Trudy P Claspill Community Champion

Hello @Juan Fernández Welcome to the Atlassian community. It is not possible to self-remove your access to an Atlassian Cloud product such as Jira. This would be counter-productive to businesses where the employees are required to use Jira. To end your access to an Atlassian Cloud product that is owned by somebody else you…

It would be possible to do the comparison through an Automation rule, but not within a JQL statement. You would need to select the issues you want to compare based on a different JQL statement such as "Started: Approval [Timestamp]" is not empty and "Deployment SLA" is not empty and "new custom field" is empty Once you…

Hello @Vinny Tiano Welcome to the Atlassian community. The New Navigation is currently in Beta release. During this time Site/Product Admins can request that it be enabled or disabled for the entire site. In addition, if your admins have allowed it, you may be able to disable the New Navigation for just yourself. To turn…

Hello @Dan Mitchell Welcome to the Atlassian community. Are you working with the Cloud product or the self-hosted/Data Center product? Can you confirm for us the type of project you are using? Get that information from the View All Projects page under the Projects menu. Find your project in the list and tell us what it…

You could consider creating a custom field to annotate that has occurred, use an automation rule to populate that field, and then base your filter on that field. Do you think that is a solution that would work?

Hello @Tyler Nielsen Welcome to the Atlassian community. To see sprints across multiple boards in a Timeline you will need to use the Plans feature (available in Premium and Enterprise subscriptions). https://support.atlassian.com/jira-software-cloud/docs/plan-and-view-cross-project-work-with-advanced-roadmaps/ The…

Hello @Adrian Speich What do you need to do with the output of the filter? What is the actually problem you are trying to solve with this filter? Depending on what problem you are trying to solve, there may be work arounds available that don't involve buying an app.

Adding to this... Basically you cannot remove the spike in the report. Changing story point values in issues in a sprint changes the sprint burndown. Adding and removing issues in the sprint when the issues have story points also changes the sprint burndown. There is no method for removing the spikes and dips in the sprint…

Hello @Shubham Saini When do you want the Start date of Task 2 to be changed? 1. When Task 2 is created. 2. When Task 2 is linked to Task 1. 3. When the End date on Task 1 changes? I wrote an article about updating dates in dependent tasks. You might find it helpful. Updating dependent task's dates when predecessor task…

Hello @Shilpa Priyadarshini Can you please share with us any change that you made to resolve the issue? Or did the issue resolve on its own without you making any changes?

Hello @eq Welcome to the Atlassian community. You say you are using a "Kanban business" project and you added a filter that includes three projects. Can you provide a screen image that shows this board and your attempt to activate the filter? The reason that I ask is because a "business" project comes with a built-in…

Hello @June Zhong Welcome to the Atlassian community. If your product was deactivated (you see a "reactivate" message") then it could be that 1. Your plan was automatically upgraded to a Standard trial due to exceeding the 10 user limit. 2. You did not reduce the users and downgrade before hitting your next Billing Date.…

Hello @Taryn Lachter How are you updating the new Stakeholder field? Is that done manually, through Automation, or through workflow post functions? When you created the new field did you give it the exact same name as the original field? Does the original field still exist, or did you delete the field entirely from your…

Hello @CB Welcome to the Atlassian community. Can you please provide a screen image that shows the complete output from the rule execution Audit Log so we can identify the smart value that is causing the problem? Can you also provide screen images showing the details of each step where you use a smart value? Sometimes…

Hello @Ruth Madrigal Welcome to the Atlassian community. Which product are you using; Jira or Jira Service Management? Can you clarify what you mean by "going to the admin panel"? What steps exactly are you taking to go to the admin panel? How did you add the second customer to your account? Do you mean that you have a…

Hello @Murat Sahan Thank you for that additional information. What is the Type of the project in use? Get that information from the Type column on the View All Projects page under the Projects menu/navigation. Based on your statement: And the project is setup so that for most users involved they can only see the ticket…

Hello @kholod Alataar Only users granted Jira Administrator access can create new Company Managed projects. To prevent users from creating such projects ensure you limit the users granted Jira Administrator access. There is a Global Permission that can be used to grant non-Jira Admins the ability to create Team Managed…

Did you get an email acknowledging that they rectyour request and containing the ticket ID, and a link to View the request? Did you make note of the ticket ID, which also would've been shown in the message on the screen that told you the ticket was created? The ticket ID also should've been shown in the URL when you…

Hello @michelle_anderson I'm circling back to see if my suggestions helped you develop a solution for your requirement. Were you successful? If you found a solution that is different than my suggestion, can you share it with the community?

Hello @Joe Prevo I've not been able to recreate this problem. Are you still experiencing it?

Thank you for the additional information. Are you an administrator of that Jira environment?

Hello @Joan Arau Welcome to the Atlassian community. I can't address your question about Keycloak since I have never used it. I can address your licensing question. To be able to associate each customer with their issues each customer will need an Atlassian Cloud account. This account can be granted access to any number of…

Hello @Kevin Baidas Welcome to the Atlassian community. When asking for help with an automation rule it will help us to help you if you provide the following: * A screen image that shows your entire rule. * Screen images that show the details of steps that are generating unexpected results. * Screen images showing the…

Hello @JBoniface Welcome to the Atlassian community. I found another community post with the same message, and the recommendation there was to contact Jitbit support. https://community.atlassian.com/t5/Jira-Service-Management/Jitbit-integration/qaq-p/2413607

Hello @anthony_garza Welcome to the Atlassian community. There are two "types" of projects in a Jira instance; Company Managed and Team Managed. Access to these two types of projects is managed differently. For Team Managed projects, each project has an Access setting of Open, Limited, or Private. Such projects with an…

As per the documentation, no. https://confluence.atlassian.com/advancedroadmapsserver/searching-for-issues-using-advanced-roadmaps-details-940678957.html You would need an add-on to have more robust filtering functionality.

Thank you for that additional information @Nissim Ariel Is the project a Business, Software, or Service Management project? Are you working with a Free or paid subscription? Can you share a screen image that shows the error message?

Hello @Sandhya Yadav Welcome to the Atlassian community. We are a community of users of our own Atlassian products. We are not administrators for the site you are accessing. As @Seng Pang said, this is a permissions issue and it will need to be resolved by the administrators of that specific site. If you don't know who…

Hello @Nataliia Pavlenko Are you raising a ticket with Atlassian Support through this site? https://support.atlassian.com Or are you raising a ticket through a Jira instance that is owned by an Atlassian customer, accessing a site with a URL like this? https://some-name.atlassian.net If the URL includes atlassian.net then…

Hello @Sai Mutyala Welcome to the Atlassian community. Adding to this, while there is no limit to the number of child issues an issue can have, there is a limit in the UI that no more than 500 child issues can be displayed when viewing any given issue. If you have thousands of issues as children of an Epic only 500 of them…