Trudy P Claspill Community Champion

Hello @Роскіна Єлизавета Welcome to the Atlassian community. Adding to this, since you are on the Premium plan you can use the following filter to get the initiative and all its descendant issues: issue = INT-001 or issuekey in portfolioChildIssuesOf("INT-001") ...where INT-001 is the issue key for your Initiative issue.…

Hello @shankar Welcome to the Atlassian community. I agree with @Robert DaSilva . If you use JCMA to perform the migration there should not be a problem. If the field in your source system is the same field type and has the same configuration as the field in the destination Cloud instance, then JCMA will use the existing…

Hello @Nidhi singh Without a third party app you have one option for finding information about issues where Due Date has changed at some point in the past - use the Jira REST API to retrieve issue change log information and parse through the logs looking for the information to indicate that Due Date was changed. A…

Hello @Farhad Babury When you say you want to copy the issues, due you mean absolutely all the data? * The issue history of all changes to fields and statuses? * All comments? * All Work Logs (if there are any)? * Links to other issues? I don't believe there is an "easy" method to achieve this without an app. Automation…

@Victoria Vlad Are you on LinkedIn? I can give you a link to the profile of one of our Account Executives who said he would respond to a DM there today if you sent one. https://www.linkedin.com/in/mustbenice/ Or if you are willing to let me know the first and last name you would provide on the Contact Us form, I can…

Absolutely! I work for Praecipio - https://praecipio.com . We are an Atlassian Platinum Solution partner. However I don't know that I can guarantee a response within a single day. I'm asking about that now from the team that handles the requests submitted through our website, and to find out if there is any way to get a…

@Joel Batac What if the field contains historic information about sprint the issue was added to previously, where the sprint completed but the issue remained incomplete? Does it remove those values too?

Please provide a screen image showing your complete rule. I can't tell you why it isn't working without that information. This is an example of such a rule. HOWEVER links are considered directional. When you remove a link two issues are affected. This rule will not necessarily be triggered by the issue you are viewing when…

Hello @Sid007 There is no known issue with using {{fieldChange.fromString}} in a smart value condition. It works fine for me comparing such a value. Your screen image does not provide any evidence that the condition does not work. That is why I asked if you would please provide both a screen image of your entire rule and…

@shiva kumar Gosul Jira does support deletion of issues. A user must have the permission to delete the issues. That is a project level permission. In a given Jira instance that permission may not be available and the administrators may elect to have users instead set such issues to a specific status, like Abandoned. So,…

For clarity in this community when we refer to "Jira Cloud" we are referring to the Software-as-a-Service Jira product that Atlassian hosts on their own servers. This term is not used to refer to the Jira Data Center product that clients self-host on instances in a Cloud provider like AWS. I asked about the content of the…

Disagreement is always an option. Since the CSV import options have changed there is no way for me to prove that the method I used works. All I can do is assure that it did, in fact, work. If all the issues in the project were deleted you could force a reset to a lower number in the same way it could force a reset to a…

Thank you for the additional information. So you found a work around. If you want to continue to debug the version that doesn't work, can you provide the following? How exactly have you "locked down" the one issue type? Can you share with us the security level configurations? Can you share with us the Permissions you have…

I'm not aware of any documentation specific to Jira Cloud, but personally used the method of explicitly declaring the issue key in the CSV file, executing an external System Import of CSV as a Jira Administrator mapping the CSV file issue key column to the Jira Issue Key field, and that would force the reset of the numeric…

@[deleted] Prior to the change that eliminated the CSV import to an existing project, that was a method that could be used to force a reset of the issue key numbering, though it was strongly advised to not do so because of the potential problems it could cause.

Hello @Jane Mitchell Welcome to the Atlassian community. When asking for help with an Automation Rule it will enable us to help you if you share screen images of your entire rule, details of each step, and the details of output in the rule execution Audit Log. Who is the Actor for the rule?

What type of project is it? Get that information from the Type column on the View All Projects page under the Projects menu. If it is a Company Managed project, a new project can be created that shares the configuration schemes of the existing project. That will not include any customizations to the issue Layout, but you…

Hello @Ismail Sanni As per this documentation https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/ ...a change to a Priority Scheme or changing which Priority Scheme is associated to a project is not recorded in the Jira Audit Log. The history section of individual issues will…

Hello @Steve Hooczko What problem are you trying to solve by restarting the issue keys numbering with 1 for the project? How many issues do you need to delete? Do you currently have permission to delete issues in that project?

Hello @Jason Kirschten Welcome to the Atlassian community. Solving this problem requires editing the workflow to change what transitions are available. To direct you to the correct path we need to know the type of project you are using. Get that information from the View All Projects page under the Projects menu. What we…

I'm glad you found the root cause. If my responses helped you figure out the issue please consider clicking the Accept Answer button to mark your post as Solved.

Hello @Violet Baker Welcome to the Atlassian community. I am not a member of the Atlassian team and I have no information about the factors that influenced their design decisions for that report. No, Jira does not natively provide a Dashboard gadget for that option. If you are willing to consider third party apps you might…

In that left side panel click on Project Settings. Then look for an option named Features and click that. Then in the bigger pane on the right look for an option named Reports and make sure it is enabled.

Hello @Olaf S Welcome to the Atlassian community. Reports is an option that shows in the navigation panel on the left when you are viewing an agile board. Not that is not a free-form, build your own report engine. It contains pre-built reports with some limited options for change parameters. You can use issue searching to…

Hello @Maureen Young Adding to what @Walter Buggenhout said, while you can't associate Issue Security Schemes to a Team Managed project they have an alternate Issue Security implementation you can explore.…

Hello @Tim Mazurco Welcome to the Atlassian community. It looks like currently there are no outgoing transitions from the Blocked status. If that is true, then the information in this community Article explains how to address that.…

Unfortunately there is nothing you can do on the system as a non-Admin to try to get that information. In the Jira product, if it has been activated by the Jira Administrators, you may find a "Contact Administrators" option under the Help icon near your avatar. They may not have activated that option. You can start by…

Hello @Jason Chayer Well, I've got good news or bad news, depending on your perspective. In my environment I have set the Hide Completed to 1 week and transitioned an issue 7.5 days ago, and it is still displaying on the board. However, my scenario was not identical to yours. My issue is in the right most column, its…

Hello @Terry Dance You can use the Lookup Issues action to execute a JQL to find the tickets linked to the target ticket. Set the JQL to order by Created ASC. That will put the oldest ticket first in the results set. To access information in that first item use {{lookupIssues.first.fieldName}} In that manner you can get…

Hello @Patrick Aupin According to this KB there is a smart value for the channel through with a JSM request is submitted. https://confluence.atlassian.com/jirakb/using-the-request-channel-type-property-on-filters-1188759288.html In that case they are using the smart value to set a field. But you should be able to also use…