Trudy P Claspill Community Champion

Hello @Amy Mavin Welcome to the Atlassian community. Atlassian does not appear to have PHIPPA compliance at this time. Refer to: https://www.atlassian.com/trust/compliance/resources?region=canada&

Hello @Roman Kulkov Welcome to the Atlassian community. You can learn about upcoming Atlassian Community Events here: https://ace.atlassian.com/

Hello @Katie O_Neill Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. What is you level of access? Are you an Administrator for the Project? Are you an Administrator for the Jira Application?

Hello @Jesse Ortega Jr Reviewing the documentation for the endpoint: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-search-get ...that endpoint returns paginated results, and the maxResults parameter by default is set to 50. You need to call the endpoint multiple…

Adding to this... Subtask issue types cannot be associated with a Request Type. https://jira.atlassian.com/browse/JSDCLOUD-1422

What do they actually see? Can you get a screen image? Have they tried another browser? A private browser window? Logging out and back in? Clearing their browser cache?

Hello @Jedsada R_ What do they see when they try to view your dashboard? Do they see gadgets with no data? Do they get a message that they don't have permission to see the dashboard at all? Are the users licensed users of the Jira product?

Adding to this... In a past Jira DC environment we used and really like the DC version of this app: Delegated Project Creator for Jira It allowed us to create project templates based on combinations of Schemes. It allowed users to Request a project based on selecting one of the templates. And it allowed us to specify…

Hello @Pedro Webster What is your goal in archiving the projects? What problems are you trying to solve with that? Based on what you said, it sounds like the data content needs to remain visible/searchable. Is that required for all users who previously had access to the project while it was "active"? Are you trying to…

Olá @Bruno Peixoto Almeida , Com a funcionalidade nativa do Jira JQL não é possível ter critérios que comparem o conteúdo de um campo com o conteúdo de outro campo. Você está disposto a considerar adquirir um aplicativo de terceiros para atingir esse objetivo? --- Hello, With native Jira JQL functionality it is not…

Olá @Bruno Peixoto Almeida , Você está trabalhando com problemas em um projeto Jira Service Management, projeto de software ou projeto Business/Work Management? Obtenha essas informações na coluna Tipo na página Exibir todos os projetos no menu Projetos. Com a funcionalidade de consulta nativa do Jira isso não é possível…

It appears that the visible fields can be managed in the Project Configuration settings, per the documentation: https://docs.warsawdynamics.com/content/51354/external_share_for_jira_documentation/116195750/116195351/116195891

I can't address why the rule may have worked in the past when triggered by users who, at the time, didn't have access to all the projects in the rule scope. To dig into that would require having evidence that the rule worked at that time, who triggered the rule, evidence of the Projects that were in scope at the time, and…

Hello @Andressa Felix Welcome to the Atlassian community. You have posted your question in the Jira Service Management forum. Do you want to work with a Jira Service Management project, or are you intending to work with a Jira Software or Jira Business/Work Management project? In addition to those three project types, each…

No, it is not possible for a user to set individual preferences to block notifications based on the sender of the notification.

Hello @Carine THUILLIER Welcome to the Atlassian community. Refer to this document for the System Requirements for JSM Data Center. https://confluence.atlassian.com/servicemanagementserver/installing-jira-service-management-939926011.html

Hello @Jasmina.Muhic Welcome to the Atlassian community. Whenever asking for help with a rule it will enable us to help you more effectively if you provide: - a screen image showing the entire rule - screen images showing the details of each step of the rule - a screen image of the rule execution log output On the Rule…

Hello @Paula.Murphy Short answer - you need to remove the field from the all Create, View, and Edit screens and from any Issue Layouts where you have added it. When you add the Resolution field to a screen the field will require an entry and will pick a default value. You cannot clear the field once you have it on a…

Hello @Esteban Halabi First, in your Lookup Issues action you need to change your JQL. As it is written currently it is retrieving all the Facturas issues, not just the ones under the Epic. Add to that JQL: and Parent={{issue.key}} If that doesn't fix your rule then please share the details of the Edit Issue step. As an…

Hello @Mahesh - ATDW Welcome to the Atlassian community. How exactly would you evaluate that a given issue is on time or delayed? You mentioned the Due date field and Time Tracking, but what criteria would you use to evaluate that data to make your determination about the issue being on time or delayed? Would the Status of…

Related to the first image in your original post: Can you post a screen image that shows the full browser tab contents? You can obscure confidential data. Example: the items boxed in red are the things I specifically want to see.

hello @lorena test Welcome to the Atlassian community. Can you get a screen image from the user of how they set their Notification preferences? There are different settings for Email Notifications and In Product Notifications. Also, does the user just want to block the notifications from the Automation while still…

Can you provide a screen image of one of the missing epics that shows enough information that we can see the issue key and the current status of the Epic? Example:

Thank you for that additional information. Can you show the status/column mapping information that is available when you navigate to Configure board? Can you provide a screen image of one of the missing epics that shows enough information that we can see the issue key and the current status of the Epic?

Hello @Julia R. Have you reviewed this document, and followed its guidance about formatting your input file? https://support.atlassian.com/jira-service-management-cloud/docs/prepare-your-data-for-importing-into-assets/

Thank you for that additional information. The options I showed don't apply to a built-in board that comes with a Team Managed project. Can you show us the status/columns mapping for the board? Please provide a screen image that shows all the columns. What is the Status that is currently assigned to the Epics? If the Epics…

Hello @Natsuki Sacks What is the type of the project you are using? Get that information from the Type column on the View All Projects page under the Projects menu. When you are viewing the board and the click the ... button in the upper right corner and select Configure board, what do you see?

Hello @Natsuki Sacks Welcome to the Atlassian community. What type of project is the SV project? Get that information from the Type column on the View All Projects page under the Projects menu. On this board if you click on the ... button in the upper right corner (above all the sprints, not in the header for each sprint)…

Can you show us the configuration/fields of your Team Managed project, specifically showing us the Old Computer field? TM Business projects don't have a native field type that can link to Assets, and trying to re-use a globally defined Asset Object type custom field doesn't work in my environment - the field is not visible…

It might be. I haven't done a lot of experimentation with CSV imports to Team Managed projects. And I haven't experimented much with the new import process that can be used to create a new Project during the import. I don't know how it handles fields that match system or global custom fields vs. fields that might be…