Trudy P Claspill Community Champion

Hello @Aline Camargo Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column of the View All Projects page under the Projects menu. The answer I provided to the original poster of the question concerned Kanban boards for Team Managed Software projects. Nothing has…

Hello @sai chinamuthevi The original estimate is not updating because your syntax is wrong. It appears that you are first trying to verify that both fields actually contain values. You can do that by adding Conditions to the rule rather than over-complicating the JSON code. (I used Start date and End Date in my example.…

Hello Sherwin, I have confirmed that I have the same experience. I have also found a few other community posts that mention the same experience. I have not yet found any mention of a change request on this topic. You could open a support case directly with Atlassian to ask about that. The work around is to go to the Child…

Can you provide a screen image where you are trying to link the child issue from Project B as a child of an Epic in Project A? Typically when trying to make an existing issue a child of an existing Epic, you need to execute that action from the child issue, not from the Epic issue. But your statement makes it sound like…

Hello @Sherwin Soriano Can you provide a screen image where you are trying to link the child issue from Project B as a child of an Epic in Project A? Are either of these projects a Team Managed project? Get that information from the Type column on the View All Projects page under the Projects menu. Based on my…

Please provide the data that you are providing in the API call, aligning with what the documentation specifies as required and valid input. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-workflows/#api-rest-api-3-workflows-create-post If you are using variables within the data, please provide the…

I have confirmed that the Labels gadget on the dashboard will show only label values used in the field you specify in the project you specify. It will not show all possible values used globally for the field. I did test a specific label we used in Project A, when I went to Project B, I cannot see the same label input, its…

I suspect, but have not tested, that the Labels values you see are the ones that have actually been used in issues in the specified project. I'll text that theory when I have time. You could do some testing yourself by creating filters to search for issues in the specified project where the Labels field includes the values…

Hello Emma, Refer to this documentation https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/

For the Due date field try this: {{issue.Due date.plusYears(1)}} And for Start date try this: {{issue.Start date.plusYears(1)}} You can reference current data in the issue currently in focus in the rule using the {{issue}} object. Follow that with the field name, which is case and spacing sensitive. For more information…

Hello @Brandon Monahan Yes, it is possible. Can you show us screen images that show the details of the Edit Issues steps in the rule?

Hello @Manuela Duque Have you reviewed the information here? https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/ Do you have the permissions necessary, for your company's billing experience, to update the payment method? If you are running into a roadblock where you cannot continue to…

Hello @secutechconsultingservices The short answer is no. Team Managed projects don't use the Schemes that are used by Company Managed projects to define the project configuration elements, like Issue Types and Workflows. You would need to first set up your Team Managed project with the Issue Types and workflows that match…

@Dave Blazek Did one of our responses help you solve your requirement? If so, please consider clicking on the Accept Answer button above the relevant response.

@Allen Chen You would have to make copies of all the schemes used by the dummy project, and associate those to Project A. Then make changes to those new copies.

Be advised that we are a user community, not specifically Atlassian support engineers. We can ask you questions and try to suggest things to look at, but we cannot access your system or your billing account information directly. If your company has been paying for a subscription then the admins should be able to raise a…

Hello Luis, When was the last time anybody from your user base logged into the environment, prior to you logging in and finding the data was absent? Were you operating in a Free subscription, or were you paying for your subscription? Are you one of the users that is an Administrator for Jira, or an Administrator for your…

Hello @Luis Genao Welcome to the Atlassian community. I do not see any active incidents for Jira Work Management as of the time you posted your question. The most recent issue is from 8 hours ago, and your post is from 1 hour ago. What is the exact symptom you are experiencing?

Hello @Brandon Monahan Welcome to the Atlassian community. Can you show us screen images that show your entire rule, and that show the details of each step in the rule? When you say "it won't let you" change the start date, exactly what do you mean? Are you getting an error message in the rule execution audit log? Or is…

Hello @Casey Gould #4 is not an option. You are correct that the IF/ELSE option is not available under a Branch. Can you clarify this point? based on which of 3 filters the Parent is in. Exactly what condition are you trying to apply here to determine the group to whom the email should be sent? One alternate option I can…

Olá @Vinicius Galvao , Bem-vindo à comunidade Atlassian. Sim, isso é possível. Consulte esta documentação sobre migrações de nuvem para nuvem: https://support.atlassian.com/organization-administration/docs/copy-product-data/ --- Hello, Welcome to the Atlassian community. Yes, that is possible. Refer to this documentation…

Hello @William Kahn Atlassian strongly recommends against making any direct updates to the database due to the possibility of making them incorrectly and corrupting the database. Having said that... There are tables in the database that hold the JQL for saved filters (searchrequest) and the JQL for Quick Filters…

Hello @sai chinamuthevi Have you tried to create this rule? Please show us what you have so far. What event do you want to trigger the setting of the Original Estimate field? Will that be when the issue is created? What if Start date or end date is changed? Do you want the Original Estimate changed? What if Start date or…

Hello @Ravi Prasad Is the workflow for a Team Managed project or a Company Managed project? What type of rule/validator are you trying to add? Please show us the code for the call you are making to the API.

Hello @Digvijay Singh Gehlot You can find some useful information in this KB: https://support.atlassian.com/automation/kb/automation-for-jira-how-to-clear-the-parent-link-field-when-an-issue-is/ You can use an automation rule to accomplish your requirement. You will need to identify the custom field ID for the Parent Link…

Hello @Emma Hamlin Can you clarify what exactly you are referring to when you say your "Atlassian account"? Do you mean that you want to keep the acquired products as separate URLs but have them grouped under your current Atlassian Organization? Do you mean that you want to keep them in a separate Atlassian Organization…

Hello @Kris Dewachter I'd like to suggest a change to your filter as a test. Currently your board filter uses: category = "Software Development" Please try replacing that with selection of the three specific projects: project in ("SW Demo 1", SW Demo 2", "Epics") Let us know if you are able to manage sprints in the board…

Hello @Andrei Solovei Have you reviewed the timeline provided in the following document, looking at the timeline specific to the billing experience available for your organization? https://support.atlassian.com/organization-administration/docs/delete-your-organization/#How-long-will-it-take

Hello @Sherwin Soriano Can you provide a screen image of what you see where it is telling you that the label is per Jira project? What are the project types of the projects you are using? Get that information from the Type column on the View All Projects page under the Projects menu. What is the name of the field where you…

Hello @Jim Baker Per the documentation: https://docs.easyapps.app/documentation/getting-started-label-manager-by-easy-apps#Gettingstarted:LabelManagerforConfluence-Wheretoaccesstheapponceinstalled You should be able to find the app in the left-side navigation panel under Apps. The documentation does not say that the app…