Trudy P Claspill Community Champion

Your ask was for a rule that would update the start date of a dependent task based on an update to the due date of the task on which it depends. In addition you wanted the dependent task's due date updated in such a way that the original duration of the dependent task remained the same after its start date was updated. *…

Can you share your solution so others can learn from your experience? If you create a separate Answer thread you can also Accept your own Answer to mark your question as Solved. That helps others find posts with verified solutions.

Hello @[deleted] Welcome to the Atlassian community. You can find free, self-paced training at https://university.atlassian.com , including training courses for application administration. Regarding the migration, Atlassian provides a lot of guidance documentation. Here is a starting point:…

Hello @Edoardo Lucat Welcome to the Atlassian community. issueFunction is a JQL capability added by a third party app, like ScriptRunner. Due to architectural differences in Cloud it can't be used directly in native JQL entry fields. Instead the filter has to be created and saved through the screen provided by the third…

@Chaya Can you tell us the field type for customfield_12344? The name of the field is not the same thing as the field type. Is the field a Text field? I it a Date/Time field? Is it a Date field? Using the Log action is a debugging technique you can use to confirm the values you are reading and calculating are what you…

According to the documentation for change log https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ ...the correct method for accessing the smart value for changelog is: {{changelog... Not {{issue.changelog.... Also check out the example provided in that document for accessing the fromString…

Looking at your issue type Condition I see that it says "Subtask" but in the JQL "Sub-task" is used. Change the JQL to use Subtask

What type of field is customfield_12344? Have you used a Log action to confirm that the days variable actually contains a value? Have you used a Log action to confirm that customfield_12344 contains an valid value? You can also use Log actions to print out each stage of the construction of the smart value you are trying to…

The rule will have to be adjusted to use the fields you're actually using for the starting and ending dates in your issues in the Conditions and in the smart values. Note that field names in smart values are case and spacing sensitive, and if you have multiple fields in your Jira instance that have identical names they you…

What I am referring to is where I used "startdate" and "duedate". startdate needs to be changed to the actual name of the field that you are using to record your starting date in your issues. * If that actual field name is Start date then that is what you need to use in the rule. * If the actual field name is Start Date…

Hello @James Phonesavanh Welcome to the Atlassian community! When asking for help with an Automation Rule it is helpful to use if you provide screen images that show the entire rule and the details of each step. Sometimes there are typos, or context is affecting the outcome, and we can determine that only if we can see the…

Hello @Chaya Try removing the curly braces that you have around days in your JSON code, such that it becomes ...plusBusinessDays(days)...

Hello @Yang, Nini Welcome to the Atlassian community. What is the field type of the custom field? Is the custom field a multi-select Issue Picker field? For a multiple selection list I believe you need to declare each value you want to add as a pair inside of curly braces and use "value" as the key. {"value":…

is it supposed to be: {{issue.duedate.diff(issue.startdate).days.abs}} Yes, indeed! You caught a typo I made! but it is still not showing a change to the start date of B when I edit the start date of A. Hopefully this is a typo on your part. ;-) Your sentence above says you are expecting that making a change to the start…

Hello @Jane Mitchell Thanks for the clarification. I have attempted to recreate your scenario and I am not encountering the same problem. In my rule I was able to execute the action to set the issue to the more restrictive Issue Security Level and then execute the action to change the issue type. The only things that…

Hello @Christine Davis Welcome to the Atlassian community. Jira would need some sort of table for determining how to map the values. With an Automation Rule you can define a Lookup Table that specifies a "key" value and the corresponding value for that key. Using such a rule you could construct a table where values for…

Hello @Rich Scire The List View does not include an Export option. However, the List View is really just a somewhat different version of the Issues view. The same output can be generated in the Issues view, and there is an Export option on that view.

Hello @Janette Bruzgo Hello Trudy, Yes, i understand the confusion. In this case I am referring to an Atlassian subscription that I pay for monthly. I used my personal JIRA to manage my work life. I am its sole user. Thank you for that clarification. Do you want to delete a single project within Jira or do you want to…

Providing a clarifying image to point out that the Mail Handler is what needs to be updated, to reference the Incoming Cloud Mail Server that was previously created.

Hello @Charlie Wright Welcome to the Atlassian community. When asking for help with an automation it will help us help you if you provide the following: 1. Screen images showing your entire rule and the details of each step. 2. The details from the rule execution log 3. A description in your words of how the results don't…

Hello @Jerrold - Empyra Your answer is may not be valid for the author's scenario. The option you showed is available only for a Kanban board for a Company Managed Software project or a Kanban board created from a saved filter. The Question is posted in the Jira Work Management forum and the user does mention Jira Work…

Hello @Muhammed Ayaz Welcome to the Atlassian community. Logins for Atlassian Cloud products are email addresses; i.e. ayaz_job2010@somecompany.com If you tried to login to Atlassian Cloud with literally just ayaz_job2010 then that would not work. You need to go to your company support team to confirm that they have given…

You're welcome! If my answers have helped solve your problem, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @Anders Hebert By "all their tasks" do you mean the task where the user is the Assignee currently? You said The "Your Work" area does not seem to help give this overview, as it just lists tasks assigned to you. Is the problem that it is a list, or that it is only the tasks assigned to the current user? If it is the…

Hello @Marco K_ Thank you for providing the screen image of your rule. Can you also provide: 1. The details of the Schedule trigger? Specifically it would be helpful to know if you are running a JQL in that trigger and what that JQL is. 2. The log from the rule's execution. Get that from the page that you access through…

Hello @Janette Bruzgo People use the term "account" to mean different things related to Atlassian. Each user has an Atlassian Cloud User Account. This is the entity that contains you personal information like your name, email address, etc. To delete that account follow the instructions here:…

You are very welcome!

I alerted the AE about your submission!

Hello @Rachel Stein Can you explain the issue type hierarchy for your system? Are Feature and Capability issue types that you can create as child issues under an Epic directly? As @Mikael Sandberg showed, if you have the Parent field in your issues then that field will show the key and summary for an issues parent issue…

Hello @Toya R. Welcome to the Atlassian community. Do the subtasks from the second image show in the Board/Active Sprints view? Is the source project for the board a Team Managed project or a Company Managed project? If it is NOT a Team Managed project, can you share with us the filter that is used by the board?