Trudy P Claspill Community Champion

Hello @Nissim Ariel Is your company provisioning user automatically through connection with an Identity Provider? Has your company claimed the domain used by the user's login? Is the account a Managed account? If so, you won't be able to delete the account directly in Atlassian Cloud. If accounts are created directly in…

I'm glad you found my answer helpful. Likes are always nice. You can also hover over a user's name and click the Give Kudos button. You can give kudos 10 times each week. When you post a new question and you get an answer that is helpful, there will be a button labeled Accept Answer above the response thread. You can click…

Hello @Mathew Martin Welcome to the Atlassian community. If you don't want to use a third party app, you could do something like that with Automation Rules. Are you familiar with that feature? https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ The rule trigger would be Issue Created. You would add a…

Adding to this... Hello @Katja Einer-Jensen Welcome to the Atlassian community. If you have already created issues of the type "Documentation" do not delete the Documentation issue type. Jira will make you change those to another issue type. You can create a new subtask issue type for use in Company Managed projects, if…

Hello @Kate Reeder Was that issue ever previously in that status/column, or is this the first time it has been there?

Hello @Marketa Cadkova Jira's issue type hierarchy for the Standard subscription plan is: Epic (level 1) |-- "standard" issues (level 0) |-- "subtask" issues (level -1) An issue's parent can be only an issue type from the level directly above it. Since Story and Task are both at level 0, they can be only siblings. You…

@Jon T Welcome to the Atlassian community. Yes, those subscription plans offer the Advanced Roadmaps features which support showing information from multiple projects in one Timeline. https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview#what-is-advanced-planning…

Hello @Yi Meng Issue linking is a feature that is available in Team Managed projects. You may not have permission to use that feature. Please click on the Ask a question option in the blue menu bar at the top of this screen to start your own new Question to get additional assistance with your problem. If you think this…

Hello @Darshan Hiranandani When asking for help with changing an automation rule, we need you to provide specific information to enable us to provide that help. Please provide he following: 1. A screen image that shows your entire Automation rule. 2. Screen images that show the details of each step of the rule. 3.…

I am flagging your post to raise it to the attention of Atlassian team members. You should hear from them within 2 business days.

Regarding editing a filter: Can you provide a full image of the top portion of your search screen showing the name of the filter and the criteria? Example: Make a change to the filter and then execute the filter by pressing enter or clicking the spyglass. Do you see on the right the Copy filter option change to Save…

To get the project ID, in a browser tab execute this URL: https://{yourJiraUrl}/rest/api/3/project/{projectIdOrKey} For {yourJiraUrl} insert the base URL for your Jira Cloud instance; i.e. abc.atlassian.net. For {projectIdOrKey} insert the key used by your project. That is the text that proceeds the dash for issue keys in…

Hello @lovelyqueen Welcome to the Atlassian community. When asking for help with an automation rule, it will help us to help you if you provide the following information: * A screen image that shows the entire rule * Images that show the details of each step * Images that show the entire Audit Log detail for a time where…

Hello @Jennifer Pole Welcome to the Atlassian community. In my opinion in general one should not plan to change from using the Jira Data Center (on-premise) product to using the Jira Cloud product without performing testing of customizations that you have put in place with the on-premise instance. There are many…

Hello @Glaucia Cintra Welcome to the Atlassian community. Here we are a community of users of the Atlassian products. The majority of us are not employees of Atlassian. I'm sorry you have had an unsatisfactory experience with Atlassian support. Since we are users, we don't have access to your support case nor do we have…

Hello @Julio Verano Are you talking about the types of forms (formerly ProForma forms) that are used with Jira Service Management? If so, did you see this: https://confluence.atlassian.com/jirakb/proforma-jql-query-to-find-all-the-issues-that-have-a-form-attached-to-them-1346244767.html

Hello @Jonathan M_ Are these used to create issues in a Service Management project or in a Software project? Can you share with us the reason you use two emails?

Hello @Ayah Yousef Welcome to the Atlassian community. Jira itself can remain free if you have no more than 10 licensed users. If you have more than 10 currently then you need to reduce to fewer than 10 and downgrade your subscription to the Free version.…

Hello @Keith Tasker First, ChatGPT is not a good source for help with automation rules (in my opinion). Always look for documentation or content provided by a real person to validate solutions suggested by it. The More Options feature is used to set fields using JSON code. For any given field you use either JSON code here,…

I'm glad my explanation helped you! For one of the projects, the statuses are not showing up for selection on the in manage boards for me to be able to map. What steps have you gone through to determine that the statuses should be available, and that they are not available? Can you provide some screen images to show your…

Hello @Michael Cheatham Welcome to the Atlassian community. I'm not finding documentation about limits. How many fields do you have? How many sections do you have? Have you tried access the same form build using a different browser application? Or a private browser window? Or at a different zoom setting?

Hello @Brian Sweet Is it only the one user that has the problem? Is the problem with only one issue? If it occurs for multiple issues, is it only issues in one project? If it happens only for one user, have them try a different browser app, a private browser window (like Chrome Incognito), and clearing their browser cache.…

It sounds like there is still a need to differentiate JSM from JSW. Yes, those are two separately licensed products. They can co-exist on a single site/instance. JSW = Jira SoftWare JSM = Jira Service Management

Hello @Admin Thank you for that additional information. What you showed in the images you provided are the Project Templates you used. What I need to know is the project Type. Get that information from the View All Projects page under the Projects menu. Example: The "Top-level Planning" template generates a Company Managed…

Hello @Sherwin Soriano Jira does not provide a capability to get the time logged per person within a date/time range. You will have to acquire a third party app to generate such a report. A few different ones have been mentioned here in my response and the responses from other community members. If your company is not…

Olá @Mariana Silva da Cruz , Bem-vindo à comunidade Atlassian. Que tipo de projeto você está usando? Obtenha as informações de tipo de projeto na página "Exibir todos os projetos" no menu Projetos. Você mencionou dois problemas diferentes. 1. Você adicionou um status, mas ele não aparece. Você pode fornecer uma imagem de…

Hello @Swapnil.K.Pawar Welcome to the Atlassian community. In addition to what @Mathew Lederman said, another thing to know is that a deactivated or suspended user does not count as a licensed user. Depending on your level of access and how the Atlassian Cloud accounts are managed, you may be able to deactivate or suspend…

TL;DR 1. You can't share one workflow between Team Managed projects, and Workflow Schemes are not able to be applied to Team Managed projects. 2. The Status values available in each Team Managed project are unique to that project, even if the names are identical, and are unique compared to the globally defined Statuses…

Did you see your avatar in the upper right corner, or "Log In"? If you log in, you should be able to vote and watch issues.

@Alexey Pavlenko _App Developer_ The Time Spent field is the total time logged against an issue, regardless of when that time was logged. Your query would return all issues in the current sprint where there was time logged on any date, not just time logged during the sprint (or any other date/time range).