Trudy P Claspill Community Champion

There is a Customer Permissions option within Project Settings. How do you have that set? Do you have only JSM enabled in your instance, or do you also have Jira enabled? Are the users granted only Customer Access to the product, or are they also granted regular User Product Access?

Hello @Tenzin Lodhen Welcome to the Atlassian community. When you say "organization" do you mean an Organization defined within the Jira Service Management application? Or do you mean all users that have access to your site, both agents and customers?

Hello @Matthew Barber What error are you getting? Are you executing a JQL as part of the Scheduled trigger?

Hello @Infra MFM Welcome to the Atlassian community. Are you using Jira Cloud or Jira Server/Data Center? What do you want to do with the backup data? Do you need it in a format to restore it to another Jira instance? Do you use third party apps? Data that is generated through the use a third party app may not be included…

Hello @Steven Hawes Welcome to the Atlassian community. What exactly do you mean by "restrict" the field? Do you not want the people with whom you have shared the issue to be able to see the field content? Do you want them to be able to see it but not edit it? Which External Share app are you using? Have you reviewed the…

Yes, that is by design. I believe you can update it by using a CSV file that includes the issue key, the issue summary, and the Resolution value you want for each issue you want to change. That can be imported through the External System Import option, using the old import experience, to update the existing issues. I…

Hello @Christy Kennedy If you are using the Checklist for Jira app from HeroCoders, they have provided documentation for how to create such a rule here: Close Issue If All Checklists (Including Global Checklists) Become Complete 

Hello @Mike Albanese You should not have the Resolution field on the Create Issue or View/Edit Issue screens. The field requires a value to be entered when it is present on a screen. The only screen(s) the field should be on would be Transition Screens; custom screens that you elect to present when changing the status of…

Are the source issues in a Team Managed or Company Managed project? Do you want to create a new Team Managed or Company Managed project project from that template? Do you have custom fields? Do you have Components, Labels, or Versions within the issues? Do you have Epics and child issues, issues and subtasks, and/or…

Hello @Mike Albanese What are the project types for these projects? Get that information from the Type column on the View All Projects page under the Projects menu. That checkmark/text is the contents of the Resolution field for the issue. This is typically set as part of the workflow transition to a green/done Status and…

Hello @Sara Rowe Welcome to the Atlassian community. It will enable us to help you more effectively if you provide screen images that show the entire Automation Rule, the details of each step in the rule, and the results in the rule execution audit log. Sometimes problems come from the context of a step. Sometimes problems…

Hello @Henry Chad Apale Welcome to the Atlassian community. Notifications to the Reporter are based on the Customer Notifications configured for the project. Notifications to the Assignee are based on the other Notifications Configuration for the project. For the Assignee/Agent notifications, the native Notification…

Hello @scutrell Welcome to the Atlassian community. Any custom solution relying on API scripting or Automation is going to be onerous, in my opinion, if the project has a "ton" of issues. I recommend that you consider a third party app from the Atlassian Marketplace.…

Hello @정대규 Welcome to the Atlassian community. Back in July I saw that button appear on some sites and I asked Atlassian about it. They said: From the UI team: it will only be enabled for 25% of our customers starting 15th July and the experiment will run for ~4 weeks. Mostly by mid Aug, we will close this experiment and…

Hello @Arya Jayan Welcome to the Atlassian community. Refer to this page for a pricing calculator. https://www.atlassian.com/software/jira/pricing You can enter the number of users you expect to license and whether you want monthly or annual billing. It will show you the price for each plan based on your entries.

I'm not understanding what action you are actually trying to execute when you say OK so it appears as though any change of status e.g. DONE back to BACKLOG does not work. If your board is a Scrum board, only the issues in active/started sprints will display in the Board view. All other not-done issues will display only in…

Following @Ollie Guan 's suggestion to make the new project Share the configuration of an existing project gets you part way there. When using that option the new project and existing project would share all the same Schemes, so changes to any of them would affect both projects. If you want to customize some of the…

Hello @Yoav Ben Arie (Zynga) It is not possible to make changes to the issue type hierarchy below the Epic level. The feature supports only extending the hierarchy above the Epic level. To make a Story (standard issue type) a parent to a Task (another standard issue type), you would have to raise the Story to be at the…

Glad I could help. Please consider clicking on the Accept Answer button to mark your Question as Solved. This helps others searching for answers find the posts with validated solutions.

Hello @Taryn Lachter Is Stakeholder a user picker/People field? If so then you can Copy the value from another user field (i.e. Creator) into it. Click the ... button next to the data entry space for the field, and select COPY. Click on the text that display in the entry field. Click on the Field to copy value from and…

Hello @Krisztina TEGLASI Let me state what I think you're asking. You have users that have access to one Team Managed project. You want to prevent them from have visibility to all the other projects in your instance? Is that correct? If so, there are two things you have to do. For all other Team Managed projects you have…

Hello @Ioannis Pontikas It appears that Atlassian does not intend to provide support for that (creating a table in the Default Text for the Description field in a Team Managed project). They marked the change request as "Won't Do". https://jira.atlassian.com/browse/JRACLOUD-78176

Hello @Mike Nuijs When working with a Plan the feature allows you to make changes in the Plan to see how those changes will affect the Plan overall, without immediately committing the changes to the underlying issues. If you want to commit the Plan changes to the underlying issues, you have to click on the Unsaved Changes…

@Matthew Barber You said: OK so it appears as though any change of status e.g. DONE back to BACKLOG does not work. What do you mean it doesn't work? Do you not have the option to change the issue status? Are you getting an error message?

@Martina Amui If you intend to move your issues from your Team Managed project to the Company Managed project you could experience data loss. Review the following article. https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/ I suggest that you do some testing…

I'm glad I could help you. I'm not sure I understand your question: "What color your statue should be?" Can you provide more context for that question?

At your other company were you using Jira Cloud or Jira Server/Data Center? In Jira Cloud I don't think it would be possible to copy the Request Type system field from a Service Management project to a Software project because the values for Request Type are specific to a project, and the Request Type entity doesn't exist…

I see in one of your other replies you indicated you are using a Team Managed project. Is it a Software, Business, or Service Management project? If it is Software, is the board a Scrum or Kanban board? If it is a Kanban board, do you have the Backlog option enabled? In a Team Managed Software project, if the Backlog…

Hello @Kameel Naidoo According to this unresolved issue, it is not possible to link an issue to an Epic through a CSV import for a Team Managed project. https://jira.atlassian.com/browse/JRACLOUD-83172

Hello @Carson Sham For a user to be able to access the native Saved Filters and view the results they must have a license (agent or software user) for the Jira instance. A user that is only a JSM customer will not be able to access Jira except through the Customer Portal, and Saved Filter results cannot be seen there. You…