Trudy P Claspill Community Champion

Hello @Julie Bell Welcome to the Atlassian community. In a Scrum board when you complete a sprint only the issues in the column farthest to the right are considered "complete". Issues in all other columns to the left are considered "incomplete" and will be moved to the backlog or designated next sprint. It doesn't matter…

Hello @frankie_medina Scrum boards don't support setting WIP limits on columns. Are you sure you are using a Scrum board? Can you show us how you have set a WIP limit on the column? There is no direct way to access a WIP value for a board column. To detect that a WIP limit has been breached you would need to use a JQL that…

Hello @Taleah Bogle Welcome to the Atlassian community. Boards display issues based on a filter that selects the issues. If you want only a subset of the project's issues to display on the new board then you have to use a filter in that board that selects only the issues you want to show. What is unique about the "living…

If you want to execute the branch steps for each value in customfield_10131 you need to use the split function in the Advanced Branch step. {{issue.customfield_10131.split(",")}}

Hello @Jason Krewson Your posts were automatically marked as Spam. I'm not sure why; I'll ask the community managers to take a look. In the meantime I released the post for the link above.

Hello @Tetiana Tuzova Welcome to the Atlassian community. What type of project are you using? * Go to the View All Projects page under the Projects menu. Find your project in the list. What does it say in the Type column. If it says "Team-managed...", those projects don't use Schemes. Schemes are used for configurations…

What are the field types for the fields you are trying to set? If you have just text fields and number fields you don't need to use JSON to set them. You can use a single Edit Issue action. You can select each field that you want to set from the Choose fields to set list. Let us say you have three such fields to set. You…

You're welcome!

Hello @Gayathri B You said: everytime an issue gets linked to the parent ticket. With generic issue linking there is not a parent/child relationship recognized by Jira. What link types are you using? And how do you know which issue is considered the parent in those link relationships?

When using the Create Issue action you can set the Sprint field to the Active Sprint or Next Sprint for a specified board. If you select Next Sprint, the next sprint is selected from the planned sprints based on the order in which the sprints are listed in the board's Backlog screen, not based on dates you have specified…

The Share functionality would allow the customer to specify other customers to have access to the ticket, and the Notification configuration for the project could be set to automatically sent notifications to those "Request Participants" as the ticket is updated. If you choose not to use that native option, how are the…

Hello @Scott Pyke Welcome to the Atlassian community. You appear to be using a Kanban board. Is that correct? What type of project is it used for? Get that info from the Type column on the View All Projects page under the Projects menu. I am thinking this is for a Team Managed project. If so, the reason it disappears when…

Hello @Hais_ Pedro Welcome to the Atlassian community. If it is a text field you can use an Advanced Branch option like the one I described in my answer here https://community.atlassian.com/t5/Jira-questions/Example-email-for-email-to-case/qaq-p/2935496#

What type of field is System Key? What are the details of your FOR step? If you have changed the rule please provide new images including images showing the details of each step.

Hello @Rob Sung Welcome to the Atlassian community. What are the vulnerability values for the issues listed in the Audit Log? Are you executing a JQL statement in your Trigger? With your rule structure each issue will be checked against the first condition. If that condition is not met the rule stops processing that issue.…

This page talks about dealing with the Potential Mail Loop issue. https://support.atlassian.com/jira-service-management-cloud/docs/about-email-logs-in-jira-service-management/ What are the details of your For branch? What type of field is System Key? You can use a Log action to print the value of varSystemKey into the rule…

Hello @Pablo Gonzalez Welcome to the Atlassian community. Can you please confirm for us the type of project in which you created the form? Go to the View All Projects page under the Projects menu. Find you project in the list. Tell us what it says in the Type column. You posted your question in the Jira Service Management…

Hello @JON C BYERS Welcome to the Atlassian community. Can you provide screen images showing us your entire rule? When you create a variable you give it a name. When you then want to use that variable later you do not preface it with issue. That prefix is used only when you want to reference a field in the issue. A…

Hello @Akash Sharma The email processor for JSM cannot parse the email as it is received to put the data into different fields when the issue is created. It will put the Subject of the email into the Summary field, and the Content of the email into the Description field. If you want the Content of the email parsed and used…

One might ask, though, why are issues that have been completed for more than 2 weeks getting updated? Maybe it is important for them to be displayed on the board again to make it visible that they were updated?

You could update the Board sub-filter rather than the primary filter. That applies a filter to the display of your board but doesn't affect the reports which are based on the main filter of the Kanban board. By default the subfilter is set to so that issues associated only with Released Versions will be excluded from view.…

Hello @Acque bresciane Welcome to the Atlassian community. First please confirm for us the type of project you are using. Go the the View All Projects page under the Projects menu. Find you project in the list. Tell us what is shown in the Type column for your project. Second can you provide a screen image that shows where…

Hello @Fredson N_ Have you tried simply selecting the "Service (test)" field and setting it using AQL that finds the asset object with the matching key value? https://community.atlassian.com/t5/Jira-Service-Management/Trying-to-set-a-field-in-a-ticket-in-JSM-to-an-object-from-our/qaq-p/2495344

Hello @Kalliu Gaspar You will need to create a new Screen that includes the "Log Work" field. The modify the workflow where you want to require the entry. Associate the screen to the transition where you want to apply that requirement. When you find the applicable workflow, open it with the editor. In the Text view of the…

Hello @bjoern Welcome to the Atlassian community. As per the documentation: https://support.atlassian.com/jira-cloud-administration/docs/manage-priority-schemes/ ...the Default Priority value is set only for newly created issues. That default value is not applied when editing issues. If you need to set existing issues to…

Hello @Celina Kincaid That is not something that is available with Jira native functionality. It is not possible to restrict the type of link that can be selected to link issues. You could potentially create Automation Rules that would * Trigger each time a new issue link was created using the ZZZ link type * Check if one…

Hello @Marian Jeske Welcome to the Atlassian community. We are a community of users of our own Jira products. We can't access your instance to view the items you are referencing. I assume that you are referring to the this graphic on the summary page: There currently is no support for setting those colors.

Hello @Colleen Cosgrove The only Automation Rule trigger that allows for prompting the user to provide inputs is the Manual trigger. The Issue Transitioned trigger does not support prompting a user for inputs. Given that the fields are required in the issue you are creating, with the Issue Transitioned trigger being used…

Are the emails for people who are already customers of your Service Management project with access to the portal? Do you allow your customers to access the Share option to share issues with other customers?

Thank you for that additional information. In a Business project in the List view you can click on the Filter button and scroll to the bottom of the pop up to find custom fields upon which you can filter. Note that not all custom field types are supported as per the documentation.…