Trudy P Claspill Community Champion

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  • Hello @Turbold Batbayar Welcome to the Atlassian community. Be advised that this is a user community, not Atlassian technical support. To contact technical support open a case at https:// support.atlassian.com/contact/#/ When was the last time any user was able to successfully access the data? Are you using a free…
    in Unable to access company workspace - toktok.atlassian.net Comment by Trudy P Claspill May 27
  • Hello @Charles Mack Welcome to the Atlassian community. Disclaimer: I am not a user of the app, nor to I have any prior experience with the app. It is possible for third part apps to exfiltrate data from your system to their own system in order to support thei functionality they offer. If you cancel your subscription, any…
    in Removing SubSpace Navigation for Confluence Comment by Trudy P Claspill May 26
  • Hello @Rajat Krishnan Can you spell out your issue type hierarchy for us? For example the default hierarchy is Level 1: Epics |-- Level 0: standard issue types (i.e. Task, Story, Bug, etc.) |-- Level -1: subtask issue types What error is the CSV import reporting to you, if any? Are you trying to create both the Workpackage…
    in How to import parent child hierarchy in jira datacenter Comment by Trudy P Claspill May 26
  • Hello @klevenick2 Welcome to the Atlassian community. Entering commas into number fields in JSM forms is not currently supported. There is a change request to which you can add your vote for this. https://jira.atlassian.com/browse/JSDCLOUD-13185
    in Form field with currency formatting Comment by Trudy P Claspill May 26
  • Hello @Vishal_Verma Welcome to the Atlassian community. Based on the screen image you are using a third party app for test management. Which app are you using? Have you reported this issue to the administrators of your Jira instance? Here we are a user community, using our own Jira instances. We don't have access to your…
    in I can't click on "View on board: or not even run or execute. Comment by Trudy P Claspill May 26
  • Olá @Giullia da Silva Campos , Bem-vindo à comunidade Atlassian. Recomendo que você entre em contato com a equipe de Suporte de Faturamento da Atlassian por meio da seguinte página. Eles poderão ajudar você com questões de faturamento e com o cancelamento da sua conta.…
    in Cancelamento Comment by Trudy P Claspill May 26
  • Hello @zoe Robson Welcome to the Atlassian community. This KB article will help you: Understand Share Options in Jira Service Management Cloud Portal You will need to change the configuration of the Space, and possibly change the configuration of the JSM app, as described in the article. Let us know if you have additional…
    in How can I stop tickets being visible to other employees? Comment by Trudy P Claspill May 26
  • Hello @Melissa Brumer Welcome to the Atlassian community. What type of Space are you using? To get that information click the ellipses button next to the Space name in the navigation panel on the left. Tell us what the last two lines of the pop-up say. How do you identify which team owns a given work item? For a…
    in Can four teams share a Space and still have separate backlogs? Comment by Trudy P Claspill May 26
  • Hello @Bart Schouten Welcome to the Atlassian community. As a user community we don't have access to do anything with your Loom account. However, you can self-serve to cancel your Loom subscription and delete your Loom account. Refer to the following documents: Downgrade or cancel your Loom plan Delete your account [Loom] 
    in Stop loom Comment by Trudy P Claspill May 26
  • You should be able to add the field to the work item Layout by clicking the Configure option below the lowest of those panels on the right side of the work item details view. However that option will be available only if you have the Administer Projects permission for that project. If you don't see the option you will need…
    in How to add a Parent / Child Field in the work item view? Comment by Trudy P Claspill May 26
  • Hello @Jericho Sison What type of Space does this concern? Click the ellipses button next to the Space name in the navigation panel on the left. What do the last two lines in the pop up say? Can you provide a screen image of where you are going to enable the field? The native Parent field is used only for recording the…
    in How to add a Parent / Child Field in the work item view? Comment by Trudy P Claspill May 26
  • Hello @leisurehound Welcome to the Atlassian community. Only Atlassian can expedite that. I am flagging your post here to raise it to the attention of Atlassian team members. They should respond within 2 business days.
