Trudy P Claspill

Hello @Santosh_Donawade Welcome to the Atlassian community. Do you have only the JSM app available or do you also have the Jira app available? JSM gives you the ability to have Service Spaces while Jira gives you the ability to have Software Spaces. If you have only the JSM app there is a relatively new feature called…

in We have separate JSM board and Kanban board .Can JSM be merged into single kAnban board? Comment by Trudy P Claspill May 29

Hello @Akash Gunjal Welcome to the Atlassian community. Can you clarify if you are using the Jira Cloud (software-as-a-service) product or the self-hosted Server/Data Center product? If you click the Help button in Jira (near your avatar in the upper right corner) and select About Jira, what do you see in the pop up for a…

in Jira Team REST API to get issue details Comment by Trudy P Claspill May 29

@Arkadiusz Wroblewski Just FYI - the options available to a Question author for specifying their level of access is just a checkbox for Admin which shows "Product Admin" when checked. There is not an option to specify the type of admin role; Organization vs Site vs Billing vs. User Access vs. Product.

in Can I rename my Atlassian Cloud site URL? Comment by Trudy P Claspill May 29

Hello @Calvin There is not a native JQL method to get what you want. You could consider working with your admins to create an Automation Flow that would be triggered by changes to the field, compare the old value to the new value, and set another field in some manner that you could query the other field to determine if the…

in Is it possible to JQL a Multi-seect values history? Comment by Trudy P Claspill May 29

Hello @Sarah McCauley Welcome to the Atlassian community. There is not a keyboard shortcut to archive a work item. You can view the list of available shortcuts by using "Shift" + "/".

in Is there a keyboard shortcut for archiving tasks? Comment by Trudy P Claspill May 29

Hello @Kimchi Welcome to the Atlassian community. This particular issue concerns reactivation of your subscription which is a license/billing issue. For those you can contact the Billing, Licensing, Pricing support team through the following page. https://www.atlassian.com/company/contact/purchasing-licensing#/ Select the…

in Is there still a way to contact supprt with a free account? Comment by Trudy P Claspill May 29

Thank you for the additional information @Phillip C I think that the problem is that your agent doesn't know what issue you want it to reference. Your prompt says "the ticket". I think if you try replacing that with {{issue.key}} it will then know which ticket to reference and your agent response will not be empty. That is…

in Rovo agent not publishing output to new confluence page Comment by Trudy P Claspill May 29

Hello @Ifeanyi Onyeukwu Welcome to the Atlassian. At what point in the process did you get this error? Did you check the destination Space to see in any of the work items were created? Have you refreshed the page when the error displayed? Have you retried the process from the first step?

in Unable to complete bulk upload into jira from csv file Comment by Trudy P Claspill May 29

Hello Can you provide the details of the Use Agent step, please? Are you triggering this rule while viewing a Jira issue? Before the step to create the Confluence can you add a Log action to print the agent response smart value to the rule execution log? Then try executing the rule again and share the audit log output with…

in Rovo agent not publishing output to new confluence page Comment by Trudy P Claspill May 29

Hello @JEFFREY SCHNEIDER Gemini suggested the following. {{#=}}0{{#lookupIssues}}{{#if(fieldName.equals("specificValue"))}}+1{{/}}{{/}}{{/}}Breakdown of the Syntax: {{#=}} ... {{/}}: This wraps the calculation in a math expression. 0: The starting value for your counter. {{#lookupIssues}} ... {{/}}: Iterates through every…

in Syntax question #if + #count Comment by Trudy P Claspill May 28

Here you go! If my response has answered your question adequately please consider clicking the Accept Answer button above my response. That will mark your Question as Solved, which helps others searching the forums find posts with validated answers.

in List View: Epic > Task hierarchy Expand/Collapse Comment by Trudy P Claspill May 28

Thank you for that additional information @Steve Nienaber I have not found a system where the buttons are missing. I also tried zooming out and zooming in to see if the buttons were getting squashed or hidden, but there was no change. Can you confirm that is coming from a screen that uses a URL like this:…

in Today only List View is available when viewing a Filter. How do I see my Work Items in Detail View? Comment by Trudy P Claspill May 28

Hello @brissef Welcome to the Atlassian community. As this is a user community. populated mostly by other users of the products, it is not the best path to ensure your change request reaches Atlassian. Other options available to you: * Search Atlassian's public backlog to see if a suggestion like this already…

in Add a user setting to control label truncation in Jira list view (show all labels instead of +N) Comment by Trudy P Claspill May 28

Hello @John Thomas Welcome to the Atlassian community. Click the More Actions button above the List in the upper right corner and toggle on the Show Hierarchy option to show the list with child items nested under their parents with the expand/collapse option.

in List View: Epic > Task hierarchy Expand/Collapse Comment by Trudy P Claspill May 28

Hello @Steve Nienaber Click the Detail View button. The above is from the Search Work Items screen. The button is also available in the List tab.

in Today only List View is available when viewing a Filter. How do I see my Work Items in Detail View? Comment by Trudy P Claspill May 28

