Trudy P Claspill Community Champion

Hello @Rodrigo Ogando Welcome to the Atlassian community. Can you confirm that you are working with a Jira Service Management project, and your reference to the "portal" means the Customer Portal? Do you simply want to record the emails, or do you want the specified emails to receive the same notifications as the user that…

Hello @Kalliu Gaspar What type of project are you using? Get that information by finding your project in the View All Projects page under the Projects menu, and look at the Type column. Do you want to force the users to enter a new Work Log during the transition? Or do you want to confirm that at some point prior to the…

Hello @Amisha Puri Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column in the View All Projects page under the Projects menu. Can you provide a screen image of the screen where you want to apply the filter? Can you provide more detailed information about the…

You're welcome! If your issue has been adequately addressed, please consider clicking on the Accept Answer button above my response thread to mark your Question as Solved.

@Sergey Gradovich The certifications expire after 2 years. In 2 years time much can change in the products. You need to refresh your knowledge of the products to maintain your certification status.

Hello @Isaac Kan When I spoke of the filter I was not speaking of the Quick Filters shown in the screen image. I was speaking of the filter on which the board is based. The view that you have to click on the Board button in the upper right corner, then select Configure Then select the General Configuration option and look…

Adding to this... There is a Global Permission to where you can specify the User Groups that are able to create Team Managed projects. By allocating that permission you can allow non-Admin users to create projects of the Team Managed variety. Only Jira Administrators can create projects of the Company Managed variety.…

Hello @bjoern Welcome to the Atlassian community. The option to hide completed items older than a certain date applies that criteria to the Updated timestamp rather than the Resolved timestamp. Adding the issues to a Release would change the Updated timestamp. On the same board settings page where you find the option to…

Hello @Guihong Ma Welcome to the Atlassian community. For both the Board View and the Backlog View, only the issues that are assigned a status mapped to a column will be displayed. If you have a status in the Unmapped Statuses area of the Columns configuration, issues in that status will not display one either the Board or…

Hello @Arun Paul Welcome to the Atlassian community. Are you able to see the Link Issues option when viewing an issue? Do you have the Link Issues permission within the project? What happens when you try to link issues? Do you get an error message? Can you provide a screen image of what you see?

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Hello @Vasu Dev Is part of your requirement to assign the newly created issues to a sprint? If so do they need to be assigned to the next planned sprint or to an existing active sprint? Or do you need to create a new sprint as part of the automation rule and assign them to it?

Yes, I believe it does. If you have a paid subscription for a product you could attempt to expedite the removal of the others by opening a support case at https://support.atlassian.com/contact/#/

Did you receive some notice for why it was deactivated? If it was a billing issue then you Billing Admin or Organization Admin should be able to access the subscription management options through https://admin.atlassian.com

Hello @Nigel Dufty You said you don't have enough automation limits for this. How have you determined your automation limit and your automation usage? The limit is not applied to the number of automation rules you have, but rather to the executions of automation rules. And "execution" means that a meaningful action is…

Hello @Tom White Welcome to the Atlassian community. Do you know why your products were deactivated? If so, did you resolve the issue that caused the deactivation? We are a user community so we cannot directly do anything to reactivate your products, but we can flag your post to bring it to the attention of Atlassian team…

It appears that boards are sensitive to the case of the word "Rank". If I use "rank" it thinks that ranking is not turned on. If I click that button it just changes the word to "Rank". If I manually put "Rank" in when I typed the JQL that also works.

Hello @Harvindar Singh I'm not sure how the Blocked summary is intended to work with regard to the two types of Dependencies schedule options, but I did find there is an open issue regarding that aspect of the summary. https://jira.atlassian.com/browse/JRACLOUD-91463

You're welcome, @Reggie_Hicks ! If your questions have been adequately addressed, please consider clicking on the Accept Answer button above my response thread to mark your Question as Solved.

Hello @manuher2 Can you provide more information about what you are trying to find in the audit log specifically? This log is not intended to be an audit of changes made to individual issues. This log is intended to track changes to configuration elements, to user management, and to the system settings.

Hello @Dennis Nguyen Welcome to the Atlassian community. Are you familiar with Automation Rules? https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ Are you familiar with Asset Query Language (AQL)?…

1. https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-and-sub-tasks/#Convert-an-issue-to-a-subtask That documentation is in the Jira Service Management resources, but the process is the same for issues in a Jira Software project. 2. Creating a new issue type and making it available in a project…

Hello @Dhruvin Patel Welcome to the Atlassian community. Can you clarify how your question relates to the Confluence Cloud product? Are you referring to the content of Pages within Confluence?

@Varsha Patel Where does one find the option for viewing Archived Issues in the new navigation? This has been asked within the Jira Questions forum: https://community.atlassian.com/t5/Jira-questions/View-Archived-Issues-in-new-navigation/qaq-p/2932354

Steps for which process? I mentioned two in my last response. 1. Convert an issue that is currently of type "Feature" to the type "Subtask", or 2. Create a new issue type, like "Subtask-Feature"?

Hello @Rodrigo Gomez I think the syntax of your line here is incorrect: const userGroups= await makeRequest("/rest/api/2/user/groups?accountId=" + accountId);Looking at the example code in this video from Adaptavist:https://www.youtube.com/watch?v=lkYZU-LQums... the code should…

Hello @Jeff Wood Welcome to the Atlassian community. You can create a Kanban board based on the Saved Filter you have created. Are you familiar with how to do that? In the Kanban board configuration you will need to choose the option to display Epics as cards on the board. If you then map all of the "not done" statuses to…

Hello @Sacia Tan Welcome to the Atlassian community. Those codes are useful only the Atlassian Technical Support for finding information within log files related to the problem. As users of our own Jira instances those codes are meaningless to us. If the problem continues to recur, your Jira Administrators should open a…

Hello Brian, No, that is not the right location. Navigate to your Service Management project. Select Product Settings within that project. Then select Channels, then Email. You should see an option to View Logs for each email address used by the project for receiving requests.

You're welcome!