Trudy P Claspill Community Champion

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You mentioned that an Epic is created manually and the issue 1 is created automatically. Are issues 2, 2, and 3 child issues under the Epic? Do these three issues always have the same Summary, with issue 1 being 'demd email", issue 2 being "confirm email received", and 3 being "confirm email read"? We have to have a way…

I don't believe this is a configurable option. Have you confirmed this is the same for all software projects on the instance? The tags on your post indicate you are on an Enterprise plan. Is that correct? Do you have Release Tracks enabled for your environment to control the distribution of updates to your environment?

Hello @Derya Dinç Welcome to the Atlassian community. It appears that you are using a Kanban board. Is that correct? Do you have the Backlog screen enabled for the board? For a Team Managed project issues in the right most column will automatically be hidden from view when the have been in that column for two weeks or…

Hello @sravani vennapusa Welcome to the Atlassian community. Jira does not have any native functionality to support that in real time. There are third party apps that might help you with that, depending on the type of project you are using. You could create an Automation file to look at the field for the specified text,…

This is a known issue. You will need to type in the full issue key. I know there is an issue in Atlassian 's backlog for this. I'll try to find it so you can add your vote to it.

Do you have other company Managed software projects in the same instance that you can check, to see if it affects all projects or just that one?

Hello @Karolis Grinkus Welcome to the Atlassian community. I recommend you report the problem and provide all of that information directly to Atlassian by opening a support case at https://support.atlassian.com/contact/#/

Hello @Ivana Welcome to the Atlassian community. What is the definition of "unprepared work"? Does that mean the issue has not been groomed and estimated? What type of board is being used? Why are developers starting work on issues that are not visible on the board? How do they get informed that the issue is ready to be…

You said "I was able to use Automation to get tickets to open when a customer responds " Please show us what you did for that. I don't understand what you are basing this on: "If that is in the workflow..." What are you seeing in the workflow that you thinks the workflow should automatically transition a ticket to Waiting…

You said you created an Automation to reopen the issue when the customer responds. Can you provide a screen image showing that Automation? Did you create a comparable Automation to transition the issue when the agent replies to the customer? If so, can you provide a screen image of that Automation also? Is that Automation…

Can you click Cancel in that screen and show me what is displayed in the Configure Custom Field screen? Example: If there are no additional Contexts and no Default Value defined, then the default value is getting added to the field in some other manner. When you create a new issue do you see the default text in the field?

A rule is triggered by an action that happens. In your case your want to trigger your rule when an issue transitions to Done. When a single issue transitions to Done that triggers the rule. At that point the only issue the rule knows about is the one issue that triggered the rule. In order to achieve your goal you need to…

Hello @Matt Marchesano Welcome to the Atlassian community. Is the parent issue the trigger issue for the rule? You don't need to use Advanced Editing. In the Edit Issue action select the Components field. Click the ... button on the right and select COPY. Click on the text that appears in the field, and select Trigger…

Hello @Joseph Khalil Welcome to the Atlassian community. When asking for help with an Automation rule please provide the following: * A screen image that shows the entire rule * A screen image showing the entire audit log entry for when the rule was executed. In addition to that I have the following questions: * Are all…

No, it is not possible to tie Manual trigger user inputs to get information from an existing Custom field.. You would have to manually recreate the destination issue selection list fields as user input prompts in the Manual trigger. Only single selection lists are supported for user input list prompts. If the selections…

Yes, that is the correct location.

There is a KB article about that error here. Let us know if this helps resolve the issue. https://confluence.atlassian.com/jirakb/fixing-you-don-t-have-permission-to-access-this-service-project-error-for-jsm-incoming-email-1283687928.html

Can you share the rule audit log output for when the rule was manually triggered?

Disclaimer: I am not a Hive user. My suggestions are coming from what I can find by searching the internet for "jira cloud hive integration" and reviewing the documents found. This document says after you install the app on Jira you then need to activate Jira for your Hive Workspace. Have you done that?…

Thanks, @Bill Sheboy ! I didn't know that. There's always something new to learn in this community.

Hello @Briana Welcome to the Atlassian community. Can you provide a link to the instructions you are referencing?

Hello @Arkadiusz Alicki Have you considered instead adding all those prompts as fields in the primary issue? Have your agents add the information to the primary issue, then they can trigger the automation and it can reference the fields rather than prompting them for the information. Another possibility would be to use a…

Hello @Sundram Trivedi Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. Do you want the field required all the time? Do you want it required when the issue is being created and at all times thereafter?…

Hello @Francisco Navarro Have you tried to create this? If so, what have you tried. If the rule should include the current month and/or year, you can do that by using the smart value {{now} and adding date formatting options. More detail can be found here:…

You said that the rule is taking a long time to return. Does it consistently take longer than the rule that is triggered by Issue Linked that otherwise references the same destination issue? How many issues are you retrieving in the Lookup Issues actions?

Hello @Hais_ Pedro I'm not sure if I understand your question. Are you saying there could me multiple instances of the following in the Description field? (Ticket ID: #, #, #) Or are you saying that you need to extract just once the data between (Ticket ID: and a closing )? If the latter then try substringBetween()…

Hello @Tetiana Tuzova The big difference between Team Managed projects and Company Managed projects is that Team Managed projects enable the Project Administrator to customize the project with custom fields, custom workflow, custom issue types, and custom project roles. For Company Managed projects those customizations are…

Hello @Alice Mason Welcome to the Atlassian community. The Resolved timestamp is set based on the Resolution field being filled in. This is usually filled in only during transitions to your "done" statuses. However, if you put the field on your Create/Edit/View screens then users are required to fill it it. It can't be…

I understand that processing support tickets, especially when it is not a critical issue, takes time. Asking multiple sources the same question (community, work colleagues, support teams) simultaneously can get answers faster than relying on a single source. Sometimes members of the community have answers to our questions…