Trudy P Claspill Community Champion

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  • Hello @Saad Ahmad When asking for help with an Automation Rule the answers often depend on how the rule is constructed. Please provide the following: * Screen images that show your entire rule * Screen images of the Rule Details page * Screen images showing the details in the Audit Log for the rule execution with all the…
  • Hello @Sherwin Soriano Do you have any third party apps that extend JQL capabilities, like the ones listed here? https://marketplace.atlassian.com/search?query=JQL&product=jira&hosting=cloud&sort=relevance What do you want to do with the results? With only native JQL capabilities you will not be able to achieve your…
  • Hello @CECILIA ZHENG When asking for help with an Automation Rule the answer often depends on how the rule is constructed. Please provide screen images showing your entire Automation Rule.
  • To add yourself to the Administrator role for the project go to Project Settings. Refer to this documentation. https://support.atlassian.com/jira-cloud-administration/docs/manage-project-role-membership/
  • Hello @Joseph Sievanda Welcome to the Atlassian community. I recommend you start by reviewing the product information available on Atlassian's website. https://www.atlassian.com/software/jira You can sign up for a free demo here: https://www.atlassian.com/software/jira/demo You can avail yourself of the free, on-demand…
  • Hello @Angel Antonio neri Welcome to the Atlassian community. Is that a URL for an Atlassian product like Jira or Confluence? This is a user community for questions and discussions about Atlassian products.
  • Hello @Leo White #5. The are other limitations on the Free plans. Refer to the following Plan comparison for feature differences. https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/ And this document:…
  • If you try to create that issue manually through the UI does the Status field display in the Create Issue dialog? What is the project scope of the rule from the Rule Details page? Are you creating the issue in the same project as the issue that triggered the rule?
  • Hello @eric caprio If you tried to create that same issue manually do you see the Status field in the Create Issue dialog? If not, you won't be able to set the Status in the Create Issue action. Instead you will have to add a Transition Issue action and use that to change the issue status after the Create Issue action.
  • Hello @Sam Lin 1. What are the triggers for the rules? If you have specified triggers other than Manual or Incoming Webhook, the the rules will execute when the action in the trigger occurs and you cannot specify the order in which they execute. Can you provide more details about your scenario? Provide an actual example of…
  • Этот пост является дубликатом https://community.atlassian.com/forums/Jira-questions/%D0%BD%D0%B5%D1%82-%D0%B4%D0%BE%D1%81%D1%82%D1%83%D0%BF%D0%B0-%D0%BA-Jira-%D0%B2-%D1%81%D0%B2%D0%BE%D0%B9-%D0%B0%D0%BA%D0%BA%D0%B0%D1%83%D0%BD%D1%82/qaq-p/2962427 пожалуйста, ответьте на вопросы, которые я вам задал в этом посте. --- This…
  • Hello @shobana.sathyamurthy Welcome to the Atlassian community. The API for Teams is documented separately. https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-public-api/#api-group-teams-public-api https://developer.atlassian.com/platform/teams/components/team-public-rest-api/ Teams are not "associated"…
  • I am not familiar with the Highlevel app. I see from the video that you have to specify the user login, and API token, and the Jira URL. From that I surmise that the Highlevel app is trying to interact with Jira through the REST API. At this point I am only guessing about what the problem might be: * In the connection…
  • The message is naming 5 gadgets that are provided by Atlassian for use in Jira Dashboards. Those gadgets will no longer be available starting in May 2025. Where you are using those gadgets in your dashboard currently, as of May they will no longer show the data you see currently. The message provides a link to an article…
  • You need to refer to the Global configuration for Project Roles at https://yourJiraUrl/secure/project/ViewProjectRoles.jspa This page is where the Project Roles available for Company Managed projects are defined. Here it is possible to set Default Members for a Role. When Default Members are specified for a Project Role…
  • I'll have to do some research and experimentation and get back to you. I'm not as familiar with JSM Forms functionality as I am with other aspects of Jira/JSM.
  • Thank you for that additional information. That is helpful. I can see that the Epics are in different projects: S1000 is a Company Managed Software project. That is the old layout. I can see that the new layout is in the PIT project. What type of project is that? Find it in the list of projects on the View All Projects…
  • Yes, terminology can be confusing. That is why it is helpful to provide screen images, so that we can see what you are seeing. Are these Epics in the same Jira Project? Do they have the same project key as a prefix for their issue keys; i.e. ABC-123? What is the project Type for the project(s) in which the Epics exist? You…
  • Hello @mvanostrand Welcome to the Atlassian community. Can you provide screen images showing the two layouts and describe the changes you are trying to make?
  • Здравствуйте @Николай Кулабухов , Добро пожаловать в сообщество Atlassian. Какое сообщение об ошибке вы получаете? Вставьте текст сообщения, чтобы я мог пропустить его через переводчик, и вставьте изображение сообщения. Когда в последний раз вам удалось получить доступ к сайту? Вы платите за подписку на продукт или…
  • Merhaba @8rkm9nccvd , Atlassian topluluğuna hoş geldiniz. Bu Pi Network'ü ilgilendiriyor mu? Pi Network'ün insanların destek ekibiyle iletişime geçmesi için Atlassian Jira Service Management ürününü kullanması nedeniyle buraya gelmiş olabilirsiniz. JSM sistemlerinde erişilemez hale gelmesine neden olan bir sorun oldu.…
  • Hello @Veronica Salvati Welcome to the Atlassian community. What type of project does this concern? Get the project Type information from the View All Projects page under the Projects menu. How are you trying to write the requester's timezone into a comment? What type of custom field are you trying to set? What value are…
  • Look at the Conditional Logic documentation: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/ {{#if(not(equals(changelog.Development Start Date.fromString,changelog.Development Start Date.toString)))}} Development Start Date: {{changelog.Development Start Date.fromString}} >>…
  • Hello @Lara Bailey To get better visibility from the Community into your request for assistance please start a new question by clicking the Ask a question button at the top of the Community pages. The only people who are seeing your update to this almost 2 year old post are the original author, people who responded, and…
  • TL;DR I have tested this repeatedly over the years. I am accurately stating how Jira evaluates the filter. I recommend that you actually test it yourself by explicitly naming the projects that have the specified Project Category value. The longer version Using category = "Cloud Services" tells Jira to look at every project…
  • Thank you for checking that. That would point to the problem being in the criteria you are using for the Summary field. Do you have an answer for the question in my second paragraph?
  • Hello @Md_ Abrarul Huda Is the group being assigned to a Project Role in new projects? If so then it is likely that the group has been added in the Project Role configuration https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/
  • Hello @ssam It is not possible to do that with native functionality. There is an app that may help you - Behaviours - Scriptrunner for Jira Cloud. While that app is free, it does require the core Scriptrunner app which is not free. I found another app that mentions controlling field behaviour on Transition screens. I've…
  • Hello @jira service Welcome to the Atlassian community. It is not currently possible to create additional custom fields of the type Team Picker (single team) That field type is reserved for the system-provided Team field only. There is a change request for that to which you can add your vote:…
  • Hello @Tracy B No, there is not a native method for doing that in Jira. That would require a third party app. One that I used in the past that I thought was relatively inexpensive while also being versatile is: Worklogs - Time Tracking and Time Reports, lite Time Tracker There are other apps that help with reports on time…