not empty Add in the criteria that means "were handled". Does that mean that were resolved? Does a time frame need to be applied? Save your filter. In a dashboard add a…

This KB contains some useful information about logs. https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-data-center-1027120387.html This KB talks about the error you received.…

Thank you. Can you explain though why you are trying to do this with an automation rule as opposed to another method.? Why not use a saved filter and present the information within Jira in a Dashboard, for example.

Hello @Arun Shanmugam Welcome to the Atlassian community. Have you reviewed the logs to look for information related to this error? Have you tried uninstalling it and reinstalling it?

Hello @조형진 Welcome to the Atlassian community. We are a user community. We don't have access to that Confluence instance and have no access to look up the administrators of it. Given that the system is telling you that the logged in user does not have the necessary permission, then the user clearly must not have…

Thank you for that additional information. Why are you using an automation rule to gather the information? 

Hello @Michelle Santos Welcome to the Atlassian community. Does the login succeed on some computers but not others? If so are the computers connected to the same network? If not connected to the same network can you change the network connections to if the response is the same based on the network connection versus the…

Hello @Fabio Gianni Murtas Welcome to the Atlassian community. As a Free subscription customer you can still contact Atlassian about issues related to your subscription through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/ Can you provide any screen images to help illustrate what you are…

Thank you for taking the time to provide those answers @Jonathan Carvalho . Are you receiving in-app notifications (the bell icon near your avatar) for the activities in the work items?

@Isabella Musial With the changes I suggested are you still experiencing issues? Is there a reason to retain hard coded issue keys in your rules, or were you doing that just for testing?

Hello @Jonathan Carvalho Have you checked your spam/junk mail folders? Have you reviewed the Notifications settings for those Team Managed projects? Space settings > Notifications > Settings By default the notifications will go to Reporter, All Watchers, and Assignee. Do you or your colleague fit into any of those…

Hello @Elbert Grigoriy Welcome to the Atlassian community. Component is a multiple-selection field so you cannot effective group issues based on Component. How would you expect the results to appear for a issue that has multiple component values? Can you tell us about the problem you are trying to solve, where you think…

Hello Timothy, Was the reference document I supplied enough for you to figure out how to modify your Queue filter? Do you have additional questions on this topic?

Adding to what @Bill Sheboy said... The option to check the links of the newly created issue to find the "clones" link and then get the source issue from that can itself be tricky. So I advocate for the other options - a custom field specifically for the key or formatted text in an existing custom field ensuring no other…

Hello @Timothy McKay Does this concern a Service project? If so, the issues that appear in a Queue are selected based on a Filter. You would need to change the Filter for the All Open Queue to exclude the issues in the Pending status. Refer to: https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/

Hello @Laura Briscoe I found this KB, but it seems to be focused on granting access to all spaces. https://support.atlassian.com/confluence/kb/how-to-bulk-update-space-permissions-to-add-a-group-or-an-user-to-multiple-spaces-at-once/…

Hello @Sam Seifert Welcome to the Atlassian community. I have flagged your post here to raise it to the attention of Atlassian Team members. They should get back to you within 2 business days.

Hello @Steve Caprio Welcome to the Atlassian community. Does this concern a Company-managed project or a Team-managed project? In a Team Managed project when you remove options in a Dropdown field configuration where that value has been used in issues the data will remain. However if you edit those fields you will no…

I notice your post title says "confluence" but you posted in the Jira Questions forum. The same information I provided applies to Confluence subscriptions.

Hello @gabrielb Welcome to the Atlassian community. Your post tags indicate you use a Free subscription. Is that correct? When was the last date (approximately) that any user logged in to your Jira instance? Atlassian has a policy of deactivating and ultimately deleting the data for Free subscriptions that remain inactive…

Hello @Devendra Dwivedi Welcome to the Atlassian community. As a user community we don't have access to your login account nor the system to which you are trying to connect. Have you ever been successful in trying to access that Confluence instance with the specified email? Is the Confluence instance owned/administered by…

Hello @Iker Gómez Eiras Is this a one time need or an ongoing need? If this is a one time or infrequent need I recommend that you explore the Copy Data option for copying data from one Jira Cloud instance to another. That would include the history of the work items.…

I am most excited about getting to see in person community members and Champions I interact with only online, and especially to meet in person for the first time another Champion who is also a co-worker!

@Flacks_ Alison _CMS_CTR_ You have not clarified if you are using Confluence Cloud or Confluence Data Center. If you click on the Help button near you avatar and select About, what do you see? Do you see a version number like 9.12.3 or one like 1000.0.0-dfb55ab03805? If you see the first, that is Confluence Data Center. If…

Hello @Vishen Naicker For future reference adding to an existing post authored by another community member as you did alerts only the people involved in that post. Your post is more visible to the larger community if you start a brand new post by clicking the +Ask a question button. With wider visibility you are more…

There is not a method to directly upload values into the configuration of a custom field using an import file. You must use some intermediate feature. The two intermediate features are the API, as suggested by @Marc -Devoteam- , or adding the values by importing issues that contain the values.