Trudy P Claspill Community Champion

Hello @Ketan Sanjeeva Rai Welcome to the Atlassian community. Can you provide a link to the articles you used and tell us where your experience deviated from the article information? If you can provide screen images from your experience that would be helpful. Obscure confidential information, since this is a publicly…

Just to be clear, I am not an expert in the GitHub/ Jira integration, and I don't have details about the internal workings. I am just using what I can find on the internet to make suggestions. Is a deployment actually occurring in Github? Are you manually triggering a deployment to an environment or using a Github action…

Try this filter. If it doesn't get you the results you want, let us know exactly what is wrong with the results. If an issue is included that you think should be excluded, tell us what attribute of the issue makes you think it should be excluded. If an issue is missing that you think should be included, tell us about all…

Based on the Audit log information the rule is not being triggered. That means that Jira is not recognizing that a deployment has occurred, or it is not recognizing that the deployment was successful, or it doesn't think the deployment has occurred in the specified environment. Are you using GitHub Cloud or GitHub…

Hello @Antonio Koronios #1 The only time you will see cards for Subtasks on the Board view is when you set the Group By option above the board to Subtasks, and the parent issue is on the Board. A change request about this exists here: https://jira.atlassian.com/browse/JSWCLOUD-18064 Likewise in the Backlog screen Subtasks…

Hello @Devi Gattu Welcome to the Atlassian community. Please provide more information about what you are trying to do. Are you trying to change the filter so that the results won't include unassigned sub-tasks? When you say you want to "complete" the subtasks do you mean you want to transition them to a specific Status?

Hello @[deleted] When you ask for help with an Automation rule not doing what you expect or intend there are two things you should provide that will help us help you. 1. Provide screen images showing the entire rule and the details from the Rule Details page and for each step in the rule. 2. The details from the last…

Olá @Iosnir Siqueira , Qual é o tipo de projeto listado na página Exibir todos os projetos? Qual modelo de projeto você selecionou quando criou o projeto? --- Hello, What is the project type, as listed on the View All Projects page? Which project template did you select when you created the project? Why isn't Jira creating…

Hello @Daniel In Did you try again later, as advised by the message? If you are still having an issue then I recommend that you open a support case with Atlassian Support at https://support.atlassian.com/contact/#/

Hello @kurnia_asyari Welcome to the Atlassian community. The Bulk Change feature doesn't support editing the Request Participants field. As a work around you can create an Automation Rule. Are you familiar with that feature? https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Hello @Thrisha In the tags you added "addon-com.j-tricks.jql-plugin". Do you mean that you have the JQL Tricks Plugin in your environment? You also have tags for "pocketquery" and "jqlquerybuilder". Those don't apply to Jira Cloud, but your other tags indicate that this is a question about Jira Cloud. Can you…

Hello @Donna Bacich Welcome to the Atlassian community. Are these Managed user accounts? Apparently for those you can add properties, though I have not actually tried it. https://support.atlassian.com/user-management/docs/update-roles-and-properties-for-jira-users/

Hello @M_Bugrahan Ceran Welcome to the Atlassian community. When was the last time you were able to access it? What happens now when you try to access it? Do you have a Free subscription or a Paid subscription? If you have a Free subscription have you accessed it sometime before this in the past 120 days? Free…

Hello @Kevin Paul Based on the screen image you provided listing the Automations, this appears to be a Team Managed project and you appear to be a Project Administrator for the project. Is that correct? In a Team Managed project there is a very limited number of actions you can execute after the transition completes (Post…

What is the filter for the board? What exactly are you trying to drag and where are you trying to drop it? Can you use a screen recording tool, or a series of screen images, to show us what you're trying to do? I did notice that it can be a little picky about where you "grab" the issue. If you grab it where the issue key…

Hello @Dilip Angal Welcome to the Atlassian community. Have you referred to this documentation? https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/ You must be an Organization Admin to remove a user entirely. If you suspend the user's access they will no longer be counted against the user total for…

Well, yes, there is a problem with your filter. You are asking it to select issues that have a resolution date before May 5, 2024. The result will not include any issue resolved after that date. project = xpto AND resolutiondate >= 2023-10-01 AND resolutiondate < 2024-05-05 If you want to include issues resolved after that…

Hm, okay, how about this. Create a filter that selects the issues based on status being Test, Assignee being a particular Tester, and the Updated timestamp being "old". You can create a generic filter like this: project = insert your project here and status = Test and Assignee = currentUser() and updated =<…

You can drag and drop both to change the parent of an issue and to change the issue's ranking compared to other issues (assuming the board's filter uses ORDER BY Rank). Do note that only Epics and their children will display. If you have issues that do not have an Epic as their parent, then will not display in the Timeline.

Hello @Jason Chayer No, that is not possible. The Timeline view shows issues based on the parent/child Issue Type Hierarchy relationship. It can show Epics with their children nested below them. It cannot show nested issues based on generic issue links, in part because any given issue can be linked to multiple other issues…

Hello @Karine Girard Welcome to the Atlassian community. As a reference, you can learn more about working with filter results here: https://support.atlassian.com/jira-software-cloud/docs/work-with-search-results/ You would first want to change the view of the search results to List View. That would present the results in a…

Hello Drew. Jira does not record "days since" something changed in specific fields. The date that things changed is recorded in the issue History entries, but there is no simple way to get a specific history entry or history entries related to specific things. There is a special JQL operator called CHANGED that can be used…

Hello @Drew McManus If you can develop a filter to find the issues you want, you can subscribe to the filter and receive its output periodically in an email. The trick is you have to be able to identify which issues are of interest. if an issue hasn't been looked at by the QA tester or number of days since the card was…

Hello @Santosh Prajapati You could do this through an Automation Rule. Construct a JQL that selects the issues that all need to be linked to the same issue. You can use an Automation Rule with a Schedule trigger to run the JQL to select the issues. In the rule add an action to link the issues to an issue key your specify.…

@Mikael Sandberg Actually issue linking specifically cannot be modified through the Bulk Change operation.

Hello @Hadas Virtzberg Welcome to the Atlassian community. There is no method in the native Jira Cloud UI to search for filters based on the JQL they use. Also it is not possible to access the backend database directly, which is what I would recommend if you used self-hosted Jira Server or Jira Data Center. Have you…

Hello @Darby Kim For multiple Team Managed projects you would need to create and save a filter that retrieves the issues from all the projects of interest. If you created an Agile board from that filter you would not be able to get the Calendar view associated with that board. That specific Calendar view is available only…

@Bharath Shetty You can find pricing information in the Atlassian Marketplace listing for the app. https://marketplace.atlassian.com/apps/1223898/dashboard-hub-for-jira-reports-charts?tab=pricing&hosting=cloud

Hello @Alex Sander I have not been able to find (through internet searches) a method that specifically uses that ScriptRunner module. If you are open to using a different third party app I found several in the Atlassian Marketplace when I searched for "status colors":…

Hello @Lucy Chien, Chialing When you say "work item" do you mean Jira issues? Are you working with issues in a Team Managed project or a Company Managed project? You can get that information from the Type column on the View All Projects page under the Projects menu. You can hide entire projects from view based on the…