Trudy P Claspill Community Champion

Hello @Fadi Shahwan Whenever asking for help with a rule it will enable us to help you more efficiently if you provide screen images that show your entire rule and images of the details of the steps where you need help. Without that information my educated "guess" about what would work would come from this page…

Hello @Rohan Macdonald Welcome to the Atlassian community. The link you provided goes directly to the response that references using a third party app. That same app is available for Jira Data Center.…

Hello @Sachin Jadhav Welcome to the Atlassian community. What error message do you get? Are you using the Jira Cloud product or Jira Data center?

Adding to this... Why do you want to reset the numbering? What problem are you trying to solve? Issue numbering starts at 1 in a project by default. If the issues are currently being numbered 101 and greater then one might conclude that the numbers smaller than 101 have already been used. An issue key can't be used for…

Hello @Jash Welcome to the Atlassian community. Take a look at this article to see if it helps you. https://confluence.atlassian.com/bbkb/how-to-send-a-pipeline-build-status-email-from-bitbucket-cloud-pipelines-1251412104.html

Additionally you should remove your email from your post. This is a publicly accessible forum. Anybody, including bad actors, can see your email address.

Hello @Ranjith Krishna Welcome to the Atlassian community. Unfortunately there are no images with your Question. Can you please try again to provide those images?

Hello @Tim Lu Welcome to the Atlassian community. If you are trying to access an existing Jira instance, we cannot grant you access. As a user community we are users of our own Jira instances. We don't have access to H&M's system. You will need to contact the administrators of that instance If you are not sure who to…

Hello @Jens Prokoph Let me see if I understand your scenario. Tell me if the following is correct. WHEN: a new ticket is created IF: it is created outside of normal business hours THEN: send an email If that is correct, I have a couple of questions. 1. To whom should the email be sent? Is that person already specified in a…

Hello @Mikel Whipple Can you show us the Workflow diagram showing those transitions? Can you click on the Logged > Resolved transition and show us the information available about any Restrictions/Conditions related to that transition? Can you click on the ALL > Resolved transition and show us the information available…

Hello @Amri Mohideen Welcome to the Atlassian community. Are you talking about automatically assigning the tickets when they are initially created? There are multiple ways in which a ticket can get assigned: - Using the Default Assignee specified in the Project Settings / Details page - Setting the assignee based on the…

Hello @Jam Welcome to the Atlassian community. Are you receiving email yourself from the Atlassian Cloud environment? Has the person to whom you sent the invitation confirmed that the message is not in their Spam/Junk Email folder? Have you tried resending the invitation?

I'm sorry, @Nissim Ariel , but that partial image is not helpful without explaining the context of where you got it. We can't attach videos to these posts so I will walk through the steps with screen images. 1. Go to your project and click on project settings. 2. Expand the Issues option to show the Screens option. 3.…

I searched the public Atlassian backlog for any issues related to this topic and could not find any. I recommend that you open a support case directly with Atlassian to ask that a change request be opened. As to "why" functionality is not available, as a community of users of the products we don't generally have insights…

Hello @Loic Thank you for that additional information. Using the Subtask branch would try to shift to subtasks of the issue that triggered the rule. Using the Child Issues branch would try to shift to child issues of the issue that triggered the rule. What you really want is to shift to the sibling of the issue that…

I think we are having a failure to communicate. A project can have only one Issue Type Screen Scheme associated to it. To have different screens for different issue types that Issue Type Screen Scheme has to be configured to contain multiple Screen Schemes. The Issue Type Screen Scheme used by your project is named "DEMO:…

Hello @Nissim Ariel Thank you for that information. Note that there are three "screen" entities involved: Screens Screen Schemes: where screens are associated to Issue operations, i.e. Create, View, and Edit. Issue Type Screen Schemes: where Screen Schemes are associated to Issue Types. Only the last one, the Issue Type…

Hello @Nissim Ariel Can you tell us the exact steps you are executing, and provide screen images for each step to help us understand the process you are going through. When you open the Issue Type Screen Scheme for the project, how many projects are associated to it? Is this where you are trying to make your change? Or are…

Hello @Loic Welcome to the Atlassian community. Are the child issues in the same project as each other and the same project as their parent issue? What is your level of access to the project? Are you assigned to the Administrator role in the project? Do you have any experience with the Jira Automation feature? The…

Hello @Kristine Welcome to the Atlassian community. What error is being encountered? Is the user having problems completing the login action? Is the user able to logon but get an error trying to access Confluence? What error messages are being displayed? Is any other user able to access the Confluence information? I am…

Hello @Saira Have you tried to create this automation rule? Please show us what you have so far. Reference documentation can be found here: https://support.atlassian.com/confluence-cloud/docs/what-is-confluence-automation/ You can find the Page Published trigger described on this page:…

Hello @Nissim Ariel Welcome to the Atlassian community. First can you please confirm the Type of the project you are using? Get that information by going to the Projects menu, selecting View All Projects, find your project in the list, and tell us what information is shown in the Type column. Assuming you are using a…

Hello @Shirisha V Welcome to the Atlassian community. If you transition from using the product under Trial to paying for it, or downgrade from a trial of the Standard plan to the Free plan, all the data you have entered will remain in the system.

Hello @Irina Welcome to the Atlassian community. Using Google to search for atlassian solution partner requirements I found this link: https://www.atlassian.com/dam/jcr%3A6663243e-57a0-40fc-af63-e99ff9edcdf5/PartnerBrochure.pdf The document doesn't have a date on it, though, so I don't know if it is current. I have not…

Use the Search Issues screen to create that part of the filter. You can start in the Basic view: Pull down the Status field. Select the value from the list. Then switch the the JQL view and add the "!" character so that the criteria is "not equal" instead of "equal" That will give you the valid JQL syntax for the Status…

Hello @Mark Ellis Thank you for the additional information. It is currently not possible to specify a JSM Organization as the recipient of a Send Email action. There is an open change request about that. https://jira.atlassian.com/browse/JSDCLOUD-15141 The alternatives to use are: 1. Create User Groups that match the…

Hello @PATRICIA MURPHY In what way was the project referenced by the Automation rule? Was it called out explicitly in the Project Scope? Was it explicitly referenced in steps within the rule? What exactly were the failures that were experienced? When a project is archived it is "hidden" from view for all functionality…

Hello @Florian Kreutzer Welcome to the Atlassian community. Can you please share with us screen images of your current automation rule? To add content, such as a Jira Macro, to the Confluence page you have to edit the Confluence page. Using Jira Automation that can be done only by using the Send Web Request action to…

Hello @ramyaallena Have you reviewed the documentation provided by the vendor? Links are available in their listing in the Atlassian Marketplace, under the Support tab. https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=support How to migrate Scriptrunner for Jira DC to Jira Cloud Feature…

Hello @Melissa C So you have the list of Task. The result set doesn't include the parent Epics. You want the result set to include the Initiatives that are parents of those Epics, but not the Epics. So the result set would have Tasks and their grandparent Initiatives. Are you trying to get the Initiative key to display on…