Trudy P Claspill Community Champion

Hello @Mohit Verma Review the Customer Notifications configuration for the project by navigating to Project Settings / Notifications / Customer Notifications There you can modify the recipients of each notification. To send notifications to the Reporter and people with whom the request is Shared, the recipient should be…

Hello @Mateo Eidson The filter for the Kanban board selects the set of issues that will be included. The Kanban board functionality, with the mapping of statuses to columns, will divide the issues between the Backlog page/view and the Board page/view. The Board page/view will show all the issue in statuses that are mapped…

When you are looking at the board do you see a circle around the avatar the shows "Unassigned" when you hover your mouse over it? (You may have multiple avatars that show that same default image, so check for any that have the circle.) The circle indicates that filtering for that assignee is activated. If so, click on it…

Hello @Kris Dewachter I'm confused. Do you need to managed the sprints but cannot, or are you able to manage the sprints when you think the settings should not allow you to do so? You should not need the Product Admin access to be able to manage sprints if you have the Manage Sprints permission in all projects in scope of…

Hello @Angie Adams You should be able to use {{triggerIssue.parent.parent.key}} to get the key for the "grandparent" issue assuming that the subtask is the rule trigger issue. You could use that smart value to set the Parent field for the me issue you create. You may want to add a Log action in your rule to print the value…

If you want to vote for the change request you can find it here: https://jira.atlassian.com/browse/JSWCLOUD-21257

Thank you for sharing that screen image @Joe Fewell In order to create an automation to change the status of a related issue, we have to fully understand how the related issues are connected. That informs our decision about which components we can use in the rule to shift the focus from the story that triggered the rule to…

I had a typo in my suggestion which I have corrected. It needed to be startOfDay, not startIfDay

Hello @Jared G Branches are not an either/or construct. All branches in a rule will execute. You can put a condition in the branch to determine if it should continue executing, if the steps in the branch apply only under specific circumstances. You have such a condition in your first branch, but not in your second branch.…

Hello @Kris Dewachter What is your level of access in the Jira instance? Are you an administrator for those projects? Are you a Product/Jira Administrator. Based on my testing, a user with the Product Administrator will be able to Manage Sprints even it that permissions is removed from for the user within the permission…

Hello @Martyn Hughes-Dowdle Based on my experimentation the setting of the quick filters and the use of the “show quick filters” toggle is retained, but it is per user and per board. There does not appear to be any option for setting the Quick Filters option and “locking” that setting for an individual board, nor for all…

Hola @Carolina Araya Inay , Bienvenido a la comunidad Atlassian. ¿Qué pasos probaron exactamente los usuarios? ¿Cuáles fueron los resultados? ¿Recibieron un mensaje de error? ¿No obtuvieron los problemas que esperaban? Los usuarios deberían poder crear filtros basados ​​en cualquier criterio admitido. Sin embargo, si no…

Hello @Remy When asking for help with an Automation Rule it will enable us to help you more effectively is you provide screen images of your entire rule, each step in the rule, and the output to the rule execution audit log from when the rule runs.

Hello @Sherwin Soriano Values entered in the Labels field are global, not project specific.

Hello @Tony B Welcome to the Atlassian community. To get Captcha disabled you need to submit a request to Atlassian support through their support portal at https://support.atlassian.com/contact/#/ Where you have posted your question is a user community where we users of our own Jira instances help each other solve…

Hello @Admin IA Welcome to the Atlassian community. Are the projects Company Managed or Team Managed? Get that information from the View All Projects page under the Projects menu. Team Managed projects can have project specific custom fields. Even if the projects have fields with the same name, in a Team Managed project…

Hello @Sushama Shroff Welcome to the Atlassian community. What happens when you try to access the site?

Hello @See Masa Welcome to the Atlassian community. I am not sure that I understand your requirement. Can you try explaining it in more details and provide examples of issues you would and wouldn't want included in the results? If you want to find issues that have not had a Status change in the past N days you can use…

Hello @Barry Neilson What is the project type? You can get that information from the View All Projects page under the Projects menu. And if it is a Software project, what type of board is it; scrum or Kanban. If the project type is Business then it is by design that issues that have been set to a "Done" status and have…

Hello @Tharunkumar B Did you open a MOVE support ticket with Atlassian in preparation for your migration activity? How did you migrate the information? Did you use the Confluence Cloud Migration Assistant? If so, what version of that did you use? If you used CCMA, and if you believe that data has been erroneously changed…

Hello @Daniel LeBreux Welcome to the Atlassian community. It is possible that the user's email address has been blacklisted on the Atlassian side. An administrator for your Atlassian products or your Atlassian Organization can open a support case directly with Atlassian to check on that.…

Adding to this... The results of the filter may end up with issues from only a small number of projects where the Scrum Master has the necessary permissions, but Jira is not evaluating permissions based on the projects from which results are obtained. When projects are not explicitly declared in the filter Jira will…

Hola @Alma Leonor Arista Herrera , Bienvenido a la comunidad Atlassian. Para un tablero de scrum, solo los problemas en la columna más a la derecha se considerarán "completos" al final del sprint. ¿Están todos los problemas en la columna más a la derecha? Si un problema tiene subtareas que no están completas, ese problema…

I just tested moving an issue with a value in the system defined Labels field from a Company Managed Service project to a Company Managed Software project, and the value in the Labels field was retained during the move. Are the projects Team Managed or Company Managed? Are you using the Move function or the Clone function?…

Can you share your updated code, please?

Hello @Erfan Afthab Are all the issues in your board from just one project? What are the Project Types for the projects that are included in your board? Get that information from the Type column on the View All Projects page under the Projects menu. Your colleagues will need permissions to Browse each project that is…

Hello @Bailey Daguio If @Mikael Sandberg 's excellent suggestion does not solve your problem, please provide the following information: To what status are you moving the issue? And what is the color code of the status; gray, blue, or green? Are you working with a Team Managed project or a Company Managed project? You can…

Olá @BRENO CASTRO BARROS DA SILVA , Bem-vindo à comunidade Atlassian. Você pode fazer isso usando Propriedades do Fluxo de Trabalho. As propriedades do fluxo de trabalho são definidas para um status. A permissão Agendar problema é necessária para poder editar o campo nativo de Data de vencimento. Assim, você pode definir…

Hello @Dora Munguia Welcome to the Atlassian community! The referenced post talks about multiple types of visibility restrictions: - comment visibility restrictions - issue visibility restrictions Issue Restrictions cannot be implemented in a Free subscription, as documented here:…

Hello @Spencer F Robbins Welcome to the Atlassian community. You should be able to have more than one type of issue specified at the level above the Epics in the issue hierarchy. The issue type hierarchy does apply globally, so for all projects that use the specified issue types they will only be able to use the issue…