Trudy P Claspill Community Champion

Hello @Don Hopkins Welcome to the Atlassian community. You may want to consider engaging an Atlassian Solution Partner to help you with your journey to maximizing your efficiency in use Jira Cloud. You can work with the partner to determine the services they provide that will help you the most; analyzing your business…

Hello @Clara Fernández Welcome to the Atlassian community. Parent and child issues must come from directly adjacent levels. As such, Epics can't have subtasks. There is no built in single button solution for what you want to do. Brainstorming a solution... * Create a custom Text Field for and add it to the Subtasks. *…

When you do upgrade, be advised that restricting project access is not simple. There is no method to say explicitly: User X is not allowed to access Project A Group Y is not allowed to access Project B You "restrict" access by not granting access. You have to examine how access is being granted to your projects and ensure…

Hello @Clifford Perea Can you provide a screen image of what you see? Are you working with the board that is built into the Team Managed project, or are you working with a board built from a Saved Filter that references a Team Managed project?

Hello @Carol Dunn Welcome to the Atlassian community. Does this concern a board displayed in the Jira product? I ask because your question is posted in the Confluence Questions community. If the board is a built in board for a Team Managed project then you cannot delete the board itself. Those are present for each Team…

Hello @Yann Welcome to the Atlassian community. Are you following the instructions here? https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/ If you are inviting guests one at a time you must deselect the User role and select the Guest role.

Hello @Venus Admin Welcome to the Atlassian community. As per this document https://support.atlassian.com/migration/docs/cloud-migration-methods-for-confluence/ ...there is not a method for directly using a backup from Confluence Server to migrate to Confluence Cloud. You would need to set up a new server, restore the…

Hello @Chloe Wakefield Welcome to the Atlassian community. If you set up a GSM project what exactly would you want to "move" to your ITSM project? The issues? The project configuration? Why not just put that in the ITSM project at the outset? Or are you wanting to have tickets created in the GSM project and then, under…

Hello @Nancy Braier The tags on your post indicate you are using a Free subscription. Is that accurate? If so, in a Free subscription you cannot customize user permissions for projects. All users granted access to your Jira product have Project Administrator permissions for all projects. If you want to manage users and…

Adding to this, I did not find a change request about being able to add Team Managed custom fields to card layout specifically in a board created from a filter. You may want to ask your Jira Administrators to contact Atlassian Support to ask that such a change request be created. If you do that, it would be nice if you…

Hello @Amulya Sankara Welcome to the Atlassian community. Based on my experimentation the boards created from filters can add only Globally defined custom fields. The custom fields created locally within Team Managed projects don't appear to be available for adding to the card layout. I tested that by creating a filter…

Hello @Natalie Keane If you want a new Status to become available for the tasks, you must modify the workflow. The specific instructions depend on whether you are working with a Team Managed project or a Company Managed project. To find that information go to the View All Projects page under the Projects menu, find your…

Hello @Hilel Rubinstein Welcome to the Atlassian community. John provided the link to the Jira Cloud documentation. Given that you added "data center" tags on your post, here is the documentation link for Advanced Roadmaps for Jira Data Center, for the topic John mentioned.…

Hello @Andreas Welcome to the Atlassian community. Is this an email you are using for an Atlassian Cloud account? Is you login failing? What message are you getting? Note that this is a publicly accessible forum, so posting your email address is not advisable. Anybody on the internet could see it. So I have edited your…

Hello @Vara Prasad If you are the owner of the filter or have Editor permissions for the filter then you can edit it your self. If you are not the owner or do not have the Editor permission then you will have to contact the person who is the owner and ask them to modify the filter. You can find the filter owner by looking…

I'm glad I could help!

@Anirudh Pratap Verma We need a automation that can revert the value if it is modified by a user who is not present in a specific group. Are you familiar with how to construct Automation Rules? Documentation: https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ On-demand, free…

First, please note that this is a publicly accessible forum. I strongly recommend that you delete the image you added and replace it with one where the user names and emails cannot be seen. You can click on Show Details for the user account. In the User details page there will be another "..." button in the upper right…

Hello @Clifford Perea From what type of project is your board selecting issues? You can get the project Type information from the View All Projects page under the Projects menu. If you are not working with a Scrum board built into a Team Managed Software project, have you reviewed the Filter used by the board to confirm…

Hello @abhishek_sharma03 Are you also gathering information on how Automation might be worse for the client in Jira Cloud vs. DC? For instance there are usage limits in Jira Cloud that are not present in Jira DC. https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/ Have you done a simple…

Hello @Sabareesh Kumar M Welcome to the Atlassian community. Based on @Bill Sheboy 's answer in this post I recommend {{#=}}ROUND({{issue.fields.timetracking.timeSpentSeconds}} / 28800, 2) {{/}} I derived "28800" from multiplying 3600*8 I have confirmed that this gives a value of days with the decimal representing…

Hello @Bolaji Lawal Welcome to the Atlassian community. For future reference: * Adding to an existing post with a tangentially related question, especially when the post is so old, is considered poor community etiquette. * Also the only people who get notified of updates to a post are the original author, people who…

I'm really a novice when it comes to the Atlas Goals feature. If you want to get help on that topic specifically you may be better off starting a new Question. Through experimentation I found that Goals field needs to be added to the Screen used by your issue type in your project in order for you to associate the issue to…

Hello @Marcie Talbot You don't need the branch. Remove that so that you just have the trigger, the condition, and the action. All steps that are in the main line of the rule will be applied to the trigger issue. Branches are used when you want to divert to other issues and take action against those instead. So your rule…

Hello @Dario Alarcón What I would advise is trying something like this: Ignore the trigger, and use your own details in the Create Issue actions After creating issue A, branch to that issue. Then create issues B and C, using the Linked Issues field to link each one to A (the issue in focus for the branch).

When you say "goals" do you mean you are using Goals from the Atlas product? https://www.atlassian.com/software/atlas/goal-tracking If so, I have not worked with Atlas Goals before and will have to do some research. There is also a community group for Atlas that might be able to help more quickly.…

Hello @eric caprio JQL retrieves issues, not sprints. The criteria in the JQL is applied to issues. Your JQL will retrieve issues in the DEV project where the Team field is set to the Team you specified. One thing to note is that if you use subtasks, the subtasks will also need to be assigned to the team. Otherwise the…

Hello @nbarnwell The structure of your rule does not match your requirement. You have two independent IF conditions at the beginning. With independent IF conditions, the first time the rule encounters a failure of the condition it will stop processing. Your first IF condition passes and creates a variable. The second IF…

Hello @[deleted] Welcome to the Atlassian community. Do you mean your Atlassian Cloud login? Did you create that account for yourself, or was it created for you by your company? If your company is managing your Atlassian Cloud login account then only they can deactivate. If you created the login account for yourself, there…

Hello @eq Welcome to the Atlassian community. As an end user there is no method for you to self-serve within Atlassian Cloud to find out who the administrators of your products are. Have you attempted to contact the technical support team of your company? Have you contacted the people who told you that you should access…