Hello @al_bayer In the new Workflow Editor the section named "Restrict Transition" is the replacement for Conditions. Click the "+" in that box to open the dialog for adding rules. You can use the Search field to find ones related to subtasks.

in How can i set a condition that a user cannot close a Task until the sub-tasks are closed? Comment by Trudy P Claspill May 28

Hello @Yu Che Are you not able to reply to the email you received? Is there a link in that email to View Request? If you are unable to re-engage through the email you received then you will need to resubmit your request through the web page I mentioned in my original reply.…

in Site URL Already Taken - Seeking Access Recovery for [superpmt2.atlassian.net] Comment by Trudy P Claspill May 28

I'm glad to hear that, @Jericho Sison ! If my replies helped you solve your issue please consider clicking on the Accept Answer button above my first reply. That helps others searching the community find the Answers that have been validated as useful.

in How to add a Parent / Child Field in the work item view? Comment by Trudy P Claspill May 28

Lamentablemente, dado que soy solo un usuario más de los productos, no tengo acceso a ninguna información adicional sobre lo que podría haber sucedido. Puede ponerse en contacto con el equipo de soporte de facturación, licencias y precios a través de la siguiente página web. Ellos deberían poder confirmarle si su…

in Mi acceso desde Jira a Confluence fue desactivado Comment by Trudy P Claspill May 28

¿Eres el único usuario de la instancia de Confluence? ¿Podría otro usuario haber eliminado el contenido? En Confluence, ¿has revisado la carpeta Papelera para ver si los Espacios se eliminaron pero aún permanecen allí? Es posible que tu suscripción se haya cancelado por inactividad y se haya activado una nueva en su lugar.…

in Mi acceso desde Jira a Confluence fue desactivado Comment by Trudy P Claspill May 27

¿Puedes acceder al contenido de Confluence directamente en lugar de a través de Jira? Si no, ¿qué sucede cuando lo intentas? Si esta es una suscripción que configuraste tú mismo, ve a https://admin.atlassian.com y selecciona tu organización. Luego, selecciona Aplicaciones > Aplicaciones de Atlassian. ¿Ves Confluence en la…

in Mi acceso desde Jira a Confluence fue desactivado Comment by Trudy P Claspill May 27

Hola @jcordova11 , Bienvenido/a a la comunidad de Atlassian. Mencionaste que el acceso desde tu espacio de Jira no funciona. ¿Puedes acceder al contenido de Confluence directamente en Confluence en lugar de a través de Jira? ¿Es una suscripción a Confluence que configuraste tú mismo/a o te la dio otra persona? Si la…

in Mi acceso desde Jira a Confluence fue desactivado Comment by Trudy P Claspill May 27

Hello @Sade Welcome to the Atlassian community. We are a user community, using our own subscriptions of Atlassian apps, and helping other users when we can. This isn't really a place to request one on one live support. Though it is possible somebody will see your post and volunteer to do that with you. If you post specific…

in Have a question about Dashboards Comment by Trudy P Claspill May 27

Hello @Jericho Sison Are you and administrator for the Jira app? Are you an administrator for the Space? Possible reasons for no parent items showing: * The item type you are viewing is at the top of the Work item Hierarchy so there is no item type that is a higher level that could be its parent. * You don't have…

in How to add a Parent / Child Field in the work item view? Comment by Trudy P Claspill May 27

Hello @timothytang What is the cancellation date for the subscription? After the cancellation date it can still take some time to completely remove the association of the subscription, and during that time you would not be able to resubscribe to the app. Regardless, the support team will be able to help you out.

in Unable to add Jira Service Management on Free plan – "site behind on payments" but no outstanding in Comment by Trudy P Claspill May 27

Hello @Jeremy Wood Gemini suggested the following apps: https://marketplace.atlassian.com/apps/1233647/rich-text-editor-for-jira https://marketplace.atlassian.com/apps/1228720/awesome-custom-fields-custom-fields-for-jira-jsm…

in I reached the character limits. Now what? Comment by Trudy P Claspill May 27

Hello @timothytang Welcome to the Atlassian community. Billing problems are just one possible reason. It isn't the only reason. Another possible reason is if you had the app on the site previously and cancelled the subscription for the app. It takes some time for the cancellation to be processed and the for that app to be…

in Unable to add Jira Service Management on Free plan – "site behind on payments" but no outstanding in Comment by Trudy P Claspill May 27

So, even your Organization admins are not able to access https://admin.atlassian.com ?

in Unable to access company workspace - toktok.atlassian.net Comment by Trudy P Claspill May 27

Hello @Robert Yarborough Welcome to the Atlassian community. Have you worked through the information in this article? https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/ I think the last section may apply if you are using a personal account versus an account provided by an…

in Locked out of my account Comment by Trudy P Claspill May 27

Hello @Casey Hale What are the details of the Schedule trigger? Is it executing a JQL? What are the details of the "For" step? When this rule runs what details are reported on the log? You might need two separate rules; one that adds the comment and a separate one that evaluates if the last comment was that one and it was…

in Respond to Customer and Resolve if no response is received Comment by Trudy P Claspill May 27

Trudy P Claspill Community Champion

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