Trudy P Claspill Community Champion

That option will be accessible to a user assigned to the Administrator role for the project.

Hello @Vishnu Vardhan Chenna What is the project Type for each of these projects? To get that information go to the View All Projects page under the Projects menu. Find each project in the list. What does it say in the Type column. On my own system I notice that the Due date highlights in Software projects (Company Managed…

@Stiltsoft support Thank you for your reply. I did open a support ticket, after posting my question here in the community. There has not yet been any response on it. https://stiltsoft.atlassian.net/servicedesk/customer/portal/14/TFCS-6316

Yes you need the Manage Sprints permission in both projects listed in the board filter.

I think I found part of the problem. In my testing I was using the newer Jira Issues macro. If I instead used the older Jira Legacy macro, then within the Table Toolbox configuration highlighting the Jira element would show that same results as the Jira Legacy macro. The next question to answer is if it is a known…

As I said in my response... The initial solution gives a list of subtasks, and you can show the key and summary for the parent issue by adding the Parent column to the output. With only native functionality you cannot get what you want. It will require a third party app.

Hello @Aditya Lakshminarayanan When creating a new project, what exactly did you select? If you sete ted the Software Development groups and the the Bug Tracking template that would create a project with only the Bug issue type. If you selected Software Development and then Scrum, you should've gotten a project with more…

Hello @Yi Liang With only native Jira searching capabilities you can create a search for the subtasks and display the Parent issue key and summary in the results output. Do you need information from the parent issues besides their key and summary? Only the parent key and summary is available in this manner with native Jira…

Hello @Jose Flores (Jira) Welcome to the Atlassian community. Did you find this post in your searches? https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-see-which-email-address-customers-emailed/qaq-p/2875830

Are you following the steps on the sub page? https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-field-context/ Please provide screen images of what you are seeing.

Hello @Harun Temel Welcome to the Atlassian community. Adding to this what @Valerie Knapp has shared... Before going off into my long-winded explanation I'd like for you to step back and think about your use case. What problem are you trying to solve with this hierarchy? Why do you need to have these various parent/child…

Hello @Sherwin Soriano Are these fields used in a Company Managed project or a Team Managed project? Get that information from the Type column for the project's entry on the View All Projects page under the Projects menu. If they are used in a Company Managed project then the lists of values for the fields are defined in…

Hello @Hais_ Pedro If I understand your last reply, the automation is working correctly. Is that correct? If so, please consider clicking on the Accept Answer button above the response thread to mark your Question as Solved. I also encourage you to hover over Bill Sheboy's name in any of his response and click on the Give…

Before I saw that Bill had replied, I started looking into this. Per Atlassian's documentation on the substringBetween() function: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#substringBetween-String-open--String-close- ...there is a note following it that says For more information,…

You're welcome! If my responses helped you address your requirement, please consider clicking on the Accept Answer button above my response thread to mark your Question as Solved.

@Jason Krewson Sorry about the mix up. Looks like a few of us crossed wires trying to fix things for you. Rather than try to fix it myself and risk making it worse ;-), I've posted to the community moderators asking them to restore the post that has responses.

Glad to help! I didn't see issuesInEpics in your original post. Was that something you had tried but didn't include in your post?

Hello @Melissa C It looks like you are using ScriptRunner functionality by using issueFunction in portfolioChildrenOf(). Is that correct? If so, per the documentation: portfolioChildrenOf(Subquery) finds all children in a portfolio/roadmap hierarchy. This function does not bridge the gap from Epic to Story, so, with the…

Hello @Deborah Wong Welcome to the Atlassian community. Can you tell us more about your use case? Is the purpose of this rule to get the output of the filter on a schedule, or to create the filter? What is the purpose of the Send Web Request action?

Olá @Fabricio Nascimento , O seu quadro contém todos os problemas de um projeto específico? Nesse caso, eu recomendaria uma regra estruturada da seguinte forma: Gatilho: o gatilho que você possui está correto. Ação: Problemas de pesquisa…

Regarding subscriptions and billing the more appropriate place to log a request is with the Billing and Licensing team You can be redirected to their intake page by selecting Billing, payments, and pricing on the Contact Support page.

You would have to use the base filter used by the board to filter based on a "board". There is no way to select a board by name and use that as the basis of a filter.

If you are referring to fields within Jira issues, then no, the position of the statuses within columns on the boards doesn't affect those values as long as your system doesn't have customizations to make such an impact.

The filter for the board specifies which issues to include in the board. You can use whatever is allowed in filtering to select the issues. You are not limited to selecting based on Epics or Components. For more information on filters you can reference this documentation:…

Affect which part of the Advanced Roadmap?

Ah! Well, I learned something new. I have not seen column constraints used on Scrum boards before.

Hello @Shannon Hoskins It appears that your workflow already includes a Waiting For Customer status. You can create an Automation rule to detect that the issue "has been responded to" and have the automation rule transition the issue to the Waiting For Customer status. What do you mean by "has been responded to"? Do you…

@Galym Ka I see that after adding to this post, and before I responded, you actually did create a separate post to get assistance, and another community member responded. https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-delete-an-organization/qaq-p/2936376

Hello @Galym Ka Please start your own, separate post to get assistance. Click the Ask a question button at the top of the Community screen. Adding your request for assistance to another person's request, especially considering the original post is over a year old, is poor Community etiquette. I will give you a quick tip,…

How you filter depends on the data available in the issues you want to include, or the issues you want to exclude. If your Epic list is static and unchanging, using that for your filter is certainly an option. If you Epic list is going to be dynamic then using Component may be a better option. However you would have to add…