Trudy P Claspill Community Champion

Hello @Jennifer Bader It is not an ideal solution, but perhaps an Automation Rule could be used to change the comment visibility after it is created?

Hello @Swati Chandra Welcome to the Atlassian community. Natively Jira does not have a method to get a list of issues linked to another set of issues, where that other set of issues is dynamically derived itself from a filter. It supports only filtering for issues that are linked to one (at a time) individual issues…

Hello @Adham Mohamed Welcome to the Atlassian community. Have you contacted your admin, as advised by the message? What screen are you on when you get that message? The Hash and Trace codes are useful to Atlassian support to zero in on the messages written in the backend log files when the problem occurs, but unfortunately…

Hello @光野　かおる Can you provide a screen image that shows the Statuses mapped to the Columns of your board? For the sprint report that you are currently viewing, is the sprint still open and active, or has it been closed?

Hello @Lalith Motay Thank you for that additional information. What is the project Type of the source project and the destination project? Get that information from the Type column on the View All Projects page under the Projects menu. Prior to the action where you create the issue, can you add a Log action to your rule to…

Thank you for the additional information. Can you share the details of the Create Variable actions, so that we can see what you are using to set the variables? I would also suggest that you should add Log actions to print into the rule audit log the value of each Variable that you created to confirm it has the value you…

Hello @Lalith Motay Please provide screen images showing the screen and the error message. Please also provide screen images showing the entire rule and audit log from when the rule ran.

Hello @Gaming Sheets Welcome to the Atlassian community center. This sounds like a Google caching issue. Have you tried - logging out of your Google account, clearing your Chrome cache, and logging in again - a chrome incognito window - a different browser application?

You may be in a situation where you were on the Standard subscription for a month and the bill at the end of the month did not get paid. In that case, Atlassian would deactivate your subscription due to non-payment. I believe you will have to pay the previous bill before you can reactivate your subscription. You can try…

If the default assignee for an issue is being set based on the Components or the higher level Project Summary setting then you must be a Project Administrator for that project to change that. If the default assignee is getting set by the workflow, you must be a Jira Administrator to change that. If it is set through an…

Hello @Deepak V Welcome to the Atlassian community. There are multiple ways a default assignee may be set. If you navigate to Project Settings > Summary and look at the Roles section, you may see a default assignee specified there. If you navigate to Project Settings > Components, you may see a default assignee specified…

Hello @Chip Foose Welcome to the Atlassian community. Referring to your response to @Piyush_Annadate : I am able to view JIRA project. we have 2 projects, 1 is for IT issues and the other for our product backlog and sprints management. The IT issues one works fine but our product one is not working. In…

Hello @Pankaj Kumar Mahato Welcome to the Atlassian community. What type of project does this concern? Get that information from the View All Projects page under the Projects menu. Find your project in the list and tell us what it says in the Type column. For Company Managed projects refer to this documentation.…

It was lovely to meet you also @Varsha Joshi !

Hello @Mark Nebreda - Peronal L_D install You raised this same question in 4 separate previous post. On two of the posts you received the same response. There is no reason to keep creating new posts for the same topic. Atlassian does not provide a pre built environment that contains projects pre-populated with large…

The sprints section of the Backlog screen will show only Active and Planned (not started) sprints. If the Resolved work items have been in only sprints that were completed in the past, then prior to the change you made they would've been considered complete. They would no longer have been shown in the Backlog screen…

Hello @Ingrid Jin Welcome to the Atlassian community. To be clear, you cannot use an Automation Rule to interact with a user. So when the Automation Rule executes it cannot make a form suddenly appear on the user's screen. Is that what you are really trying to accomplish - popping up a form to the user when they transition…

Hello @Varsha Joshi I just went through that in my own system, and the order of issues type in the pull-down list in the Create Issue dialog did change for me. Here is what I went through: * Access a Company Managed Software project * Open the Create Issue dialog. * Pull down the Work Type field and note the order of the…

Hello @Marc Tardif What type of project does this concern? Get that information from the View All Projects page under the Projects menu. Find your project in the list and tell us what it says in the "Type" column. You refer to a "dashboard". A Dashboard is a specific type of entity in Jira. There is a separate menu for…

Hello @Uwe Trenz Welcome to the Atlassian community. Do you mean you want to delete your Atlassian Cloud user account, the email/password that you use to access Atlassian Cloud products? Or are you trying to delete a Jira product/site - canceling your product subscription and removing the site…

Thank you for that additional information. You said that your rule was triggered by an event like Sprint Closed, but the rule image you shared does not use that trigger. Can you share images of the rule when you use that trigger, and the output in the rule audit log when such a rule executes? Also can you provide the…

It worked! I'm not sure what I did wrong previously, but this time it worked. Thank you!

Thank you for that additional information. When you create a variable, the information is stored as a string. So if you have a variable that is showing a date and try to use a date function with it, that won't work. You would be trying to apply a date function to a string; i.e. {{StartDate.plusDays(AdditionalDays)}} is…

Thank you, Kai! I love it when I think I've thoroughly read the documentation, only to have somebody point out a sentence that I missed. :-) I thought I had tried that based on the Cloud post I had found, but that it had not worked. I will try again. The Objects that I'm trying to specify in the field already exists. The…

Hello @khalid Welcome to the Atlassian community. What were you trying to do? Those codes are only useful to Atlassian to help them zero in on log file entries relevant to the time when the problem occurred. The tags on your post indicate you are using a Free subscription. Is that accurate? If you are on a paid…

Hello @john.monteith It would be helpful if you provided us with screen images that shows your entire rule. Sometimes these types of errors are related to the context of the step. Without that info I have the following suggestions. Remove the curly braces inside the parentheses and around the name AdditionalDays. Change…

Hello @Michael Manes As a debugging technique add Log actions to your rule to print into the rule log fe * the Description field content * the smart value you are using to set the variable * the smart value you are using to set the due date field Then run the rule again and share rule log file content with us.

Change the work items types and statuses to match your scenario. Use the JQL you have, not the one I've put into my example.

Hello @Steve Tedeschi Can you provide screen images that show your entire rule? And can you provide images of what is written in the rule's audit log when it executes?

Hello @Lesly Cracchiolo Bill has jumped in to help with posts I've been answering before, so I am going to return the favor. Your first problem is that with the branch you are changing the focus of the rule from the subtask that triggered it to that subtask's parent. Then you have a condition to see if the issue now in…