    in Site created with wrong Atlassian identity, how to delete immediately or transfer? Comment by Trudy P Claspill May 25
  • Hello @soporte-delafile Welcome to the Atlassian community To get an authoritative answer you'll need to contact Atlassian directly. You can do that through the following page: https://www.atlassian.com/company/contact/purchasing-licensing#/ For the options choose Your account then the Reactivate option. After deactivation…
    in Need help recovering deleted Jira projects after automatic inactivity deactivation Comment by Trudy P Claspill May 25
  • Hello @Style It Padi Welcome to the Atlassian community. What was the reason given for deactivation? If it was a billing issue you can contact the Billing support team through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/ I see that somebody else in this forum has flagged your post here to…
    in I need to restore my jiraworkspace . Unfortunately lost it. We were in a Standard Plan. Comment by Trudy P Claspill May 25
  • Hello @Prashanth Sripuram What are you wanting to accomplish by this merge action? You may combine the display of information within your community profile to encompass the community activity of multiple accounts. Refer to the How does account linking work? section of this article: Manage your Atlassian Community profile…
    in Need help with merging my atlassian accounts. Comment by Trudy P Claspill May 25
  • Hello @Corinne Guibert Jira Product Discovery seems to be an app that is automatically activated with some other app subscriptions. It appears that you can deactivate it by navigating to https://admin.atlassian.com/billing . Then select Subscriptions. Find the app in that list (there may be multiple pages to the list).…
    in Disabel app access request Comment by Trudy P Claspill May 25
  • Thank you for that additional information. Making the new items child issues of an Epic and their appearance in the Backlog screen are two different and unrelated items of functionality. When you add a new item to a Software space that has a Scrum board, the items will appear in the Backlog. That is where all new items go…
    in Forms - assign to a parent rather than backlog Comment by Trudy P Claspill May 25
  • Thank you for that additional information. What type of Space does this concern? To get that information click the ellipses button next to the Space name in the navigation panel on the left. Tell us what the last two lines in the pop-up say. Can you provide a screen image of one of the affected work item showing the field…
    in Issue create and update automation setting value in custom field Comment by Trudy P Claspill May 25
  • Hello @Nick Boemo Welcome to the Atlassian community. What type of Space does this concern? Click the ellipses button next to the Space name in the navigation panel on the left. What do the last two lines in the pop up say? You mention that the requests end up "in the backlog", don't get considered in the current "sprint",…
    in Forms - assign to a parent rather than backlog Comment by Trudy P Claspill May 25
  • Thank you for that additional information . In the Log action after the Re-fetch action you are logging a field based on its custom field ID. How did you confirm that is the correct ID for the SNOW Incident Number custom field? In each Log action I also advise adding some text so that you can correlate what you see in the…
    in Issue create and update automation setting value in custom field Comment by Trudy P Claspill May 25
  • After editing the work item you need to execute a Re-fetch Data action to get the current data for the work item. Otherwise your log action may be printing cached data from the work item obtained before it was edited. Please also show us the details where you are setting the custom field within the Edit action and the…
    in Issue create and update automation setting value in custom field Comment by Trudy P Claspill May 25
  • Hello @vishalkalra Can you provide the information I requested in my original response? Without the complete details of the Automation and it's output I'm not able to provide advice on how to debug it. What you have provided is only a portion of the flow. It doesn't show us how you are using the Automation to create…
    in Issue create and update automation setting value in custom field Comment by Trudy P Claspill May 25
  • Hello @kemp Welcome to the Atlassian community. You have posted your question in a user forum for the Atlassian application Confluence. Can you clarify what relationship your question has to that application?
    in I am a new Agent , my trainer has not replied to me for 3 days . Help desk has not replied to me for Comment by Trudy P Claspill May 25
  • Hola @Ximena Carmona Bienvenido/a a la comunidad de Atlassian. ¿Cuándo fue la última vez que usted o algún otro usuario accedió correctamente a los datos de esa instancia de Jira? ¿Utiliza una suscripción gratuita o de pago? Si ha podido acceder a los datos recientemente (en los últimos días), es posible que se encuentre…
    in Hola comunidad, podrian ayudarme. Es que tengo todos mis proyectos en esta cuenta y me sale esto Comment by Trudy P Claspill May 24
  • Hola @CARLOS NULFO VICENTE BAUTISTA Bienvenido/a a la comunidad de Atlassian. ¿A qué tipo de proyecto se refiere? Puede obtener esa información haciendo clic en el botón de puntos suspensivos junto al nombre del proyecto en el panel de navegación de la izquierda. ¿Cuáles son las dos últimas líneas que aparecen en la…
    in No me aparece la opcion para hacer un formulario interno Comment by Trudy P Claspill May 24
  • Hello @Calvin Is the file already attached to the work item prior to creation of the comment? It might be possible to include an attachment that is already on the work item. If not, automation doesn't currently support adding a new attachment to a work item. It isn't possible to upload an attachment during an automation…
    in Is it possible to attach attachments to a Jira Comment in JSM to user? Comment by Trudy P Claspill May 24
  • Hello @Nadia Khan Given that you have a trace code and a paid subscription I recommend that you open a support case directly with Atlassian, if you are still experiencing this issue. https://support.atlassian.com/contact/#/
    in Boards Failing to Load With Complex Cross team filter Comment by Trudy P Claspill May 23
  • 안녕하세요. Atlassian 커뮤니티에 오신 것을 환영합니다. 저희는 사용자 커뮤니티로서, 귀하를 직접 지원해 드릴 수 있는 Atlassian 인프라 접근 권한을 가지고 있지 않습니다. 따라서 귀하의 계정을 대신 삭제해 드릴 수 없습니다. 이 문제를 직접 해결하고자 하신다면, 다음 문서를 참고해 주시기 바랍니다. https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ 또한, Atlassian 팀원들이 귀하의 게시물을 확인하고 조치할 수 있도록 해당 게시물에 플래그를 지정해…
    in Delete Account Comment by Trudy P Claspill May 23
  • Hello @Karl Bauer Welcome to the Atlassian community. You said you intend to open a support ticket with Atlassian. However if you are using a Free subscription that does not include the ability to open technical support tickets for that product. As per the Pricing page Free plans get support from the Atlassian Community.…
    in [CANCELED] Storage warning demands 0.3 GB deletion — but only 217 MB of attachments exist (via API). Comment by Trudy P Claspill May 23
  • Hello @Nakia Martin-Coronado Welcome to the Atlassian community. The answers to some of your questions can be found on the HIPPA page of the Trust Center on the Atlassian web site. https://www.atlassian.com/trust/compliance/resources/hipaa I recommend you review that information and each secondary reference provided on…
    in HIPPA BAA Comment by Trudy P Claspill May 23
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