Trudy P Claspill Community Champion

Hello @Ron Williams What steps are you executing immediately prior to getting this message? Are you trying to access a particular Jira URL through a browser? Have you tried the same steps in a different browser application, or in a private browser windows (like Chrome Incognito), or after clearing your browser cache? Do…

Hello @Mark Ellis Can we clarify a few points first? You started out talking about customer "groups" and ended up talking about Organizations. Are you actually using Organizations within JSM, or are you using User Groups? What field in your JSM issue is being set to identify the "groups" that should be notified? What field…

Hello @Mohammad ARIF Welcome to the Atlassian community. Are you referring to the Atlassian Cloud user account that you use to login to Atlassian Cloud products (i.e. your email address and password)? Did you set up MFA, but now don't have access to the device you used for MFA? If you are having trouble logging in to your…

Hello @Roberta Day Welcome to the Atlassian community. I'm not sure if a Product Admin has the necessary level of access, but an Organization Admin would have the necessary level of access to initiate a Password Reset process for a user. They will only be able to do that for a user that has previously accessed the instance…

You're welcome!

I'm sorry you're still experiencing this issue. I have flagged your post to raise it to the attention of Atlassian team members, since being on the Free version blocks you from raising a support request yourself. You should hear back from them within 2 business days.

Regarding "You may also need to link the form field to the issue field named "Due date" otherwise the data will be only in the form attached to the OBR issue." I'm not sure i know how to link the form field to the issue field, I don't see any options on the DD Field (in my OBR Fields) or from the screens/request form that…

Unfortunately there is not a native Jira solution that I can think of that would not require at least one app. If you had a JQL-extending app you could at least create the filter that would get you the PRIME issues and all the linked issues that are linked by specific link types. You could then display those in the Filter…

Hello @ckopanon No, that is not possible with the native Clone Issue function. If you are using the system/native Due date field provided by Jira as a Global custom field then that data should automatically be copied into the issue created by cloning. If you to be able to change the Due date field as part of the Clone…

Are the bugs created only in a specified subset of projects, or could they be created in any project in Jira? With these next questions I'm not trying to be difficult. I'm just trying to really drill into the problem you are trying to solve by gathering the information. * Why do you need to see this information? * What…

Hello @James Schnur What problem are you trying to solve by getting this data? Perhaps if we have a better understanding of that then we can suggest working alternatives. There is a REST API endpoint to get Votes information for an issue, but it does not appear to return the date a vote was added.…

Adding a note to this, as a a tangentially related Vote question has been asked here: https://community.atlassian.com/t5/Jira-questions/Can-the-data-and-time-of-a-Jira-Issue-vote-be-obtained/qaq-p/2906074 In Jira Cloud the Issue Updated trigger in Automation Rules is not activated when the only change to an issue is to add…

@Yuliia_Borivets__SaaSJet_ Voting is not recorded in the Issue History.

Hola @Desarrollo Reservo , Bienvenido a la comunidad Atlassian. Para brindarle asesoramiento necesitaré información adicional. ¿Puede decirnos el tipo de proyecto del proyecto 2024 y del proyecto 2025? Obtenga esa información de la columna Tipo en la pantalla Ver todos los proyectos en el menú Proyectos. ¿Puedes decirnos…

Service Management (Company Managed) they access the from within Jira using the Create Button and choosing the OBR Project to submit a request. And the format they get resembles the "Screen" scheme, but why then when i choose the very same create button, i get the request form... How can i make so they get it? Can you…

Let us back up a step and explore the problem that you are trying to solve by creating this dashboard. * What is that problem? * Why is it a problem that needs to be solved? * If you could get the dashboard you want, what would you do with that data? I think there simply is not a solution available, without third party…

You're welcome. If my responses have helped you solve your requirement, please consider clicking on the Accept Answer button to mark your Question as Solved. This helps others searching the community find posts with validated solutions.

I think you may run into trouble trying to create a filter that retrieves a dynamic list of issues and all their linked issues. Jira does not support that natively. The native JQL function for retrieving linked issues does not support using a filter as an input parameter. It requires that you specify by issue key the issue…

(Disclaimer: I don't work much with JSM forms, so I'm puzzling this out through experimentation.) TL;DR If the agents are expected to use the form alone, not through the portal, then you need to make sure that the Due date field is actually on the form itself. You may also need to link the form field to the issue field…

Hello @Mounika A Welcome to the Atlassian community. Are you using Jira Service Management Cloud or JSM Data Center? If you are using JSM Cloud this is the API endpoint for adding comments:…

You should hear back from Atlassian support within 2 business days.

You're welcome. Happy to help. If your question has been adequately addressed, please consider clicking on the Accept Answer button to mark your Question as Solved.

Hello @Satomi Seaborough Welcome to the Atlassian community. Reporting capabilities in Jira are limited. You can use a filter to search for all issues based on the Assignee value, if you want to get issues for a specific assignee or several assignees. You can use the results of such filters as input for Jira Dashboard…

Thank you for that clarification @RLB It is not possible to modify the Summary page for a project (example page shown for clarity). However, notice the Shortcuts option in the upper right. You could add the pdf file to an issue, and then add a shortcut directly to that issue. I have not found a simple method to get the URL…

Hello @Azul Medina Welcome to the Atlassian community. Do you want this set automatically? To which issues do you want this applied? I believe that they only way to do this may be through Automation Rules. Are you familiar with Automation Rules? You mentioned "smart value" which is terminology used in Automation Rules.…

Hello @Jason Chayer With the native Filter Results dashboard gadget you cannot get the last two columns. That gadget doesn't support displaying information for linked issues in the same row as the issue to which they are linked. You would have to design your filter so that it would retrieve the linked issues also and they…

Hello @Max For Company Managed projects access to the projects is governed by the Browse Projects permission within the Permission Scheme associated to the project. To limit project visibility to members of just that project, you will need to modify the Permission Scheme(s) associated to that project to grant the Browse…

Hello @profbosley Welcome to the Atlassian community. Have you wanted some time and tried again?

Hello @RLB Just for clarity, what are you referring to as the "main dashboard"? Are you referring to an actual Jira Dashboard, or are you referring to the Your Work page that looks like this? And where will the PDF file exist? Do you want that to exist somewhere in Jira, or do you have it on some other web-accessible site?

Hello @Newsis Sistemas Have you waited some time and retried? Since your post tags indicate you are on the Free version you would not be able to open a support request. I have tagged this post to raise it to the attention of the Atlassian support team.